Ben, Godfrey and the crew are absolutely amazing.. They gave me a quote for the install of french…read moredrains around the perimeter of my house. Their communication and punctuality throughout this process was remarkable. Even my neighbors were impressed. They walked me through the entire process regarding the protection of my home from all the water i was retaining, and came up with the best plan for me.. They even tested it before they were finished so I could see the water movement. I was so impressed! They were all an absolute pleasure to work with and I highly recommend this company for your drainage/pump needs.. This company really values their work and they don't take short cuts!

SUMMARY: We were sold a French drain to fix water pooling near our AC units after being told…read moregutters wouldn't work. The drain didn't solve the problem. Their own installers confirmed it was the wrong solution, and a supervisor has since recommended gutters and a sump pump -- exactly what we asked about before we paid. We have asked for nothing more than a manager willing to work toward a fair resolution that accounts for what we already paid. That request has gone unanswered. -- FULL STORY: We came to French Drain Guys with a specific problem: water pooling on the side of our house near our AC units during heavy rain. Before committing to anything, we asked directly whether gutters would be a better solution. We were told no -- that a French drain was the right call for our situation. A call was even arranged between my wife and a company rep to confirm this. We moved forward based on that recommendation. After installation, the first heavy rain showed the exact same pooling in the exact same spot. We have photos from multiple rain events showing the water level looks identical to before any work was done. To their credit, every installer who came out was friendly and professional. But every single one of them said the same thing: a French drain was not the right solution for our situation. That's their own team telling us this. What followed was being passed between sales reps and installation crews with no resolution. The most recent response from a supervisor was a new proposal -- recommending gutters and a sump pump. The exact solution we asked about before ever paying for the French drain, and were told wouldn't work. One thing worth noting: immediately after installation, before we had experienced a single rain event, the installer aggressively pushed us to leave a review and wanted confirmation on the spot that we had posted one. We now understand why. We left a positive review based on the install itself -- before we had any idea the solution wasn't going to work. All we have asked for is to speak with someone in management who has the authority to sit down with us, hear us out, and work toward a fair solution that takes into account what we have already paid. That simple request has gone unanswered. We are not looking for a free service. We are looking for accountability and a fair path forward. If you are considering French Drain Guys, get everything in writing -- specifically what outcome you can expect, not just what product they plan to install. And don't let anyone pressure you into a review before your first rain. We learned that the hard way.