Very, very helpful! provided guidance several times in an attempt to help me get my truck running!read more

From the owner: My business is unique because I'll go the extra mile for you. When I fix the problem I diagnosed…read moreand charged you for any small problem like a dirty battery cable for instance I'll fix free of charge

Brought in 2011 BMW 528i for door locking and unlocking issue on Monday. Tuesday get a call saying…read morethat they now need to do electrical diagnosis so instead of the 160 I initially agreed too its a 500 diagnosis I agree. Weds. Comes i call no answer. So I go by she says I was working on your estimate tells me car is in shop but its not its outside. So she says he worked on it last night. My problem is its 1pm next day and yall don't answer phone, when I come by want me to wait 10 or 15 minutes for her do do estimate. Car is in exact shape it was when I brought it in and outside with the 100s of other cars they have. I was lied to by the lady behind the counter so from that point Im done with them. If u like to waste your time and money then this is place for you. If you prefer communication, and honesty avoid this place.

they have had my car for months and have been giving me the run around .. then they told me bring a…read morestarter and get my other to refund since its on warranty nd I still haven't received my starter after nd it been a few weeks .. 0/10!!!!!!! DO NOT RECOMMEND!!!!!

While they had a backlog of vehicles, they got my car in sooner than I was quoted. Kenny was super…read moreknowledgeable and diagnosed the issue that was causing my car to idle very rough. They quickly got it fixed and at a reasonable price. I would highly recommend them!

Wonderful work and very fast!…read more I took my car in because it was making a horrible noise. Kenny had it diagnosed with an action plan by end of day, and it was fixed next day and running like brand new. Parts are also under 2 year warranty if anything goes wrong. Definitely take your vehicle to Rowan Automotive! ​

did not get back with me, left me with no answer. i even called them and text them more than twiceread more

From the owner: Family owned and Operated! A vehicle repair shop that strives on taking care of our customers and…read morebeing their one stop shop for all vehicle repairs. Tires, alignment, diagnostics, services, repairs, we can do it all. Foreign or domestic we are here for all you vehicle needs! Done right, every time.

He did a great job replacing front and rear brakes on my car. He arrived as scheduled and did the…read morejob at the quoted amount. I highly recommend him.

Great service. Great guy. Highly recommend. I needed brake pads on my car. He not only did a great…read morejob he did it fast. He was out here same day, fixed my car, and charged a reasonable price. Can't recommend him enough.

The first two times I went there I had a good experience. My car was rigged up and finished pretty…read morefast. The third and final time I went in for services I left my car there & got really sick. I moved about two weeks later so obviously my address changed. I tried to keep in contact through phone but no one ever answered anymore like the first few times. I moved further away from that area so I couldn't just come to the shop normally as I usually would. Months later I see my car on sale at an auto lot. no calls back or anything after several voicemails even leaving my call back number I still received nothing.

My son's truck has been at University Auto in Jonesboro for over six months, and it's been nothing…read morebut excuses and delays from the beginning. The owner is never at the shop, never answers the phone, and doesn't return messages. Every time we manage to get ahold of someone, there's a new excuse for why the truck isn't finished. This level of unprofessionalism is completely unacceptable, especially when someone's vehicle is being held for half a year with no real updates. Do yourself a favor and take your business somewhere that respects your time and money.

Best in town! It's the only place I take my vehicles…read more They are always honest and my vehicle is ready when they say it will be or sooner.

Terrible communication, slow and unreliable service and dishonest. After 8 months and being told…read morefor a 3rd time my vehicle would be ready in a specific date I requested my key and retook possession of my vehicle. And come to find out they were repairing my wiring harness not replacing it per the invoice/quote. Took over a month of nagging, threat of a lawsuit, filing a complaint with the BBB, AG, and a dispute with the credit card company to get my refund. DO NOT PATRONIZE THIS BUSINESS! They were also keeping multiple kangaroos in the office and letting them defecate all over the floor. It smelled horrible! These folks have good intentions and smiles to start with but in the end they will screw you over and waste your time.

DO NOT TAKE YOUR CAR TO THE AUTO CLINIC IN JONESBORO SHARE, SHARE, SHARE!!!…read more We dropped our car off at The Auto Clinic in September 2024. It is now a year and a half later, and they still have our vehicle. If any employee would like to argue these claims, I have extensive proof. We are desperate for a car that we are STILL making payments on. Multiple phone calls and in person conversations fill in the gaps in messages. We call every single day and are fed excuse after excuse. We've been given countless false promises, all of which I have voice recordings of. I also have text messages and documentation to back up every single claim I am making here. They claimed to have performed repairs we did NOT authorize, as it went in for engine work, and demanded half of the payment up front. We paid them $2400 -- yet they still refuse to return our car. After the car was dropped off, they were helpful. We dealt with supplemental insurance obstacles, as well as shortage of supplies and staff in the beginning, which we were more than patient and understanding at the time. We gave grace since it was around Thanksgiving and Christmas time. We expressed that I was pregnant and we needed our second vehicle, so we trusted that they would do the right thing and get the work done as promised. January 2025 - April 2025, I was promised several times after being told there were deaths in the family, short staffing, hospitalizations, that the car would be done by Easter. At that time, I asked if I could split the remaining balance into two 2 payments, one week apart. They said that's fine. I asked if that would put the project on the back burner, to which he responded "no" to. I have this in a voice recording as well. In September 2025, out of desperation, I posted a google review and Jonathan, the owner, texted after business hours saying if I take it down, he will cover the remaining cost. He then promised again that it would be ready the following week. I took it down. To make things worse, in October 2025, they admitted they LOST THE KEYS to our car. They allowed an employee to take it home, and the employee has since been fired. They claim, to this day, that they will "get around to programming a new set." We have been lied to, manipulated, and treated like this situation is a joke. The owner, Jonathan, avoids us, refuses to communicate directly, and has even laughed at our situation while we are without our vehicle for well over a year, a vehicle we are still making payments on. The front desk workers lie for him saying he is out running errands. Then, two minutes later, you see him walk out of the office to the back. He will not speak to us. My husband had to spend all day Monday, 1/12, at the shop waiting for them to tow it to Ford like they promised in order to get the keys programmed that were lost by the shop last OCTOBER. He was told that Ford was coming to get it. My husband called Ford, and they had heard nothing of it. It was finally towed around 1:30pm because my husband refused to leave until a tow was called in front of him. Ford has since told us that none of the repairs have been completed that were promised. We are back at square one with a business who lies and an owner who will not speak to us. 1/15 - The Auto Clinic has since come and picked the car up from Ford without telling us that it is back in their possession. THE CAR HAS NOT HAD ANY REPAIRS DONE AND THE MOTOR IS USED. The Auto Clinic still has our car. This has caused incredible stress, financial strain, and emotional exhaustion. No one should ever be treated this way by a business they trusted. Again -- DO NOT TAKE YOUR VEHICLE TO THE AUTO CLINIC IN JONESBORO LOCATED ON SHELBY DRIVE BY HYJINX.

went in to have bulb replaced after two hours and remind them that my car not even back yet. Two…read morehours and 45 minutes later I pay and leave. Just to find out next time I'm on the road. Brake light is still not working. Came back once and was told be another two hour wait so I left came back at third time and after another two hours and 45 minutes, I was told they could not repair it. That the entire taillight piece needed to be replaced. And that I should've been told that the first time I came in. After being told this, it took another 25 minutes just to get them to put my car back together. Horrible customer service at the front desk by a particular employee that was there to akk 3 times.

beware unethical employees. 6 guys not working whiler 1 overinflates tire prices to boost profit…read morefor all.tire flat asu student who has no money, walks out to car after work 5pm to flat tire. y. i wanted tire plugged as they have done in past. i'm informed tire is ruined which i still don't believe and was sold only tire in stock in my size honda civic should have been $100 max. entire bill 1 tire $200.