542$ for a lion cut with sedation. My poor cat. Shorn to the skin. Never again. 162$ for consultation which was listen to her heart. 5 mins. 380$ for sedation and shave. 4.5 hrs. No followup no how did she do nothing. Did try to upsell with 25$ shot of antinausea med. Said no and left. Apsolutely disgusting. read more

I had the worst experience this past Sunday when I took my sweet girl Sam in to be euthanized because she was so sick with diabetes and internal complications. She stopped eating and drinking for 4 days, and she was telling me it was her time. As hard of a decision is for any pet owner to make, it should never be amplified by the indignity of being treated the way we were treated on that day. We had an appointment, but had to wait for a room for about 15 minutes in general waiting area. We were told it was to make the room "comfy", room number 3. Well for my two sons and myself, a comfy room in their terms was a small blanket on a hard cold floor and one rather uncomfortable chair. We sat on the floor with our girl Sam for 2 hrs and 15 mins before my eldest son walked out to reception to complain that no one had come in to see us yet. Looking into my dogs eyes for that duration was so painful, knowing was was coming, trying to be cheerful as she could read my every emotion. Reception was surprised we were in there and another girl was surprised no one had come in, they had forgotten about us. Another 15 mins went by before a vet Dr Jacklyn Chow entered the room to tell us this wasn't on her schedule but she will "fit us in". She didn't review my dogs chart, didn't sound compassionate at all or let us ask any questions, no apologies but moved us to another room after being in room 3 for 2.5 hours, this room was supposed to be the "grieving room" and more comfortable. Ok, maybe but still a blanket on the floor and a 2 seater couch, bright fluorescent lights and loud noises from the back door where the vet techs work. Immediately she told me she would not come into the room and would have to work from the door, with the door open if I didn't put on my mask. The last thing I wanted my dog to see was my covered face..plus she accused me of having Covid because my throat was hoarse and my nose was running, well do you think that could be contributed to me crying for 3 days about my dog, and also, my boyfriends father passed the day before, so lots of emotions going on,? No, I had cover and she wouldn't perform the procedure without me putting on my mask, otherwise it would be done with a long hose from the hallway, with loud noises, people running back and forth and bright lights, like that is supposed to put my dog to ease? or us? I put my mask on, asked her to come into the room and shut the lights off and close the door, I really should have run... taken my dog and run.. the next minutes were awful, she administered the first fluid, and I couldn't stop crying once her head laid down, she told me I had 2 - 7 minutes... 2-7 minutes for what? what did that mean? This woman showed no compassion, no empathy, no apologies.. just "go out the back door" and we will bring your dog in a bag! WTF! what type of bag? a garbage bag? that is how we felt.. I wish I had run out the door and taken my sweet baby with me..I wish I had let her die at home, where she wasn't just treated like a credit card transaction, which oh, by the way, they came in with the debit machine prior to the procedure to make me "pay up front". That was the most tasteless act of human unkindness I have ever witnessed.. Do not take your pets here.. I am haunted by the whole experience and blaming myself for not running out the door! Plus this place charges so much more money than any other vet around.. you and your pet are nothing but transactions, and they are running a heartless business! read more

I have been calling and waiting to hear from a doctor at Cavan for over a month reguarding my dogs current dose of seizure medication. Over a month. I went to another vet clinic and had the issue dealt with same day. Cavan never called me back. Not even one missed call. These people also literally HARASSED me about oweing them $22. They called 3 times in one day, about the money, not my dogs medicine. It hadn't even been 3 days since we had to add that fee to our file due to them charging $22 to send onw prescription fax, which is a disgusting amount to turn on a fax machine. My current family vet has an outstanding balance of $250 for xrays that has been there for more than a month now and they have not even brought it up once, because they're professionals. They know O will pay it when I can. In the last year I have paid over $10,000 to medicate and save my epileptic dog at this 'hospital', and I will never be darkening their doorsteps ever again. They treat people who have never once skipped on a bill like criminals over $22, and refuse to update owners on their own dogs medication when they said they would in person. I don't know what happened there in the last two months but something changed, and it was not for the betterment of their patients. I would reccomend any other place above this one. read more

In my opinion this clinic is only interested in how much money they can get rather than providing the least invasive and best most cost effective treatment for your pet. I recently took my dog to this clinic because one of the vets at our usual clinic was away. We already knew from x rays our own vet had taken that he had an unchewed piece of a dehydrated treat lodged in his colon causing a blockage. Our own vet followed correct protocol with a treatment plan of IV fluids, medication and enemas for 2 days with no success. He then determined a manual evacuation was required. Unfortunately he needed a second vet to assist, so we were referred to Cavan Hills. All x rays and diagnostic info was forwarded on to them prior to my arriving. When the vet finally saw us, she was clearly not interested in any of the diagnostic info our vet had sent. She was very dismissive and borderline rude when I tried to explain the situation. She told me he would have to be hospitalized there for 24 to 48 hours with IV fluids, medication, bloodwork and more x rays, estimate was $2500 to $3500. ( same treatment I just paid $634 at my own vet). Then if the object did not pass within that time frame surgery would be needed, estimate was $7000 to $10000. I truly felt that none of this was necessary or in the best interest of the health & well being of my dog. It was a blatant and obscene money grab. I paid $357 for the exam/consult and decided to contact my vet and ask for a referral elsewhere. I was referred to a clinic in Napanee and was seen the same day. The vet and staff there were excellent. They reviewed the x rays from my vet agreed that a manual evacuation was indeed the best solution. They then performed a quick 30 minute blood test and under mild sedation performed a manual colon evacuation. He was treated and released in under 2 hours. No overnight stays (causing anxiety and stress), no unnecessary bloodwork, x rays, medications or invasive surgery. My bill was $1002 and my dog was fully recovered in less than 24 hours. After working in healthcare for most of my career it's too bad that the Hippocratic Oath doesn't apply at Cavan Hills. read more

Last year at this exact time, I had nothing but great things to say about this place...was recommending the place to everyone who was looking for a vet. This year, I was absolutely blown away by the horrible experience I have had. First I get an email telling me to bring in a stool sample, so I think it's mandatory...it's not!! Have my puppy taken care of and then the other one( I had her here last year with excellent service). So expecting the bill to be around twice what I paid last year...maybe a bit more due to costs going up. WRONG!!! The cost was THREE times more!!! And there was an $85 fee for that stool sample!!! Next set of shots have also doubled in price...as per my quote today...and a spay has now gone up over $300 to almost $800. This has turned into a HUGE money grab!!! Will NEVER recommend this place again.. read more

We took a chance on Cavan Hills a few years back when we moved in to the area and have never been disappointed! The staff and vets are friendly and knowledgeable and the pricing more than reasonable, especially for emergencies. We have brought guinea pigs, rabbits and dogs there and each were treated with care with thorough exams. I always feel that the vets there listen to me, take my knowledge and concerns seriously and we can maturely discuss the best course of treatment. When we were losing our golden retriever Murray to cancer the staff was so sympathetic, compassionate and understanding as we helped him start his eternal slumber. I especially love that they have a separate door so you can leave without having to walk through the waiting room after. When we've had animals pass they never fail to call and send sympathy cards in the mail. After emergencies they ALWAYS check up to see how our furbaby is doing. Most recently, our elder dog had an incident at the park and a tooth ripped out from impact with another dog. Being a late Saturday afternoon, we flew up to Cavan Hills where Genevieve was quickly brought in to the back to help the bleeding before we saw the vet. She ended up staying overnight where she had a full dental and reconstructive surgery on the damaged spot. This was our first experience with their surgical skills and they did a wonderful job - no complications, area looked great and Gen healed up quickly. And of course a few days after taking her home we received a phone call from them just checking in. I truly can't recommend this place enough. Thank you for all that you've done to better our fluffy kids' lives! read more

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An absolutely HORRIBLE experience. They nearly killed my dog. Waited 3 days for them to NOT call me back with advice, only to have my dog needing emergency surgery. And then they gave my dog KENNEL COUGH and handed me the bill for his treatment! I had to constantly chase them for follow up care. They did not have my dog's best interest at heart. read more

We just got a puppy 14 months ago. Cavan Hills fixed him at aged 8months... normal, good service. I called them one afternoon in early September because our dog was vomiting, lethargic, not eating/drinking x 2 days. They said bring him in at 10:30pm. We got there and were put in a little room with our super anxious puppy and we listened to the conversations of all the staff. There was at least 4 of them talking about all kinds of stuff, but not veterinary medicine. We waited for 50 minutes in that little room with our panting dog. Nobody ever came to us. Once I went out and asked if we had been forgotten about and I was told no. We finally just left. We walked out and sat in the car for 15 more minutes and nobody ever went near that room- our cell phones didn't ring, nothing. And we never heard from them. read more

went year and half ago for rabbit everything was fine, this time new vet seemed money hungry younger lady vet. plus long wait for service. not going back read more

Booked an 11 o'clock spot. Showed up and they said it was 11pm?! Refused to see us. Receptionist was rude and condescending. Left with sick dog. Awful way to treat a new client, will not go back. read more

Sadly this office has gone downhill over the last year or so. Worse since Dr Shan left. They have provided me so much misinformation on my animals healing process. After having a large lump removed from his side he was sent home with no antibiotics even though we had questioned needing them. Though it's not always required, we did request them. The area began to swell and grow larger than before, we took took him in immediately and they instructed us to put heat on it and wrap it in a bandage. We stated we think it's infected but we were told by two of the vets (separate visit same issue) that is was normal. after using the bandage wrap and hot compress, one night the lump exploded. We brought him in at 1am, and the new vet questioned why we were never given antibiotics, as his side clearly swelled up. We informed her we requested them on several occasions but was told it wasn't infected. She assured us it was and expressed her sympathy for the previous vets error. We were given antibiotics and thankfully he healed. Same happened with an ear infection, which was the last straw. We kept bringing him in for the same ear infection, the last time they did an ear swab and informed us there was no infection- later it was determined he did in fact have an infection and when I called to report their error and I was given attitude by their receptionist (Brittany) whom I have witnessed on numerous occasions be rude to other customers in person and on the phone, then heard her trash talk those same customers to other receptionists after they had left. I have never had an issue since the attitude was not directed at me, this time however it was- and I wasn't having it. Considering I was dealing with a sick dog that SHOULD HAVE BEEN TAKEN CARE OF ON HIS FIRST VISIT. If someone reports an issue, whether you as a RECEPTIONIST (not a vet) agree with it or not, listen to the customer and don't give your attitude in return. After this interaction with Brittany I decided this was our last visit to Cavan Hills. They'd given an abundance of misinformation, misdiagnosis, and now talking to me with disrespect. No thanks. Even worse. When switching to a new vet it took 3 months and numerous attempts to get my dogs file. Even when they stated it was sent, all that my new vet received was old information from 2016 when we had ongoing issues leading right up to my last visit end of 2018. So unprofessional. I didn't want to write a review like this I simply wanted to brush it off- but the other week Cavan Hills called to ask about medicine we had on hold and when I stated we have a new vet and mentioned the issues why, the receptionist still didn't care to listen about my concerns. Please don't waste your time or money with these people. They are poorly educated, give horrible advice, and their vets and receptionists feel they can talk rudely to you when you're dealing with a sick pet. read more

Emergency clinic my eye. When I called to have my dog looked at because she was throwing up for the day last 48 hours and hadn't eaten or drank in 24 hours they told me to wait till my vet opened. When I questioned that I thought they were an emergency clinic, the person answering the phone said they were too busy and even if they were to see my dog they wouldn't be able to till 6 that night. I called another emergency service and didn't recommend waiting and saw my dog right away. I would never recommend Cavan Hills to anyone and I certainly will never call them again. read more

I am a student on a budget who brought in a sick animal that passed away 5 hours later. I was charged for the original quoted price (had he have survived it would be a different story), plus $210 for CPR. Upon calling me, the price was not disclosed and acting out of emotion, that was the last thing I thought to ask. Having known the price and low survival rate prior, I would have made a more informed choice. Very displeased with this service and will not bring another animal here. The paw print was also not ready upon visiting to pay the final bill as promised. read more

They advertise a puppy plan. When I booked appointments for this, they advised me they no longer do this at my appointment.

Have used Cavan for years. Service/Price has been satisfactory in the past. Recently I went to set up an appointment for 5 puppies to get their boosters. I was told appointments needed to be booked at least 3 weeks in advance in order to see one of their doctors. They wouldn't even book me an appointment, told me they would give me a call IF they were able to fit me in at some point. Never received a call back. The attitude and accusations of 'bad puppy parenting' because I didn't book multiple weeks ahead of time were enough to make me walk out disgusted - not just at their unprofessionalism, but also at their willingness to put 5 puppies in uncessary danger by delaying their booster shot. Called another vet - got in the very same day (even though I was trying to book for a week out). What good is an emergency vet when you have to book more than 3 weeks in advance? Absolutely none. Horrified at the service and treatment at Cavan Hills. New building = higher prices. read more

If you value your pets life do not waste time with Cavan Hills . Very incompetent staff, wrong diagnosis/no diagnosis, unnecessary surgeries, or unnecessary euthanasia . We had a really bad experience at Cavan Hills last night with a very sick 6 week old puppy . Ended up taking her to KVEC in Peterborough and they put her on an IV drip and had her almost better in no time . Cavan Hills wanted to euthanize her with no diagnosis . KVEC had her diagnosed in 5 minutes. read more

Dr Yim was very knowledgeable and helpful in regards to my bearded dragon. All of the staff were friendly and kind to my beardie and myself. read more

Really unprofessional, always extremely late for appointments that they bombard you with telephone calls to switch times and days constantly as they can't seem to do a basic schedule. Staff is a rotating door of English as a second language staff who are unfamiliar with local things like ticks! Pay more and go anywhere else. read more

Nice place had to go there many years ago , due to a sick cat . Leant me a cage to bring her in . My cat was too sick to survive, but they were nice and helpful read more

Very incompetent veterinarians that work at Cavan. I'm thankful for Kawartha emergency clinic ( KVEC) for saving our 6 week old puppy's life after Cavan failed to diagnose and wanted to euthanize her. They fought my dad on giving puppy back and threatened to call the Police . My dad called a friend who is a vet tech and she told him they cannot do that and they should get you to sign a form saying you are going against medical advice . Well thank god he took puppy from them and rushed to KVEC where they had the puppy diagnosed in 5 minutes , on IV and medication and kept a close eye on her for a week until they got her better. She's now doing great and living a full life . Will never be going back to Cavan Veterinary Clinic and will be putting in a formal complaint about these Vets that work there. How many other dogs have they misdiagnosed or euthanized unnecessary? Very disgusting and shady place read more

Emergency vet service seems to be the priority. Annual prepaid clients seem to take the back seat. Very difficult to get an appointment with in 2weeks of calling. read more

Always excellent service! I can tell they really care about my pets. They are open 24 hours a day, 7 days a week and are always available for pet emergency's. I took my 5 year-old Bernese Mountain dogs here for the first time when she had a really really bad eye infection. They were able to fit me in for an appointment that day! The prices are good, as they do not charge an emergency fee if you have to take your pet there without notifying them first. When my dog had her eye infection I called another get clinic closer to me and they wanted to charge me $350+ to bring her in to look at. I always heard good things about the Cavan vet clinic, so I called them. I ended up paying about $150 (maybe a little more) for the eye appointment and drops, which way extremely better than the other get clinic I called. When I got there is was quite busy,as it always is. But they move very efficiently and I did not have to wait long at all. We saw Dr.Good, he was super friendly and explained my dogs eye situation very well. (the infection cleared up in 2 day). I also took my other dog here to get spayed, and as usual excellent service, kind workers and prices that cant be beat anywhere else. They are not pushing and don't make you feel like all they want is your money. I would definitely recommend Cavan Hills Vet Clinic. read more

We had an emergency, and rushed our Dog in. The experience we had at Cavan Hills was fantastic (reasonable rates, didn't have to wait long). Dr. Cirone was our vet, and was really excellent (knowledgeable, empathetic), and worked very hard to put us and our pet at ease. The ACA's were also great! read more