I went in to renew my drivers license. I had an appointment, was taken right away and back out the…read moredoor with a renewed license in no time. The agent that worked with me was friendly and efficient.

The staff is nice. The check in process is easy. Always, always bring your birth certificate.read more

I had a great experience at the Lewisville DLO. Everything looked clean and organized. The wait in…read moreline was short and orderly. Ms. Dawn took great care of me. She was very professional and helpful. I was in and out in 20 minutes, which is impressive given how busy they are. Don't listen to the haters y'all. Pro tips: Always make an appointment online (no walk-ins since Covid), find your forms online and fill them out and print them at home, always bring your passport or ID, confirm your appointment when you get a text the week and day before, then confirm it again 30 minutes before your appointment so they can get you in on time. Arrive 30min before your appointment. Lastly, expect it to take an hour, then you won't be stressed. It's government people! It's like going to the airport, it takes time, so bring a book. If you do all heavy lifting upfront, you will have a great experience.

Web, Chat and phone systems are barely functional. You'll get the satisfaction of typing a form, or…read moreanswering AI prompts, but no confirmations of receipts (forms), or solutions to simple questions (status of DL renewal timely submitted online). Its been over 3 weeks! The only thing I know for sure is my credit card was charged.

These guys/gals were tremendous! Competent, intelligent and…read morevery helpful. Lightning fast but throughly done. The gave me an inspection for the registration of the car too. Excellent and I'll be back when it time to change it again.

Excellent service and highly professional. I've never been to a DMV like this, it's efficient and…read morenice! Recommend you check out the website prior to making an appointment or walking in for any forms and information you may need to bring with you. If there's a charge associated with your need, recommend bringing cash or check as they partner with Chase Bank, and all credit debit transactions are charged a 2% fee. Kudos to the staff members that make this DMV run smoothly.

Amazing support and service from Carmen - thank you!!! We are brand new to TX and had questions…read moreabout what is needed to register and title our car. Carmen answered all our questions and gave us the paperwork to file. We were expecting a long wait and a confusing process, but Carmen was welcoming and joyful. What a great first impression for our new home and community. Thank you!

It is already depressing enough to get handicap placards. I was called back to Station 2, where I…read morestill had to wait several minutes for Mindie (I think is her name), to finish with the customer before me. I thought that was odd. When she finally finished, I went up to the counter. She looked like she was annoyed. I told her what I needed. I then asked if I could add another placard, and this clearly made her mad. She slapped them both down after I paid. She did not say, "Thank you", "Have a good day", or anything at all. I said, "You're welcome" and she said, "For what?" I am sorry, Mindie, if you don't want to work or don't like your job, but that is not my fault. I hope you learn better customer service skills.

Beautiful small office was cozy area and safe ppl are humble calm and quiet helpful we reached the…read moreoffice too early but still the lady helped us Gil out fires since they was no one in line.

Really great experience this morning as I drove to Mineral Wells DPS Office to renew my driver's…read morelicense. Courteous, professional, and organized, the ladies made what could have been an onerous experience into a delightful one. Thank you!

I needed to replace my Driver's License. I made my appointment online. It took three months to get…read morethe appointment! I heard they do appointments only, to cut down on traffic. It makes complete sense, because they have Woodway Elementary right down the street. The Parking Lot has been redone but, not expanded. I walked in and just about every seat was taken! There are signs explaining to check in at the Kiosk, take your number then fill out an application to replace your Driver's License. The Front Desk attendant was busy with a line of people. Later on another woman explained to us that the numbers are not called in order so, pay attention. She also, mentioned to make sure your forms are filled out correctly. She gave examples of some questions that are usually forgotten. That was very helpful! The Restrooms are sort of clean. There was some tissue paper on the floor though. They would not accept just a Social Security Card because, I do not have a Birth Certificate on file. So, I had to go get my Passport. Smh. I was able to get my spot back in line. Yes! Thank you, Jesus! She said, She does not look at the date the passport was issued but the expiration date. In case your wondering. It took like an hour and forty minutes for me to get my replacement. It was 10.00 plus a 1.00 processing fee. Also, the girl at the counter called for the next next number while she was still helping me. It made it awkward because, someone was anxiously waiting behind me. When their number was called they wanted help right away but, couldn't be helped right away because, I was there. Alright, that's enough info. I guess, that's what's expected at the DMV.

This is a lousy system. We are required to set up an appointment before coming in, but all…read moretelephone calls are routed to a robotic AI answering system in Austin instead of a scheduler at this office. The online form for scheduling an appointment defaults to an inapplicable auto complete mode, times out and clears information already entered. It shouldn't be this difficult just to get an appointment by phone!

Clean. Orderly. Gone are the days of waiting three hours through a cacophonous milieu of chaos…read more This Department of Public Safety Office makes getting your license renewed easy. First, you do have to secure an appointment online. When I got the notification via mail that it was time to renew my license, I made an appointment a few months in advance on their website. Once I arrived , there was ample parking for my early morning appointment when I arrived. Upon walking in, there was an employee who had me check in via iPad to assign me a number and then directed me to a waiting area. I only had to wait about 10 minutes before my turn. Once my number came up via an announcement and a readout on the flatscreens in the waiting area, I made my way to the appropriate desk. The rest of the process was pretty much unchanged from years previous- submitting forms, taking a new pic and paying the fee- it was all pretty simple and I was in and out in about 35 minutes. I would definitely book my next appointment at this branch. It was hassle-free and such a departure from the DMV of yesteryear.

I didn't know if I would be able to get an appointment before my drivers license expired in a few…read moredays, but I did. I was able to do my application, as all of us due to get an appointment at a drivers license location that had an appointment available. I had to keep trying because the first one's that were available were a month away or more. I didn't plan to renew it that far in advance. But I kept trying to find an appointment earlier. There must've been some cancellations as I was able to pick one up same day in Garland. So I Ubered over to the Department of Public Safety to a store there in Garland and it was really organized. Very nice place, very clean, plenty of room even with lots of people in orderly transition to get there renewals done there. The people were real friendly and I got it done after about a half hour wait everything was cool. I brought over my passport and my drivers license and that's all they needed. I filled out a one page form. Got a temporary permit and the real license is on its way to my mailbox, Easy Peezy!

Oh my... NIGHT AND DAY from FW & Dallas DPS!! very organized, courteous & helpful staff, total…read moreopposite of of the bigger DPS centers. We are a bit traumatized by chaotic & rude DPS staff. My son was nervous to go to this place to get his driving permit for the first time, but the staff were so nice, they melted away all his anxiety. Hubby & son saw them kindly helped a woman who did not have the proper documents for her appointment. This place is 45 minutes from our house, but absolutely worth the drive.

I went in today for my first ID card after waiting 5 months for my appointment I gave all my…read morepaperwork including 2 forms of proof of residency she told me I needed 3 forms of proof of residency then showed me a paper referencing what is needed and it plain as day said I only need 2 forms of proof of residency and she still told me no that I needed 1 more and denied me of getting my state ID she lied straight to my face even after showing me the paper that proved herself wrong so now I have to wait an ungodly amount of time yet again to just show the same paperwork I already gave her

I was told to be there 30 minutes early and my appointment was at 8 AM. I got there at 7:30. They…read moredo not open their doors until 8 AM. When I finally got through the doors, a nice young lady by the name of Courtney helped me with my drivers license to Texas from Florida. She explained they would not accept a Global Entry card as my second form of ID and I had left my passport at the office. They also would not accept my bank statement from PNC app so I had to get copies of those statements as well. I had two appointments one at eight and one at 8:20. The one at eight was for a Texas identification card. She told me you can't have both. Since the appt for my drivers license was at 8:20 I had 45 minutes to get there and back. Of course it was rush-hour traffic but I got back at 8:57, seven minutes past the 30 minute time mark. I walked in and a rude woman by the name of Robin, told me to step back in line as I explained I was working with Courtney, and I had the paperwork. She said Courtney's with a customer step back. Courtney waved me and said she'll be with me and asked me if I got everything I said yes. I waited outside inline for another 10 minutes making it 17 minutes past my 30 minute mark. When I got up to Robin again, not only was she rude but now obnoxious and told me to go to a different DPS because I missed my 30 minute window. I explained that I was here but because she made me wait in line it caused me to be even later, she said well I can't help you. She said get back on the app or go to another DPS. I called out to Courtney saying you know I have everything. Robin asked if I had a ticket for a delay, and I asked Courtney why didn't you give me one. She replied I gave you a 30 minute window, Robin is the one that gives the tickets. The really sad thing is that I made this appt 6 months prior in January. Very frustrated and irritated, I came back to my office and I started trying again to get an appt. Luckily I got the Carrollton office the next day! My daughter and I had a wonderful experience just the week before here. The ladies Jodi And Zakia at THE CARROLLTON DMV were amazing and kind. My advice is to avoid at all costs going to the Flower Mound location. If you can go to Carrollton, they are much kinder and they will help you in ways that Flower Mound will not. -5 stars for ROBIN.

2 hr wait to pickup plates. 2 employees at the counter. This is ridiculous for all the taxes we payread more