Rudest customer service I have ever gotten. This man does not need to be employed in customer…read moreservice period. I won't be back!

Used to be my favorite vape shop. But I believe it's time to find another. They seldom have the…read moresame vape when I return. I've been told many times they will contact me when stock comes in (never have been contacted) Recently prices have skyrocketed on small cheap accessories (small tip used to be$1.99 now is $6.99) But the final straw.. bought a disposable that stopped working in less than 24 hrs and they refuse to exchange it. Considering the hundreds of $$ I've spent there (which they can see by my phone #) You would think the least they could do is replace a $30 disposable. Done.

0/10 service. My daughter Mykailegh is 16 and bought a vape here! When I confronted them they threw…read morethe cash register at me. Fellow mothers beware!!!

UPDATE: I am happy to hear that the GM was terminated. No one should have to work for someone like…read morethat, nor should customers feel the grudge. My boyfriend stopped in Grayville over the weekend and had a really nice experience. Thank you, Terrabis! How exciting to have a new dispensary so much closer to home; only to find out that the Manager, Josh Finney, is telling his employees not to sell Verano products and that if he finds out that any of his employees are friends with Verano | Ataraxia, Albion, IL's HR Manager or their children, the employees will be fired. Excuse me?! Josh and several other employees are former employees of Verano | Ataraxia and clearly have mixed feelings about it. For a General Manager to conduct himself in such a manner is very disturbing. Isn't that workplace bullying? Josh F has such a grudge against the Verano company that he is willing to take it out on his employees as well as former fellow employees. I've also been hearing about how employees are treating customers that they know are Verano | Ataraxia employees very poorly. As convenient as this place is located Grayville, IL, others and I are having a hard time wanting to support a place where the General Manager conducts himself in such an unprofessional manner.

Terrible experience there is an old lady that works here with no ideas how to use a credit card…read moremachine. She tells me I have a big discount for my 3rd time being here but she obviously can't see because after 10min of waiting she had to have this young girl help her who took away my discount because I had been there 4 times. Honestly there are about 100 better dispensaries if you wanna wait a long time come here. Honestly just use this place for the discount and after the 3rd time never comeback. All and all stupid place there prices are way over normal dispensaries!

Person working there was very helpful. Was first person I have seen who was trying to be more…read morehelpful rather than make a sale. Would recommend giving them a shot if you are looking for a vapor or looking to get into it.

So I often use this vape shop as it's the closest to home and I don't drive due to health issues. I…read morewalked 2 miles to the store and got there 20 minutes before close and the employee told me he couldn't take cash because the drawer was counted already. So instead of locking the door at 9 and then starting his closing duties, he decided to close down early which in my personal opinion is very unprofessional. I work until it is time to close, then finish my duties to close up shop and then head home. What is wrong with kids these days. I think I will start ordering online. Sure I'm only one. Customer but Ive spent some good money here.

I'm ashamed to say I've been here. The vibe is super gross. You have to buzz to get in, to get in…read more Don't make direct eye contact with anyone and you might be fine--though I'm honestly not sure. I've seen several employees here with guns hanging out of the tops of their sweatpants (this was before they were allegedly raided, shut down, and then reopened), which, frankly, I saw coming. They sell glass, a decent vape selection, "water pipes", hookah (mostly gun related designs), hookah accessories, wrapping papers etc. they even used to have a thc slushie machine. Which didn't feel legit and more than likely wasn't legit as its presence was unaccounted for after the alleged raid. They only take cash and run it through a Clover POS system, claiming it's for "inventory management." Odd. Clover isn't meant for inventory management; it's often used by business owners who don't really understand what "effective credit card processing rates" mean and have loose definitions of shrinkage numbers. Overall I give them one Star for the store itself and a second Star for the hustle.

I don't leave many one-star reviews, but this business earned every bit of it. And not even that…read moresingle star truth be told. I was sold a product that was represented as something it was not. The moment I realized it wasn't what I had asked for, I immediately told the employee I didn't want it. Instead of standing behind the sale and making it right, they refused to refund my money and tried to push store credit instead. Why would I accept store credit from a business that had already lost my trust? The customer service was dismissive, unprofessional, and made it clear that keeping my money was more important than treating a customer fairly. To make matters worse, the cashier struggled with a basic cash transaction, which only reinforced my lack of confidence in the business. The store itself felt run-down, poorly maintained, and full of outdated, overpriced inventory. The overall atmosphere was unpleasant enough that I couldn't wait to leave. Businesses make mistakes. Honest businesses fix them. This one chose not to. They lost a customer for life, and I'll be sharing my experience with anyone who asks where not to shop. There are far better smoke shops in the St. Louis area that value honesty, professionalism, and customer service. Save yourself the frustration and spend your money somewhere that actually deserves it.

Terrible service overpriced, low selection owners a dweeb, and doesn't know what he's talking aboutread more

This place has all your vape needs. The store is so clean and organized. The staff is so friendly…read moreand knowledgeable!

The girl that's cross eyed with glasses is super rude. Made me want to walk out of there as soon as…read morepossible. She is not helpful at all.

Erika was lovely! She helped me and my partner through their new products and found exactly what we…read morewere looking for. Cool and kind people, really enjoyed our time there.

Great place! Gotta check out the new juices!!! Great staff and very knowledgeable! Go no other…read moreplace to buy juice, accessories and mods! Best price around!!!!!!

Awesome customer service, answered all of my questions, showed me what I needed to do to use my new…read morevape, and they have the best prices around! Thank you!

I love this place amazing people worl there the owner is always nice and kind been going here since…read morei was 3 am now 13 and he always greets me and if you are ever short he saids its ok to not worry about it he has given me free things amazingly gretted every day

I want to give this place 5 stars because the owners are very friendly and I've never received…read moreanything but kind service and good deals from them. However, lately there's been this man working there who literally yells at customers, belittles people, and is just flat out rude!!!! I've been coming in here for 10+ years and last night was the first time I've ever abandoned my items on the counter and walked out. In front of me, a man was attempting to buy something, but was unclear on the price. The man was screaming at him, saying in 20 years he's the only one who ever complained about blah blah blah. I looked at the man and asked him why he was going to give that man his money when he had been treating him so poorly. The man then turned his anger onto me and began yelling at me. I told him that I was sorry, but I would not be going in there again until someone else is behind the counter. Please fire this jerk. He's hurting your business and I want you guys to stick around.