Our fireplace would not light. The tech - Jay - called 30 minutes before arrival. He was right on time. Very nice, polite guy. He took the fireplace all apart. Cleaned it all, and re did some of the wiring. After he was finished, the fireplace is perfect! The fireplace has never been this clean or looked this good! Even when it was new. I have already recommended them to other people. The service visit was well worth the money! read more

Just wanted to add a note. CDR called me and I had overpaid by mistake. This is two months after the job! Their accountant noticed the mistake. How many businesses follow up and tell you they owe you money. Thank you guys for being honest and contacting me. Just shows you the reason why you have repeat business. read more

CDR Fireplaces - Unit installed. - Fireplace Services Near Me - Alvarado, Texas

CDR was exceptional, professional and cost was reasonable Trvh was informative and friendly We've used them in our previous home for repairs and on our new home for yearly cleaning Highly recommend them read more

Caleb completed a thorough, efficient and affordable service to all our fireplaces. Also CDR rep helped troubleshoot over text to get fireplace working. read more

Caleb was great. He knows his fireplaces for sure. Very thorough and super knowledgeable! I am keeping their phone number and putting it in my book that I got from the builder when we bought our house. It's good to have someone you trust regarding a propane fireplace! read more

CDR Fireplaces - Romo and Tootsie Love that fireplace now that it works right! Thank you, Caleb at CDR. - Fireplace Services Near Me - Alvarado, Texas

Have used CDR fireplaces for repair and regular annual inspection. Very nice, respectful tech. On time and careful with surroundings. Would highly recommend them. Joyce T read more

Great customer service, technician arrived on time and fixed my issues promptly. He cleaned and serviced my unit and answered any questions I had. I'm very happy with the service and would highly recommend CDR Fireplaces. read more

We have used in the past & always had great service & great service tech. Their pricing was a fair price that was worth it read more

CDR Always comes through for us. Skilled technicians do an amazing job of servicing our gas fireplaces ... for the past 10 years. I recommend CDR for all your of your fireplace needs. read more

CDR Fireplaces performed as they advertised and committed to when I set the appointment. Caleb called while he was about 30 minutes away and arrived on time - actually they set the appointment for between 1 and 5 PM and arrived shortly after 1. Caleb was very courteous, went right to work getting our fireplace working and tuned up. He diagnosed the reason it wouldn't start, fixed the issue and cleaned the unit up. It's now working fine. I couldn't be more pleased. Thanks CDR and Caleb. read more

Needed check-up & cleaning on my older fireplace, got appointment easily and great service from the tech who explained gas operation and recommended adjustments. He gave us peace of mind and a very clean fireplace. Great value for the time and effort; I highly recommend this company. read more

I was hosting a party and our fireplace wouldn't start. They were so kind to send someone out same day to fix it. Great service!

Cdr is the company to use! Always great service and easy scheduling. Every technician that has come out for my two fireplaces has been on time, professional and meticulous. read more

From setting the appointment to communication regarding arrival time to the actual repairs EVERYTHING was perfect. Caleb was our technician. He was friendly, extremely knowledgeable and worked effortlessly to get our two fireplaces back in tip top working order. He explained the repairs completed and made maintenance suggestions. I would highly recommend them! read more

Both technicians who came to my house are very polite and did fantastic jobs! They cleaned everything. I seldom ever do reviews but this company is great! read more

Always on time. Best techs for linear fireplaces. Excellent customer service. Would recommend to anyone who has linear fireplaces.

Great customer service and a timely and professional install. Very satisfied with my new gas fireplace!

My technician was prompt, courteous, and friendly. He was extremely thorough. He checked not only the fireplace but also the wall where I told him I needed to be to light the fireplace. He double-checked everything before leaving and was absolutely wonderful. read more

Excellent, knowledgeable service. Clean, polite, and prompt service. We use them every season to clean and service our two gas fireplaces. Make your appointment early. They get busy! read more

I had an indoor and outdoor fireplace that needed lots of attention. They discovered the burner was insufficient for the indoor unit. We purchased 2 new burners and a set of logs. The team at the shop were most helpful in recommending the best options. The technician that did the install was amazing. Such attention to detail. Took away the old and added the beautiful new. Didn't leave a spec of dirt behind! The whole project was a complete success from start to finish. Would highly recommend! read more

Dependable and thorough. Nice staff as well. The owner is just fantastic and they always respond right away.

I have had repairman out for outdoor fireplace for 11 years. The company that installed could not figure out why it was not working. This company actually fixed the problem very quickly!! Highly recommend read more

.I reached out to CDR because I was interested in changing out the grate in my gas fireplace because the flames are limited to just the center of the unit and I wanted a new unit that had flames that went the full length of the fireplace. When I contacted CDR I explained to Bridgett exactly what I was interested in. I was then told before I could have any work done on the fireplace I would need an inspection which costs$175. I was told that the fee would be applied to any work I would have done and since I knew I would be placing the grate I proceeded with the project. They came yesterday and today I find out that I can't replace the grid that would extend the length of the fire place because of city codes. I'm sharing this information because there were other companies that would have done a free inspection. I truly feel that just as they knew I could not have any work done on the fireplace without an inspection they know the requirements to replace a grate. I spent $175 that I did not need to spend. On a good note the technician Caleb was on time and very knowledgeable. Would I recommend CDR as a first choice unfortunately I would have to say no. read more

Needed my gas fireplace checked out and Melissa of CDR Fireplace Services was recommended by my realtor. She responded quickly, found the problem easily and was very professional! Her service call price was reasonable. I highly recommend her! read more

After going without a working fireplace for over a year and another company telling us we would need to replace the whole unit, Devin with CDR came in and cleaned the whole unit, found the problem and REPAIRED it - not just said it needed to be replaced. Thank you CDR - we are warm and cozy again. read more

Our gas fireplace hadn't worked in a couple years. CDR came out for a service appointment, fully inspected and cleaned the fireplace and got it working without the need for any additional parts or fees. They even took the time to carefully clean a small component that had filled with rust (apparently the main issue) rather than just replacing it. Friendly and professional customer service, highly recommend. read more

Contacted CDR to get the fireplace in my home up and running. Their sales rep, Amber, was able to give me a quote on the services needed just by sending them a few pictures. Then she was able to set me up with an appointment the very next day. Kavan, their technician, arrived on time and literally got our fireplace up and running within 30 minutes. He was very professional and cleaned up after he completed the job. I would highly recommend CDR for any of your fireplace needs. You won't be able to find a better price or service in the area. read more

CDR Fireplaces - After - Fireplace Services Near Me - Alvarado, Texas

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CDR came out and fixed our fireplace. We just bought the house and the previous owner didn't have it setup right and the contacts on the chimney were bad. Kevin did a great job of looking everything over and making sure the logs were setup properly and that everything worked. We ended up paying just the regular fee plus $16 for the switch. The whole experience was pleasant and affordable. read more

CDR Fireplace did a great job in fixing our fireplace. They were very professional and explained everything to us as they did it. No trying to sell us anything we didn't need the charge was exactly what they quoted us in the phone. Melissa was very nice. I highly recommend them to anyone who needs their fireplace serviced. read more

These guys are in high demand, and I see why. Our gas fireplace went out in the middle of winter. They were able to get out and "fix" it quickly (I did have to wait two weeks, but it was fireplace season). As it turns out, it only needed cleaning and minor maintenance. When the same thing happened in our master, we called them again. The technicians both times were on time, professional, and friendly. read more

We have one of the gas fireplaces with the electric switch to turn on/off ... and we could not get it to function properly. I contacted a few service companies and they were all busy as the colder weather had moved in and many people were requiring service. CDR had a slightly higher initial service fee of $145 and couldn't get out quit as soon as some others that were $99. I ended up making two appointments - one with a $99 company who had a "Certified" specialist for my Heatilator fireplace, and the other with CDR a few days later. I figured if the first company fixed it cheaper, I could cancel CDR... The other company came out and the "certified" specialist seemed a little lost from the start. He was making troubleshooting calls back to the office, which could make sense ... except he was supposed to be their expert - hmm. Anyway, an hour and numerous office calls later I was informed I needed to replace my pilot assembly and valve... and that should do the trick. When I asked what kind of protection I had if these fixes were made and it still didn't function correctly I got a blank stare, and then the notice that it still could be something different that was broken so they may need to reassess after the first two fixes.... which were estimated for $710 parts and labor...additional to my original $99. UGH!! With that, I knew I wanted to keep the CDR appointment and get a second opinion and estimate. Melissa showed up - and was very professional and knowledgeable right from the start! Sure enough, the pilot was a malfunction ... so she cleaned it - how smart! :) She then evaluated the rest of the system and made a couple adjustments to the electrical setup and our sensor. Voila! It was all fixed. She also took the time to clean the glass and the components. So amazing, and all within the $145 service fee - saving us from $700 or more in experimental fixes from the other company! Do not bother with anyone else, use CDR! Have a true knowledgeable professional do the job right. If you have to wait a couple extra days and pay a couple extra dollars in service fees, it could save you big time as it did us! Thank you so much Melissa, our fireplace works and looks wonderful for the holidays! read more

Very prompt and professional! Melissa came out and diagnosed our problem and had our fireplace up and running in a very short time. I would highly recommend using them for service or new installations! read more

CDR Fireplaces - Fireplace Services Near Me - Alvarado, Texas

I am so impressed with this company (Owner Melissa & Technician Caleb) and recommend them to anyone needing a fireplace repair! Especially if you have electric! I've worked with them twice! I first hired this company in 2017 to repair our fireplace in our home. Melissa was amazing and fixed it on the first visit! Fast forward to January 2022 and the fireplace was giving me problems again. I called to request an appointment with CDR but they were booked out several weeks. I'm sure due to the labor shortage. Unfortunately I made the decision to call another company (on yelp with 90+ reviews) because I didn't have the patience to wait. Big mistake! Not only did I have to deal with a smarty pants/rude technician, they did not repair my fireplace after 4 visits and they accidentally dropped and broke the glass front! That dragged out for 2 1/2 months! That company doesn't keep any parts on hand, they require the customer to buy them on their own. So after that company replaced my glass I called CDR back and spoke with Melissa to share my situation. She was apologetic about their booked schedule and said she felt pretty confident they can replace parts with the ones she has on hand or can order and get it working again. I got an appointment and Caleb the technician arrived with a pleasant friendly personality (great taste in music!). He repaired and fixed my fireplace! It did require him to replace all the parts in my fireplace, but he never gave up! He kept going until it finally worked! The final part he replaced before it started working was the transformer. He was so resourceful and thought to try a different transformer and drove over to Home Depot to buy another one. He came back, installed it and it worked!!! I know not every situation will turn out like mine, but the fact is they are so professional, responsive, timely and thorough, you won't be disappointed when you hire CDR. Thank you so much for fixing my fireplace! read more

CDR Fireplaces - My electric fireplace that CDR repaired! - Fireplace Services Near Me - Alvarado, Texas

If you have the time to take off work to wait 5 hours, you will be fine. They will give you a wait window like the cable company. I used them last year and was very pleased. I took off a half- day of work today with a window of "1-5." Being that I am a single household income, it is rare that I take off work at all and when I do, I try to accomplish several appts. I waited from 12:30p till 3p without word, so I made the effort to call for an ETA. Charlie informed me it would be around 5p at the end of my window. Well... you'd have thought at some point that an update could have been passed on to me. But Charlie informed me that the ATT window is 8 hrs, as if I was privileged to only have to wait on THEM 4 hrs. The least any small business can do is be somewhat considerate and personal and give a customer updates on arrival times, not just a text stating the window of time scheduled. ATT works on weekends when I am off work thus it's easier to be available. I don't have the luxury to hire someone to wait around for cable or a fireplace tech while I'm at work. To follow up and be fair, .. I did cancel my appointment within the window at 3p as I mentioned, but they did not give any updates on arrival time and I do not recall being told a 30 min heads up would be given, otherwise, I would not have been at home twirling my thumbs. But here nor there, they did a good job last year... just know that you could be waiting around for a bit. I have revised my review to be more constructive instead of defensive for my time lost. A take home from the review... maybe send out a simple text just for updates if possible. As you can read in other reviews, they do a good job when they provide the service, and I would recommend. Maybe next year we'll get to new logs instead of having to service my old logs. read more

CDR fixed my gas fireplace for the price of a service call. They also cleaned the glass so you can clearly see the flames again. My plumber thought it would need a new part, but it was fixed in one trip and these are definitely the folks to call for your annual fireplace maintenance (who knew?)! read more

Very professional and considerate of our home by wearing shoe covers. Arrived within the window of time provided. We had a minor issue with our fireplace and he had it up and running quickly. DeeAnn read more

Melissa came out and was very thorough and efficient in diagnosing what was wrong with our fireplace, and getting it fixed.

I just used CDR fireplaces to repair my gas log fireplace. I was so impressed with every step of the process. Melissa was SO THOROUGH!! She was professional and friendly, arrived on time and got everything repaired in an hour or less. So refreshing to find companies that still has great work ethics. I highly recommended CDR to anyone with fireplace issues. On top of everything the price was extremely fair. read more

I just want to say that this company came highly recommended to me by another fireplace business that had gone out of business. I first called on January 21, 2021 to inquire about receiving a quote for a remodel. I was told that my information would be passed to Amber. Amber called me back within an hour and I explained what we wanted and she asked me to send her pictures of our current fireplace. I did those things and we sent a few more messages back and forth. The next day I messaged her because I still had no details about what brand fireplaces they sell or when I could expect to receive a quote. She then suggested a fireplace, told me to choose which size and send it to her in email and she would get me a quote on a fireplace and for framing. It's been 3 weeks and I've heard nothing. I feel this is very poor customer service on their end. I tried to call the store again and they just always refer me back to Amber. She is the only contact and doesn't communicate well. I would suggest you take your business elsewhere. We went to Dave at Flames Fireplaces and Gas Grills and he took great care of us. read more

Had not used our propane gas fireplace in quite a few years and needed to get it going again. Called the Fort Worth company that sold it to us 17 years ago to see if they had a technician that would come out and look at our unit. They told me that they didn't sell the Heatilator fireplaces any more and did not seem too interested in sending someone to look at it. I researched other companies and came across CDR Fireplaces and boy am I glad I did! I looked at most of their reviews and saw many 5 star reviews so thought I would give them a try. They were very friendly when setting up my appointment and sent an email the day before to remind me. Melissa showed up exactly on time and was extremely professional and courteous. She explained every thing she was doing and why in a way I totally understood. I really didn't need any repairs, just needed a good cleaning and adjusting. Within minutes Melissa had our unit firing like new. She cleaned everything and explained that all I owed was the service charge! She could have easily told me that my fireplace needed expensive repairs and I would have believed her but she treated me the way a company should treat someone. I am thrilled with my choice to use CDR Fireplaces and will continue to use and recommend them. Thanks Melissa! Danny Williams read more