It's 3 years later, and I still have only accolades for the team at Northridge Valley. This…read morewonderful place became my dad's forever home, and extended family. The Memory Care team treated him with respect and kindness, giving him the most independence possible. Northridge Valleys staff and admin team values collaboration and relationships with families. We worked together to give Dad everything he needed to live his best life. They never saw him as an Alzheimer's patient, but as a human being whose needs changed as he progressed in his journey. It was obvious that the team loves what they do, which showed in how comfortable our dad was at Northridge Valley. The level of care gave us piece of mind, we knew he was receiving what he needed. I know long-term elder care is not cheap, but the care and love he received was absolutely priceless.

Great experience with this facility. We had to find a place for a relative and chose here…read more The management and staff is outstanding (thank you Matthew and Ben). The facilities clean, and the staff is engaging and caring. There were many options but O am so glad we chose here.

Finding the right care for a loved one is never easy, but Aegis Granada Hills gave our family…read morecomplete peace of mind. For the last 1.5 years--and through the very end of his life--they provided exceptional care and a true community for my uncle. Although he required a high level of physical care due to limited mobility, he had all his mental faculties. His connections with the staff were extraordinary; he had long, meaningful conversations with so many employees, got to know and love them deeply, and they loved him right back. The staff truly became his community. A few highlights and special thanks that mean the world to our family: * **Nutritional Care & Dining:** Before moving to Aegis, my uncle was malnourished. Once there, the meals became a major daily highlight for him. He put on healthy weight and was incredibly happy with the food quality and dining experience. * **Complex Nursing Care:** Yolanda spearheaded his complex nursing needs, and we will forever be grateful to her. She connected deeply with my uncle, genuinely cared for him, and always advocated for his best interests--even when guiding us through the thoughtful transition to hospice. * **Activities & Celebrations:** Sabrina brought so much life and love into his days. She continually customized activities to accommodate his limited mobility and threw him his last birthday party, which was an unforgettable event for our family. * **Logistics & Transportation:** Lorena always bent over backwards to assist with transportation and help with his various everyday needs. * **Compassionate Leadership:** Rhodora leads an incredible team of competent, caring, and compassionate professionals. When my uncle was near the end of his life, the entire team--including the med techs, caregivers, utilities staff, transportation team, and housekeepers--came by to say their heartfelt goodbyes. Their compassionate support extended directly to our entire family during a sensitive time and was second to none. We are so profoundly grateful that Aegis Granada Hills was his home and community for the last chapter of his life.

I want to write this directly to the person who is doing research to find a place for a loved one…read more It's hard, exhausting and overwhelming. The first thing you'll notice when you come to Aegis in Granada Hills is how much nicer it looks than all other assisted living facilities you'll see. It doesn't have an institutional feel at all. You feel as if you've walked into a large living room in somebody's house. If you choose Aegis, after a while you might start to think that what you're paying for is just the nice surroundings (and the good food in the cafeteria). But I want to assure you that the staff is noticing every little like and dislike your loved one holds. They're learning about your person's quirks, personality and habits. They're noticing any and all subtle change in behavior and are making mental notes. It's quiet and respectful and not the least bit smothering. My brothers and I moved our mother across the country, after our father died, to live near us, as she had dementia. In all honesty, she was difficult. She always wanted to be left alone. She didn't want to participate in all the great activities Aegis has to offer. She just liked to sit in the cute café area (across from the cafeteria) with a book. She lived at Aegis for five years before her steep decline. At the beginning of the year, they put her on hospice care. At first, it didn't seem that she needed it, but they knew she did because of bloodwork. Something had changed. Then the weight loss started, following by jaundice. They reported every single change they saw - her eating habits, her isolation, everything. Brittany, in the office, answered any questions I had, as I prepared for the inevitable, and was so calm and helpful. The staff was so good about being there for my mother without hovering (my mother could not stand hovering). Patricia and Irma were so gentle and kind to my mother, even as she would abruptly say, "Leave me alone" or "Go away." They are professionals who have sunny dispositions and didn't take it personally when my mother was at her worst. Near the end, I was visiting more often. I'm sure I brought the gravity of the situation with me and wore it on me like a suit. Lorena, at the front desk, always took the time to ask how I was and offered kind words and empathy. By the last week of my mother's life, I was staying overnight in her room. While I was in constant contact with my husband and brothers, it was a lonely feeling to be there while my mother was dying. One night, Annabelle (one of the night shift staff members) came in. We just chatted about normal things - our husbands, this and that. I'm not sure if she knew how much I needed that at that moment, but it was appreciated more than I can express. It was a moment of levity during a very dark time. One day, I really needed to get home for just a little bit. I was talking with Jennifer, letting her know I would be back soon, and she reminded me to drive safely. It wasn't just a throw-away reminder. She could probably see that dazed look on my face that one gets when a loved-one is about to pass away. That little reminder was important and indicative of how much the staff cares. Yolanda and Mary were with me during the worst of it all. On more than one occasion, after explaining to me what was happening, Yolanda offered hugs before I even knew I needed one (and, boy, did I need one). I watched her, Mary, Sabrina and Laurice show my mother patience and compassion as she lost her ability to do anything (by then, she was frustrated with herself and was taking it out on anyone who was helping). I never once saw anyone lose patience with my mother. They knew exactly what she needed and when. Let me tell you, what I witnessed was a fine-tuned staff swooping in to handle every possible need my mother had. If you or your loved one has the means to afford Aegis, I'm here to tell you that it's not just the nice common areas, apartments and good food you're paying for. As for payments, the one downside of Aegis is the point system (care points). It can be confusing. When you figure out the formula, write it down! I wrote the equation out on the inside of a folder where I kept hard copies of the statements. That way, when you receive updated care points, you can easily figure out the cost change. Andrea, in billing, will explain it all to you. She's fantastic. It's a very hard decision to move a loved one into assisted living. It's equally difficult to find the right place. I can say with 100 percent certainty that my brothers and I made the right decision for our mother.

The Village of Northridge is a beautiful community and amazing new team that generally cares about…read morethe residence. The new executive director is stellar and Helen sets the bar. Thank you Lexi and Patrick

I thoroughly enjoyed my tour of the Village. It was clean, well kept and smelled good too. The…read morestaff obviously liked working there, were friendly and many had been there for 10 years. The food in the dining room was restaurant quality and the resident who joined me for lunch was the perfect Ambassador. I saw so many residents in different activities and all seemed to be enjoying themselves. A+!

My grandmother was under heavenly asisted care up to about 3 weeks ago for her last days. I was…read morevery satisfied with the way they cared for her and made it incredibly easy on my family. She had her own room tv with her own ac unit and a hepa air filtration system. Very clean environment. It was as if she was in her own home Unfortunately, due to Covid, we all couldn't visit her. Since she was on hospice, they allowed my mom to be by her side during the time of her passing. They made it really easy for my family and would recommend to anyone ! Even after 3 weeks they accommodated us with everything and was very friendly Thank you heavenly assisted living for making my grandmothers last memories special.

I was impressed from the initial call I made to Heavenly when searching for a place for my…read moremother-in-law. Fortunately, I had experience with assisted living through my parents in Orange County. I knew what to ask about, what to look out for and, most importantly, how the staff operates on a day to day basis. I couldn't have been more satisfied with both what I heard, saw and how my mother-in-law was treated. A first time for my wife's family so it was not going to be easy. Steve took care of so many things, worked seamlessly to attend to every large and small detail. Flexible, listens and remembers every bit of your concerns. Excellent communication day or night. Just before Covid regulations took hold I was able to see the home. The facilities at Heavenly was better than photos show. Super clean, crisp and well laid out. If you ever see a typical assisted living place, you will plainly notice how well Heavenly is set up. Plenty of space, large rooms, great light and ventilation. The place and personnel is a place for a person to recover and thrive. Do I recommend, absolutely. If your task is to call places and figure out a solution for your elderly parent, call Heavenly and ask all your questions - be direct and you'll get honest direct answers to help you navigate through this process.

Superb care for loved ones in the final stages of life. If they have an opening for your loved one,…read morego for it! My sister and I toured so many places that were disappointing before finding Balboa Cottages.

I found Clarendon Senior Living last August and it was a life changing gift for my mom and for us…read more(her children). She is so calm, happy & well cared for by the entire staff at the Gaviota house, it has really brought us peace of mind.

The Gardens of Northridge is a great assisted living Since my aunt moved there, she has…read moreabsolutely thrived. She's more social, more engaged, and genuinely happy. She's made many friends and feels part of a real community, which means everything to me. There is always something going , plenty of activities, social events, and opportunities for residents to stay active and connected. This is not just an assisted living facility,it's an incredible community where residents are encouraged to live fully and joyfully. I'm so grateful knowing my aunt is now here. Highly recommend The Gardens of Northridge to anyone looking for assisted living.

The Gardens at Northridge is a wonderful place, and we will be forever in its debt. We…read morebrought our 97-year-old mother here after she broke a hip for the third time. From the moment she arrived, the care was superb. The large and well-trained staff treated her as if she were a member of their family. From the administrators through the medication specialists through the wound nurses through the nursing assistants, the Northridge team was warm, totally professional and extremely patient. Pain management was excellent, and the nursing assistants were always available to ensure our mother's comfort. The physical therapy and occupational therapy is outstanding, and again, very patient. They tailored their routines to our mother's capabilities and always exhibited the utmost warmth and care. My brother and I were overprotective of our mother, and we could leave at the end of the day knowing she was in a caring and completely safe environment. I cannot recommend the Gardens highly enough.

If I could give this place negative stars, I would. I believe they accepted my father into their…read morecare without fully understanding or reviewing his medical background, including his hallucination episodes. When my father arrived, he was understandably confused and disoriented after being hospitalized for two months. On his very first day, a caregiver appeared visibly upset that he was frequently calling for assistance. I overheard staff discussing taking away his help button, which was extremely concerning. While I understand that his behavior may have been challenging due to his confusion, I expected trained professionals who are equipped to handle situations like this. The next morning, less than 24 hours after his arrival, I received a text around 10:30 a.m. from Vic, the owner, stating that my father did not meet their safety requirements and would need to be transferred. This was followed by another message saying he was contacting other facilities. I was shocked by how quickly this decision was made and that I was not included in any discussion or decision-making regarding my father's care. A few hours later, I was informed that a van would arrive at 3:30 p.m. to transfer him to another facility, though I was not told where. When I followed up around 3:30, I was told my father was still at Care Island and had not been moved as originally stated. About an hour later, I was notified that he would instead be transferred at 8:00 p.m. to a facility much farther away. I was extremely disappointed by the lack of communication, transparency, and coordination--especially after being told my father could no longer stay. This experience added unnecessary stress during an already very difficult time for my family.

Since I have arrived care island from other independent living, I enjoy every moment of being here…read more Neighborhood, facility by itself and of course admin and caregivers taking care of us everything is nice. I have never felt so privileged before,cause these guys take care of almost everything.and even my id I lost long before they helped me to obtain it. Thank you so much. Steven Winslow

I moved my relative to Golden Years from a different facility a few months ago and wow what a huge…read moredifference! I am very happy with them. The personnel are so caring and amazing. They feel like extended family. They are also very easy to communicate with and responsive. I wish I had found Golden Years sooner.

I have worked with some patients at this facility and it is great! Very spacious & cleanread more