I was told to be there 30 minutes early and my appointment was at 8 AM. I got there at 7:30. They…read moredo not open their doors until 8 AM. When I finally got through the doors, a nice young lady by the name of Courtney helped me with my drivers license to Texas from Florida. She explained they would not accept a Global Entry card as my second form of ID and I had left my passport at the office. They also would not accept my bank statement from PNC app so I had to get copies of those statements as well. I had two appointments one at eight and one at 8:20. The one at eight was for a Texas identification card. She told me you can't have both. Since the appt for my drivers license was at 8:20 I had 45 minutes to get there and back. Of course it was rush-hour traffic but I got back at 8:57, seven minutes past the 30 minute time mark. I walked in and a rude woman by the name of Robin, told me to step back in line as I explained I was working with Courtney, and I had the paperwork. She said Courtney's with a customer step back. Courtney waved me and said she'll be with me and asked me if I got everything I said yes. I waited outside inline for another 10 minutes making it 17 minutes past my 30 minute mark. When I got up to Robin again, not only was she rude but now obnoxious and told me to go to a different DPS because I missed my 30 minute window. I explained that I was here but because she made me wait in line it caused me to be even later, she said well I can't help you. She said get back on the app or go to another DPS. I called out to Courtney saying you know I have everything. Robin asked if I had a ticket for a delay, and I asked Courtney why didn't you give me one. She replied I gave you a 30 minute window, Robin is the one that gives the tickets. The really sad thing is that I made this appt 6 months prior in January. Very frustrated and irritated, I came back to my office and I started trying again to get an appt. Luckily I got the Carrollton office the next day! My daughter and I had a wonderful experience just the week before here. The ladies Jodi And Zakia at THE CARROLLTON DMV were amazing and kind. My advice is to avoid at all costs going to the Flower Mound location. If you can go to Carrollton, they are much kinder and they will help you in ways that Flower Mound will not. -5 stars for ROBIN.

2 hr wait to pickup plates. 2 employees at the counter. This is ridiculous for all the taxes we payread more

I had a great experience at the Lewisville DLO. Everything looked clean and organized. The wait in…read moreline was short and orderly. Ms. Dawn took great care of me. She was very professional and helpful. I was in and out in 20 minutes, which is impressive given how busy they are. Don't listen to the haters y'all. Pro tips: Always make an appointment online (no walk-ins since Covid), find your forms online and fill them out and print them at home, always bring your passport or ID, confirm your appointment when you get a text the week and day before, then confirm it again 30 minutes before your appointment so they can get you in on time. Arrive 30min before your appointment. Lastly, expect it to take an hour, then you won't be stressed. It's government people! It's like going to the airport, it takes time, so bring a book. If you do all heavy lifting upfront, you will have a great experience.

Web, Chat and phone systems are barely functional. You'll get the satisfaction of typing a form, or…read moreanswering AI prompts, but no confirmations of receipts (forms), or solutions to simple questions (status of DL renewal timely submitted online). Its been over 3 weeks! The only thing I know for sure is my credit card was charged.

Just like any other dmv although they did help me quite a bit with getting my title pushed out…read moreultimately telling me to go to a different location

Yazmin H. is absolutely amazing. She's young, knowledgeable, and provides outstanding effective…read morecustomer service. I was truly impressed by how she handled a room full of people with such confidence, professionalism, and clear communication. Her attention to detail and calm demeanor made all the difference. After receiving incorrect information from another agent, I left feeling frustrated. When I returned moments later, I was fortunate to speak with Yazmin. She listened carefully to my concerns and resolved the issue within 2-3 minutes. She was truly a breath of fresh air, and I'm incredibly grateful for her help. If I ever need assistance again, I would absolutely want to work with her. I also want to give a shoutout to Krystal M. She was friendly, efficient, knowledgeable, and explained everything clearly. Like Yazmin, she made what has been a stressful situation feel easy and manageable after speaking with them both. Thank you both for your dedication and for representing your office with such excellence. The city/state is lucky to have people like you. If you ever need help--look for Yazmin or Krystal!

Moving from California, I was impressed by the speed at which I was able to get my car registration…read moreand title handled by the Tarrant County Office. Unfortunately, the DPS is an entirely different experience. Both offices may provide the necessary documents for operating a vehicle in Texas, but the speed of service is worlds apart. The problem is not with the efficiency of the workers themselves; the problem is with the number of workers. DPS needs to open more offices or greatly increase the number of windows open at each office. There is simply too much demand for the supply. Yes, the employees operating the line inside and outside are bitchy. But who can blame them? They're out there day in and day out dealing with crowds of people who don't want to be there, who are inpatient, rude, and unmerciful toward the employees. Their employer offers them no hope of improvement - no light at the end of the tunnel where they'll hire 50 new workers to meet the demand, reduce the stress, and relieve them of their burden. This is their life. Every day. Dealing with this line, these people, this work environment. Of course they're bitchy! Outside of increasing the number of service windows, my suggested improvements would be to allow people to make appointments days or weeks in advance (California DMV does this), to increase the size of the waiting room so more people can be seated indoors, to install some sort of shade structure for those waiting outdoors in the heat or rain, to make more services available online or at AAA, and to remove the "no food inside" rule. There's a good number of kids that get dragged to the DMV, and it's unreasonable to remove snacks as a distraction while they wait for so long. In case it helps, I tried for days to make a same day appointment online and there were never any appointments available. I showed up on a Friday at 10am but the line was literally around the building so I drove home. Today I showed up at 7:30 and I was probably the fiftieth person in line. I got in the building a little after 8 and was out the door by 9am. I did discover that you can get a same day appointment if you go to their website at 7am ON THE DOT, but I decided to just show up and wait. All in all, an hour and a half isn't the worst wait I've had at a DMV before. This may be Texas, the land of deregulation and limited government, but it's still the DMV guys.

Not many people have a great experience here but let me tell you we were one of the few that had…read moreamazing, quick and friendly service. We went on a Friday morning got there around 7:25, someone came in line about 7:40 split the lines asks what we were there for. We just needed to do a License renewal, and they took about 20 people and we were seriously out before 8:25. So we were lucky I guess but the checkout person was nice, and super helpful.

My license needs to be renewed. I've had them since I was 15 years old. I took Drivers Ed in School…read more& I passed my test or whatever & got my Drivers License, I had to Drive & passed, I even drove even in Fort Worth. But I need to renew my License. There went out on my Birthday sometime back. My Husband passed away in April 2024. And I just wasn't able to get them renewed. Can I do this online??? I'm in a Nursing Home & have no way to get any place!!! Debbie Raines

rude, obnoxious people! zero customer service. it is a shame that people have to put up with them…read more must have to take a test to see how rude you can be to work there.

Not sure why there's only 3 employees working when this place is always packed. Hire more…read moreemployees. Isn't that part of where our taxes go? Collin County office in Frisco, you're in and out within 10-15 minutes. Been here for almost an hour just to do title transfer+ registration good grief Lewisville/Denton needs a rehaul.

Called to get some information on my tax refund since my bank overpaid. The person I talked to was…read morenice and informative. I appreciated that I didn't have to go in to speak with someone.

Would be great if the ladies working on 2/22 would stop gossiping and giggling and actually take…read morecare of your customers. No one wants to wait in line while the employees ignore the customers.

5 stars because Postal Workers are amazing…read more This location didn't sync up with Apple Maps exactly correct and it tried to tell me I arrived when I was just a bit away at the bank on the corner of the road. Turn right when you see the Comerica Bank at L Don Dodson Drive and I recommend going slowly because the entrance is directly after for the parking lot and a different drive in a few feet after for the vehicle drop box. This location DOES NOT have a self service kiosk and they DO NOT have 'Flat Rate,' 'Priority Mail,' or 'Express' boxes, but they did have one 'Priority Mail' and a handful of 'Express' letter sized envelopes available. The lobby is open as most are for customers to access their P.O. Boxes after hours and there is a drop box for packages. Adding photos of lobby hours, outside collection drop as viewed from the lobby, and a map of location. Meh.

No matter what kind of business you have the misfortune of needing to conduct at this place, it's…read morealmost guaranteed that you'll encounter surly workers whose disdain for their jobs is on full display. I actually think the job description for employment here reads something along the lines of, "Do you have a great deadpan? Come join our team! People skills not required. A rude and condescending nature is preferred. Help us achieve our goal of 100% customer dissatisfaction!" At least for passport renewals the process is mercifully quick. Appointments are in 15 minute increments, but they probably won't even take that long. Thank God for small favors!

I can't even put into words the amazing treatment and kindness these employees of this…read moreestablishment had. We wanted to get married so within 15 min we were in and out with our marriage license, Arie was so nice and made the process so easy and understandable. After that, she recommended James to marry us. James Kerbow married us and all I can say is I will be recommending him to other friends. He was so down to earth, sweet, and got deep and personal with us. He explained everything so well and made us feel like life king friends. Best service I have ever witness. What they are doing here is perfect!

Pros - Ample parking and seating throughout library, even…read moreseats with an attached playpen so parents can have read/study while having their baby close by - Filtered water fountain - Snack and drink vending machine - Lots of natural light - Plenty of computers - Pretty quiet - Printing! Cons - It tends to get loud in the afternoon. Students from the local school districts come to mingle or wait for their parents to pick them up, but honestly better for them to be here than anywhere else. - Not many restaurants/coffee shops close by, so need to drive a little out to get energized for the study sesh - Gets a little cold, so bring a jacket

Love, Love This Library, All I can say is it's AWESOME!!!! Everyone is so nice and helpful. I Love…read moreIt