HORRIBLE care for their patients. When a family is working so hard to keep a family member at home…read moredue to the patient's wishes you would anticipate an organization to assist you. Nope, Sutter Care did not listen, the patient attends dialysis Monday, Wednesday, and Friday every week. It was requested that services not be provided on these days due to the fatigue caused to the patient. Either a nurse, aid, OT, or PT would continue to show up on these days. The final straw was the last time the patient was bathed was 4.18.26, family members were not advised. When this was discovered 4.29.26, Sutter Care was immediately contacted. The response was we do not have an aid at this time to provide these services. No calls were ever made to the family to advise them so they could make other arrangements. It took us from 4.29.26 to 5.7.26 to get a new referral to get our father to another provider. 5.7.27 our father has open wounds on the outside of his legs and his buttocks. The person came to the house, documented in the chart that wound dressing was changed, no infection, etc. This clinician did not look at the buttocks wound or change the wound. The next day, 5.8.26 this wound is now bleeding and has a green discharge. In the past, we have communicated with Paula Ketchum, RN, Administrator of the inaccurate chart documentations being made, lack of instructions left for family members when ointments are changed, and nothing has changed. I would highly recommend finding a different provider than Sutter Care at Home.

I was extremely disappointed with Sutter Care at Home. They were horribly disorganized, operated…read moreon a hit or miss basis. (mostly misses) I depended on this agency as there could be no do-overs. Everything they offered was complicated and wrong. There was no follow-up or follow-through. If I had the opportunity to choose another hospice organization, I would. Their hospice chaplain, from the Rocklin/Roseville area was most gracious and caring.

After sitting in on a speaker program with the Operations Manager, Ashley Cryer, I was extremely…read moreimpressed with the level of care her and her team bring to family members and their loved ones. They really do elevate the human spirit as well as dignity, for those that need their services.

This is a place you can count on for constant care and clear communications. They are great at…read morehelping others!

mom and I decided it was time to seek an assisted living arrangement. we toured a couple of…read morefacilities and found courtyard. she has been living there for over a year. I have found this place provides a safe and clean environment for mom and all the residents. I and mom are pleased with how caring everyone is, from laura, to Wendy and Jaime. I am glad to see mom safe and happy. i am glad we found this place.

From the owner: Specializing in: - Assisted Living & Elder Care Services…read more- Adult Day Care Centers - Nursing & Convalescent Homes - Nursing Homes-Intermediate Care Facility - Nursing Homes-Skilled Nursing Facility - Senior Citizens Services & Organizations - Assisted Living Facilities - Retirement Communities - Residential Care Facilities - Physicians & Surgeons

I can't say enough good things about how much they helped us. We first hired a caregiver through…read morethem for a couple of days a week, and they found a woman who managed to get along with our mom's challenges and personality. When our mom had a catastrophic fall and we suddenly needed twice daily hospice-level help 'tomorrow!' they came through and found more perfect caregivers to help us. Each time on every single call the staff was caring and professional and kind (-and they always answer the phone with a real person!). They were exactly what we had hoped for and then some. I'd give them ten stars if I could!

I can't say enough about Help at Home Senior Care. You know that your loved one is taken care of…read morein every way by their great care providers. They are a wonderful company. My Father-in-Law is visited, in his home, twice a week by the request of the VA. This awesome company really cares about matching its clients with like minded caregivers that really care.