Friendly staff, nice waiting area, with coffee and restrooms. Competitive prices with other places…read morein town

I got some new back tires a few months back. The staff were super friendly and understanding. Tires…read moreare super nice and good for the price. Best tire place in Jonesboro AR

The customer service representative Joe, went above and beyond with his charisma and honesty. He…read morehas a great personality, voice and character that improved my communication with the business. Clear and concise responses in interesting, easy to understand English set the standard for speaking to a human being ready to service our needs. Direct line to a real life customer service rep in Joe, who sets the bar for how to attend to a customers needs over the phone. Well played, Plaza Tire.

Arrived once they opened at 7:30 am and waited inside the lobby till 10:30 am three very long hours…read morejust for a free 50 point car inspection. No working TV in lobby, no drinks to consume, just a bathroom and lobby full of waiting customers. Just wrong, how do they even stay open? Three hours just waiting, for what? Nothing! William Pereszlay

Tire wasn't rubbing before the alignment. The suspension was eating into the side of the tire after…read morethe alignment. They then claimed it couldn't be fixed and was because of worn parts. Said the entire rear suspension needed replaced and couldn't point to a specific issue.

The facility manager, Josh Childers, is a real asset to this location. He's extremely…read moreknowledgeable about automotive care and maintenance. I've found him to be extremely easy to work with, and plan on continuing to take my vehicle to his shop. I only wish that Plaza Tire would open a location closer to my home base of operations, one hour south.

Dont use. put the wrong tire on my car that was 12 years old dry rotted and the belt was all kinds…read moreof screwed up. warpage was nuts. he didnt fill the tire up. next day waitied outside the shop for hours he wouldnt switch the tire. might have to take him to civil court. almost killed my daughter didnt realize til the next day it was dry rotted low as shit had to buy a whole nother tire

The wort scammer you can get. Initially told 2 days and took 4 weeks giving one excuse after…read moreanother and asking for money every time. You pay the money you get stuck in his trap. I don't want to complaint but he don't know any sort of work and I really want to avoid but might take complaint about him in civil court.

Had issues with my brakes passing through Jonesboro, stopped by and they were able to take care of…read morethe issue right away, friendly pleasant staff, personable as well. Hard to find in todays world. They have decent prices and the service was too notch I was back on the rode in a very short time. Several people came in while I was there and I watched the interactions with the customers, the person at the counter, I forgot his name, sorry. Treated everyone the same, like old friends. I would recommend this business to anyone that is in need of tires ir brake service. They helped and did a great job!

Great customer service! Get you in and out fast. Explain in detail what they will do before, then…read morewhat that did after. Nice waiting area w/ free popcorn/coffee and a play area for smaller kids.

went in to have bulb replaced after two hours and remind them that my car not even back yet. Two…read morehours and 45 minutes later I pay and leave. Just to find out next time I'm on the road. Brake light is still not working. Came back once and was told be another two hour wait so I left came back at third time and after another two hours and 45 minutes, I was told they could not repair it. That the entire taillight piece needed to be replaced. And that I should've been told that the first time I came in. After being told this, it took another 25 minutes just to get them to put my car back together. Horrible customer service at the front desk by a particular employee that was there to akk 3 times.

beware unethical employees. 6 guys not working whiler 1 overinflates tire prices to boost profit…read morefor all.tire flat asu student who has no money, walks out to car after work 5pm to flat tire. y. i wanted tire plugged as they have done in past. i'm informed tire is ruined which i still don't believe and was sold only tire in stock in my size honda civic should have been $100 max. entire bill 1 tire $200.

Very poor communication, if you have a family emergency come up and can not afforded your payment…read morebecause you are dealing with that they will tell you strait up " we do not care if your family is dieing bring us out merchandise " if I could give a negative star tarring I would! Horrible customer service and horrible attitude ... I requested an alignment on my car and I was always given the same excuse " our techs aren't certified yet. They absolutely do not value your time at all, it's there time or not at all.

Way overpriced tell you one price charge you different prices watch them make sure you get…read moreeverything in writing

Their crooks they will charge you for work that hasn't been done and will do damage to your vehicle…read moreand when I got mine back my diagnostic port was damaged and had oil and grease all over the driver and passenger seat it smelled like weed and cigarettes later on I found out from a friend that they use customers cars to deliver their dope none of them are certified mechanics stay away

We had our suv towed there because they are affiliated with Firestone & we have a Firestone credit…read morecard. Once the car was there we asked again if they accepted the card & we even showed them the card. They again agreed to being able to accept the card. After 2 weeks go by we get a call that they sent our car to another shop to be Repaired because they couldn't do the repairs it needed. Apparently both Catalytic converter needed replacing. So we spoke with the people at the other shop who informed us that the total repairs would be $1600 .We accepted. Then Smith tire & auto finally gets our car back &informs us our total is $1900. So we explain how we were given a different estimate. Jason the manager became very angry & threw his pen across the counter at me. He then said they are charging $1700. I decided to leave and come back with my husband the next day. Then we were told they no longer accept the Firestone card as of that week & theres nothing they can do about it. We returned the following Monday so we could speak to the owner.The Owner Keith Smith tried to leave as soon as we walked in. so we approached him outside at his vehicle & he got out & talked with us but refused to offer any remedy. They were so petty that they removed a tire off of our suv thinking that would prevent us from taking back our vehicle. Then they called the police. Of course the Jpd were very helpful & let us know we have every right to take back our car. so we put the spare on and left. All this took place today July 3rd 2023 . We will be pressing charges of theft being they would not return our tire. Oh & get this our suv is still not completely repaired.