Poor Service I asked a guy where a show was he said to me look on the next Ile they have a bunch of…read morekids working there that don't no anything about shoes I waited along time for this store to open cause the website said it opened at 10a it didnt till 11:20p i want be going back

My wife got great customer service from "Brian" at this branch. Store was clean and organized. I…read morethink that is significant b/c all the shoe stores I've been to have shoes lying around at the end of the day from customers being lazy and leaving them out. This place had business mind ya so, they must be picking up well!

I'm not saying that the workers weren't nice, but I'll never buy from shoe carnival again after…read morefinding out that they don't stand behind their shoes. I bought a pair of work shoe from there and tho the shoes are comfortable, they have come apart. The glue has let go and the soles are just hanging on. The mgr. Couldn't do anything about it. I'll not shop there again and my family is forbidden also.

From the owner: Kids' Shoes, Women's Shoes, Brand Name Athletic Shoes, Sandals, Boots, Sneakers, Dress Shoes,…read moreCasual Shoes, Work Boots, Handbags, Backpacks

Staff couldn't care less about the questions I asked them. There are plenty of other shoe stores…read moreI'll be choosing from here on out. Ones that actually have team members that care about the costumers that walk in their door.

From the owner: Kids' Shoes, Women's Shoes, Brand Name Athletic Shoes, Sandals, Boots, Sneakers, Dress Shoes,…read moreCasual Shoes, Work Boots, Handbags, Backpacks

I have shopped this store in the past, and had a good experience, bought shoes, and knew I would…read morereturn. But, I just left the store with a bitter taste in my mouth, because, just beca I couldn't find the shoe I wanted, your employee just blew me off, and said call if we can help, and walked away. I was planning on looking at some dress shoes also, but after his attitude showed, I walked out in disgust, and will never return. There are other stores who will serve me.

They should hire people that are competent and courteous. Also when having to return a gift and…read morehave the receipt should honor the amount that your loved one paid not some other amount. Will never purchase anything from them again, nor will my 3 children or 4 grandchildren according to them because if the way I was treated.

I've been happy with the service here. They don't offer military discount so that's the reason for…read more4 stars. The staff was friendly but I've never seen them greet you in the aisles to see if you have questions or need additional assistance. Occasionally they say hello when you walk in. They have a vast selection and we can always find what we're looking for at reasonable prices.

I love Shoe Carnival and wish they were nationwide. It seems that I only encounter them in the…read moreSouth. With that being said, it is sort of like a Famous Footwear, only with better prices, larger selection of casual footwear and storewide discounts such as the one that we used which was 20% off storewide. Their clearance section has unbelievable prices, so it is worth the visit when in the area. The location of this Shoe Carnival is in a strip mall. It is just down the road from McCain Mall. Very easy to find and conveniently located near everything, worth the visit.

Black lady at the check out was very short and aggravated. I showed her a coupon and she declined…read moreit immediately but it was received for signing up and could have been used at the checkout. She was already snappy so I didn't even want to explain

From the owner: Kids' Shoes, Women's Shoes, Brand Name Athletic Shoes, Sandals, Boots, Sneakers, Dress Shoes,…read moreCasual Shoes, Work Boots, Handbags, Backpacks

The salesman was very attentive and knowledgeable about all the shoes. There was a large selection…read moreof Hokas which is difficult to find in the shipment crisis, but I got a great pair in a great color and I get compliments on the daily. But the best part is my feet feel amazing during my 12 hr shifts at work. This place was a great little gem I came across!

I ordered a pair of Hoka's on their website. They had the shoe, I paid, they gave me an order…read morenumber and sent me the order number email and also an email saying my shoes were shipping soon. Then, 7 days later I get an email saying they didn't have the shoes and to order from someone else if I wanted that particular shoe. Are you kidding me? what they did was sell them to someone who came in and not me who ordered them online to be shipped! Terrible customer service...and the worst thing was they were a Christmas gift and now can't find them anywhere!

Decent selection of athletic and casual shoes and boots for the whole family, helpful employees…read moretoo. The current manager that I've spoken to has been there since I started shopping there in 2012 to now (2014), don't know his name but he's really helpful and knowledgable if you have a question about getting the right fit or if you're like me and have foot problems that require you to shop for fairly supportive shoes and need some guidance. Their pricing seems to be competitive with other local stores both brick and mortar and online, they have some great deals, especially when they run their buy one pair get the second pair of equal or lesser value for 50% off. They also do lightning sales where one aisle of shoes will be put on sale for an hour or longer or the whole weekend. I've been in there several times when they've had that type of sale going on so they must do that a lot. You can find some awesome deals on clearance shoes at the end of the season, I once scored some cute name brand thong sandals for $12 and it wasn't even at the end of the season, they were just having a great sale that day. They keep the store neat and organized, which makes it easier for customers to shop. I've never seen it dirty, even when they've been super busy. I would say most people would find something they like there for a fair price so it's worth it to check it out if you've never shopped there before.

From the owner: Kids' Shoes, Women's Shoes, Brand Name Athletic Shoes, Sandals, Boots, Sneakers, Dress Shoes,…read moreCasual Shoes, Work Boots, Handbags, Backpacks

Purchased a pair of new balance shoes for over $150 from this retailer in October 2022. I have not…read moreworn them daily, and when I do wear them, it is generally for a stroll of 1/2 mile or less. They developed a hole in the mesh toe area a couple of weeks ago. I went to the New Balance store today to see what they can do, and I was told that the answer is nothing. I asked why, if there are new balance store, they cannot stand behind the new balance products they sell, and was told that they are a franchise. I will not buy from this retailer again. I had worn my last pair of new balance shoes (purchased at Shoe Carnival, who has sales and better prices!), 10 years ago, and they have never developed holes! A pair of new balance I owned before those lasted seven years before being chewed up on my new puppy. I cannot recommend the New Balance store at Little Rock.

So cute!!! Bought a handful of clothes and the girls were so sweet who helped us! Great place for…read morecute clothes!!!

Service was outstanding; the attendant went above and beyond to get me the size and color I wanted…read more I found exactly what I was needing, and a couple of extra things as well! items were reasonably priced, making it very affordable. This is a yearly shopping trip when we are in town. We will shop there again next time we are in town.