I have been a patient of this practice since it days as Back Creek Clinic. It was a very good place to trust your health to and to depend on for the best in medical attention. That has changed drastically for the worst since Lewis Gale took over operations. It's very sad to see what it's become. I have been sick for over two weeks and have tried several times to get an appointment to no avail. I now am left sick and feeling like I no longer have access to a Doctor or practice even though my records are here. I would not recommend this practice to anyone, please do yourself and your health a favor look elsewhere. read more

I have supported this facility for over 25 years. Schedule an annual checkup over 1 year ago. After traveling over one hour for my appoint and running into unexpected travel delays out of my control, I arrived at my scheduled appointment 30 minutes late. The receptionist told me that they have a very strict 15-minute late policy but would check with the physician to see if they could work something out. Despite the fact of traveling over 1 hour away and fighting heaving traffic to get there, the physician told her that I would need to reschedule. The problem is, they done have any more openings for the remainder of the year and I can't get any refills on my daily medications without seeing the physician first. After supporting this facility for so many years, I would have expected a little more courtesy from their staff and new physicians. Unfortunately, the chose not to accommodate, leaving me in a vulnerable state. I will not be going back go this facility and would not recommend them to anyone else! read more

My husband and I have been patients at Cave Spring Family Practice for over 15 years. The staff, including receptionists and nurses, have always been very pleasant, friendly, and proficient. Dr. Kelleher is the most knowledgeable Family Practice doctor I've ever had, and his associates, Drs. Deyerle and Howes, are also excellent. I would highly recommend the practice to anyone who is looking for a Family Practice physician. read more

If you are looking for a doctor in the Roanoke area, keep looking. The office staff is RUDE,inept and apparently run the office without the doctors knowing what they do. If you call, the receptionist immediately puts you on hold for at least 5 minutes, I have been left for 20 minutes but refused to hang up. When she finally answers, she will not give messages to the doctor. The "office manager", Barbara Williams is a bitch. She runs the office her way, even if it is in violation of the law. She will say what she wants and hang up on you whether you are done talking or not. The doctor's seem to be clueless as to this behavior and when you bring it to their attention, they don't have anything to say except, "Oh well". The doctors also refuse to participate in any program for prescriptions for low-income if the prescriptions have to be sent to the doctor's office because it would be too confusing for them. The prescriptions have the patient's name on it, but I'm sure with such a STUPID, IGNORANT office staff they really don't have the option. Do not go to these doctors, they should be put out of business! read more