1. Caveman Htg & A C

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    Brookings, OR

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    Frank's Heating & Refrigeration

    Frank's Heating & Refrigeration

    (33 reviews)

    These folks just installed a new Trane heat pump system in our home a couple of weeks ago. The…read moreprocess started with Steve, who gave us some options and costs. Once we settled on a system it was only about a week before the installer, Leo, and a helper (Sorry that I forgot his name) were here to remove our old unit and install the new one. That only took about a day and a half. When they left, we had heat, but needed an electrician to come run a new wire so that everything would work. The guys from Crescent Electric came out and got that all taken care of. Once that was done, Fernando came out to get the system dialed in and up and running. Everyone that we dealt with through this process was as friendly and professional as they could be. The install looks really neat and clean. They answered all of our questions and gave thorough explanations on how to work the system and thermostat. We couldn't be happier with the service and the product that we got from Frank's. On a side note..........it sure was nice to have that air conditioner when we had that Crescent City heat wave a few days ago!

    Two months ago Franks replaced our hvac that was 21 years old. We had two separate hvac systems and…read morethey said we could replace both of them with one larger unit. Cost $19,000.00. WOW! This new system is still not working right. Our house is cold and the emergency heat does not come unless I force it. Have sent them email after email and they don't respond. Would not recommend them to anyone.

    Lam Air

    Lam Air

    (42 reviews)

    5 stars for LamAir! In 2011, they installed a new furnace and heat pump for us and rebuilt the…read moreexposed metal ductwork in our 100+ year old home. They were back yesterday to replace the old heat pump with an AC unit this time, and since we now have so much wildfire smoke over the summer, an iWave air purifier too. Extremely happy with the experience. Lee gave us a very competitive bid and patiently answered all of our many questions. The install team -- AJ, Mike, and Julio -- were awesome. Arrived on time, completed the job by 3:30, and left the basement furnace and outdoor AC space spotless. They were even sweet with our very friendly dog. Love working with a local business -- LamAir really cares about their customers.

    Lam Heating and Air Installed my York system and we have had yearly maintenance contracts with them…read moreever since. I believe if someone shows up and does reliable service it's worth sticking with them. However, recently, I had a blower motor go out. It was a warranty claim. Given that the unit was intermittently working, I had them send a tech out for a second visit, which I paid for the same rate, who found that things were working perfectly at that time. I accepted that if it's not working consistently, it's worth replacing so I decided to move forward with the repair. We did get a second opinion from another company who said the warranty motor should be covered in the install of that was about a one hour job. It should cost between $375 and $450. Given that we had had all of our service done and the install by lamb Air, I went ahead and chose them given that they were processing the warranty claim even though their quote of 875 was dramatically higher. I will own that it was my fault for assuming, with no HVAC experience, that they accurately had an understanding of how long the install would take and priced it appropriately. I cannot say enough positive things about the tech who did the install Greg Stanton. He has come to our home multiple times over the years and provided exemplary service. Greg was able to replace and complete the job in less than one hour. I paid the full quoted price for the installation of this warranty covered blower motor of $875. I did however, then reach out to the manager of Lam Air and explain to them that while I understood they were a "fixed price company", I had trusted that they adequately estimated job costs based on their professional experience of the time that was required. I feel that $875 for a plug and switch repair like this that took less an hour... $875 was excessive. The manager basically thanked me for my opinion, knowing we were a lifelong customer but said "we are fixed price company... sorry". Lam Heating and Air got my $875... But lost my business going forward. While I feel Lam has excellent technicians I would avoid at all cost a company that does not price their jobs fair, or take into account ACTUAL install times. Unless you're independently wealthy and have no concerns about reasonable pricing I would suggest NEVER using Lam Heating and Air.

    Caveman Htg & A C - hvac - Updated September 2026

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