I've had my eye on a specific color and suv - the Hyundai Tucson Hybrid in the Deep Sea color. And I saw one was in transit to Cavenaugh! So I contacted the dealership and asked if they could reach out me as soon as the car came in, so I could drive up and see it. Nathan was my point of contact and I'm so happy it was him. He updated me right away when the car came in. I received photos of it, and they was super flexible so I was able to drive up and view the car.I live in Memphis so it was about a 2 hour drive, so the weekend was the best option without missing work. When I arrived I was greeted right away and we took a test drive in the car I've been eyeing. Nathan was an absolute pleasure to work. This was my first time buying a car, without my parents there, and Nathan and Kyle (finance) both made me feel very comfortable. Kyle was able to answer any and all the questions I had without making me feel stupid (for anything that might have been common knowledge.) I left happy and with a new car! I highly recommend Cavenaugh Hyundai, especially if you request Nathan and Kyle! read more

Cavenaugh Hyundai - Car Dealers Near Me - Jonesboro, Arkansas

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Nathan Hansen helped me purchase the perfect car for my mom. After a LONG search for a specific Santa Fe and many false leads, he called me back and actually had the vehicle I wanted. I was out of state, it was a very hot vehicle. He said what he was going to do and did it. He made the transaction painless, and went above and beyond bringing it 45 to the Airport so I could drive it home. The process was super easy for me. My mom is thrilled this made her year. Thanks Nathan and Cavenaugh Hyundai! read more

Brandon in service department has to have the poorest attitude I have ever dealt with. The guy had no concern about my issue. I guess since they already have my money, they stopped caring. Service after the sale? read more

I recently purchased a certified pre owned vehicle from this dealership and was extremely happy until I left the lot discovered all the things that were poorly handled or just flat out purposely not done or inadvertently not taken care of as a stand-up business would have taken care of without being asked to do or had to fight for after the fact. While quite a bit of this was my fault by taking the word of my salesperson that he would address these issues at a later date rather than staying right there until the problems were addressed. It goes back to what I said about a stand-up business vs a business with lesser ethics. Now I'm stuck with a salesman (Cody Green) who appears to be dodging my calls and definitely telling me he will get back with me but never does. The things that I take issue with up until the writing of this review are no drivers side floor mat which has been promised several times but yet to be delivered. They let me leave without a key to the lock wheels (which I never even realized were locked), one of the tires has a damaged sidewall that is quite hazardous at best. However, if I had a flat I couldn't change it because I don't have a key. I need to mention that I asked about the tires and was assured a brand new set were put on all CPO vehicles. However, had I checked rather than taking the word of the salesman I would have realized that not only what I was told was not true but indeed there are two brands of tires on the car and according to discount tire all had different wear patterns. So all this to say, you must CHECK everything for yourself and never believe that a business of any variety is an ethical stand up organization. So would I recommend Cavenaugh Hyundai in Jonesboro AR. BUYER BEWARE! I would very much like to amend this review. I just received a call from the dealership and was informed that they have a drivers side mat as well as a locking nut key waiting for me at the dealership. I am however out of town but will keep you posted on how things go upon my return to town and visit to Cavenaugh Hyundai. read more

I have had, quite possibly, the worst experience I've ever had at a car dealership service department. I bought a new elantra gt at Cavenaugh Hyundai. The buying process went great. I loved the car until it started getting cold. I'm not sure what the problem is (I haven't been able to get it fixed)... but when its cold, say below 40, the steering wheel makes a awful grinding sound. Figured might as well take it in and get it fixed. This turned into a several month long process. First time we took it in they replaced the rack and pinion. Next day same sound. Take it back the next day and after I show the mechanic the sound he decided to replace the clock spring. Next day same sound. They kept the car and eventually told me they can't hear the sound (I guess they forgot what it sounds like as soon as I left). Took it back again after the service manager insisted I show him the sound. He acknowledged he heard it and called the mechanic to hear it again who also acknowledged he heard it. The mechanic said something along the lines of that's not the sound the service manager told me he heard. Great, there seems to be a communication problem. They told us to bring it back in a few days. They never said what they were going to do, so when my husband dropped it off he asked what they were going to do to the car. The service manager got very mad and started yelling at my husband about an attitude and how he's not welcome back anymore. At this point we tried going to the general sales manager, who we bought the car from and told him everything. He seemed very sympathetic and has tried to help us. However, at this point it has turned into a he said she said thing. The service manager swears up and down that they fixed the first sound and this is a different sound. That the loud obnoxious grinding sound is "normal" for this car. Our next step was to call corporate. We explained everything and said that The service manager has been shady and rude since the 3rd time we brought the car in. Corporate then called and spoke to the service manager and again he said the first sound was fixed (not true, it's literally been the EXACT SAME SOUND the ENTIRE time) and its normal for the car. Corporate sided with him and said if we aren't happy to take it to another Hyundai dealer for a second opinion which is over an hour away. Short version. If you have a difficult to diagnose problem with your car the service department will throw random fixes at your car without paying attention to what you say. Then play it off like you're crazy for wanting your brand new car to not make a sound that no other car I've ever owned has made. Honestly if there was anyway I could just start over I would NEVER have purchased this vehicle from Cavenaugh Hyundai and would just go elsewhere. read more