This place is the worse the manager tells me to do it in the app. Then another day we can't help…read moreyou without an appointment. Then she said well wait a while. Not let's see what we can do. Poor service . Been a customer for 20 years! Been treated like garbage

This branch is HORRIBLE! Only 1 teller working every time I've been here and usually the teller…read morerefers me to the manager that spends more time gabbing away than actually handling business. After 25 minutes of waiting for a simple signature, I left. Ridiculous.

Their online banking is 50 years behind. I am not going to tell you about how when I got a new atm…read morecard and never got the atm number and must have been lost. I went to the bank and they told me they could not help me, I needed to go home and dig through the trash. Other banks you can get a new atm number to enter and set it yourself or the bank helps you. Wilson bank didn't know how and Told me to dig through the trash. Today I was going to sign in to my acct , password and name are correct. It pops up dormant!! It does not give you a number to call or contact . Get with it Wilson Bank, get out of the dark ages, spend some money on customer services instead of your stock holder parties

I got a text last night from Wilson Bank about a "fraudulent" charge on my checking account asking…read moreme to confirm if it was valid. I responded within seconds that it was valid and then got another text within minutes that the transaction was denied. I called this morning and was told I'd have to have the merchant process the transaction again...both embarrassing and frustrating! In hopes of a logical explanation, I left an email/chat message asking why it was kicked out. I had to ask a second time, after Amber replied that her system showed this matter was "resolved", the only actual answer was that it was from their automated fraud system. No explanation why they paid no attention to my validating the charge, or why the charge was even flagged in the first place. This isn't the first time they've done this on my account, nor is it the only problem I've had with them. Customer service with some of their employees is really poor, they can't keep up with current technology, and they just make things difficult for their customers. I don't like leaving negative reviews on any business but this poor service at a bank can cause real frustration for others, as it has for me.

Best Bank ever!! All the Customer Service Representatives are great. Special shout out to Anna…read moreRich. She is friendly and very helpful.

I went into the bank today to make a deposit. Jaylah was the teller that helped me. She was very…read morenice and helpful. It is always nice to work with someone that acts like they love their job. Thanks as always when you go to FFB

I would give it zero stars if I could. They took a 36 dollar charge from me for a subscription fee…read more that was pending and will drop off in just a few days as I have canceled it. So you understand they took 36 dollars out of my account for a fee for a transaction that was only PENDING and is going to drop off anyway. And they were as rude as can be when I called to ask it be removed. Also, they have no ATMs anywhere but in their parking lot so it is impossible to get money anywhere else without being hit with big fees. Don't go here there are a lot of better places. I am switching to another bank today.

Save yourself some time and go somewhere else. I have never been to a bank that has such a poor…read moreidea of customer service.

Kellye was amazing! she helped unlock my card and resolve my issues!! she needs a raise fr and…read moreshe's sweet and funny great job Kellye!!!

Went into open a CD, been with the bank for over twenty years…read moreThe first girl told me she couldn't help, so see him. I went to him and he said see this other girl. This girl informed me that everyone was busy so sit and wait. While I was waiting this girl and the first sat and drank their cokes and chitchatted about nothing. Everyone could hear them talking about life. After 15 mins I walked out. I will now find an entirely different bank and close out all my accounts. I am also displeased with their banking online. They are so far behind time compared to US Bank and First Horizon.

This is the first bank in 30 years that declined to open a bank account due to my credit, although…read moreI am a government employee for 3 years. So much for "Metro partnership" and "community". Stay away

Statements come months apart. Our last is September 2025. The branch on Bell Rd in Antioch. The…read morebranch on Old Lebanon Rd in Hermitage is hit or miss.