Well it recently sold to first finanical bank and it has become a nightmare you cant call the bank…read moredirectly and then you drive over there and they still cant answer your questions. The teller used to be nice and friendly now she acts as tho im bothering her. Plus even with my account number she could only answer me about my atm transactions. This is highly unacceptable for a bank ive been with for over 5 years. The answering service is horrible to after pushing 5 buttons this lady named Brooke who was a straight b-/ch couldn't help me either this is so so sad to take such a friendly and good bank to just an impersonal and starched shirt bland uncomfortable bank. Its frustrating and rude. And the drive thru cant even see who you are dealing with anymore. I find this to be very suspicious bc it takes them longer to make a deposit than before. Hummm what tales so long. Im done. Roger Davis.

I always experience a friendly smile and professional but personalized service at Cedarstone Bank…read more They're also great to work with in re-financing other bank's high interest loans and gave me hope for getting out of debt from an old student loan that I thought would never go away. What more can you ask for of your financial institution?

This place is the worse the manager tells me to do it in the app. Then another day we can't help…read moreyou without an appointment. Then she said well wait a while. Not let's see what we can do. Poor service . Been a customer for 20 years! Been treated like garbage

This branch is HORRIBLE! Only 1 teller working every time I've been here and usually the teller…read morerefers me to the manager that spends more time gabbing away than actually handling business. After 25 minutes of waiting for a simple signature, I left. Ridiculous.

Their online banking is 50 years behind. I am not going to tell you about how when I got a new atm…read morecard and never got the atm number and must have been lost. I went to the bank and they told me they could not help me, I needed to go home and dig through the trash. Other banks you can get a new atm number to enter and set it yourself or the bank helps you. Wilson bank didn't know how and Told me to dig through the trash. Today I was going to sign in to my acct , password and name are correct. It pops up dormant!! It does not give you a number to call or contact . Get with it Wilson Bank, get out of the dark ages, spend some money on customer services instead of your stock holder parties

I got a text last night from Wilson Bank about a "fraudulent" charge on my checking account asking…read moreme to confirm if it was valid. I responded within seconds that it was valid and then got another text within minutes that the transaction was denied. I called this morning and was told I'd have to have the merchant process the transaction again...both embarrassing and frustrating! In hopes of a logical explanation, I left an email/chat message asking why it was kicked out. I had to ask a second time, after Amber replied that her system showed this matter was "resolved", the only actual answer was that it was from their automated fraud system. No explanation why they paid no attention to my validating the charge, or why the charge was even flagged in the first place. This isn't the first time they've done this on my account, nor is it the only problem I've had with them. Customer service with some of their employees is really poor, they can't keep up with current technology, and they just make things difficult for their customers. I don't like leaving negative reviews on any business but this poor service at a bank can cause real frustration for others, as it has for me.

Best Bank ever!! All the Customer Service Representatives are great. Special shout out to Anna…read moreRich. She is friendly and very helpful.

I went into the bank today to make a deposit. Jaylah was the teller that helped me. She was very…read morenice and helpful. It is always nice to work with someone that acts like they love their job. Thanks as always when you go to FFB

I had a random $795 removed from my savings account nearly a week ago, since then the regions store…read moreat 715 W Main Street, Lebanon TN has been 0 help. My account has been locked, and new savings / checkings accounts have been made. I've been to the bank in person 3 times, and have called them more times than I can count on both hands. When I first visited I was told it would take 2-4 hours to get my account reopened. We're going on day 5 of my account being locked, and I'm being told my ticket hasn't been looked at yet. And that there isn't a phone # for me to call to speak with the people that supposedly look at these tickets. Now when I call the 1-800-regions phone # they have told me that the branch has the power to unlock accounts so they aren't sure what the hold up is. Definitely wouldn't recommend regions to anyone after this experience.

I would give it zero stars if I could. They took a 36 dollar charge from me for a subscription fee…read more that was pending and will drop off in just a few days as I have canceled it. So you understand they took 36 dollars out of my account for a fee for a transaction that was only PENDING and is going to drop off anyway. And they were as rude as can be when I called to ask it be removed. Also, they have no ATMs anywhere but in their parking lot so it is impossible to get money anywhere else without being hit with big fees. Don't go here there are a lot of better places. I am switching to another bank today.

Kellye was amazing! she helped unlock my card and resolve my issues!! she needs a raise fr and…read moreshe's sweet and funny great job Kellye!!!

Went into open a CD, been with the bank for over twenty years…read moreThe first girl told me she couldn't help, so see him. I went to him and he said see this other girl. This girl informed me that everyone was busy so sit and wait. While I was waiting this girl and the first sat and drank their cokes and chitchatted about nothing. Everyone could hear them talking about life. After 15 mins I walked out. I will now find an entirely different bank and close out all my accounts. I am also displeased with their banking online. They are so far behind time compared to US Bank and First Horizon.

This is the first bank in 30 years that declined to open a bank account due to my credit, although…read moreI am a government employee for 3 years. So much for "Metro partnership" and "community". Stay away

Statements come months apart. Our last is September 2025. The branch on Bell Rd in Antioch. The…read morebranch on Old Lebanon Rd in Hermitage is hit or miss.

This is the absolute worst banking experience I have ever had. I'm willing to overlook mistakes a…read morefew times and understand someone having a bad day every now and then. I have them myself. But the customer service at this location is dismal, to the point that when I called in, the person I got on the phone was sarcastic and rude and hung up on me. I was in between meetings at work and had a small window to call and talk with them about my car loan. When I emailed about it later, the behavior was defended. I went as far as talking with the bank president and she was totally incompetent and unable to communicate in a professional manner. I quickly realized where it originated and realized that it was acceptable behavior. Excuses and retaliation is what I experienced afterwards. They had someone sneak into my driveway and take my car in the middle of the night with no warning, courtesy phone call - anything. Which I read that most companies will do and most don't even consider repossessing your car until it's 90 days in arears. Clearly they wanted me to suffer. If you ever get on their bad side, watch out. I got my car back the same day. It was during the holidays and I was approx 45 days late. I'm a professional who works very hard, always have and make a good living. When I tried communicating with them, they would not return my calls or emails so they clearly wanted to come and get my car and avoid talking. Again, I've never seen anything quite like it. Mean spirited people! I wouldn't take the time to write this review, if I didn't care about others. You can read the other reviews. They're pretty consistent.

Not a community type bank you would expect for a small bank. It seems they find every small detail…read moreto hold onto your money and add on small fees to nearly every transaction. If you are looking for a solid bank you can trust to help you with your money and provide you solid customer service, I would suggest you go elsewhere. $2.00 fee for the computer to withdraw your money out of your savings for overdraft protection. $4.00 fee if your bank account goes under $100.00 $$ Of course the usual overdraft fee (I am not sure how much it is...but I bet it is more than most area banks on average). Depositing a personal check is a 4 day hold no matter if you have been with the bank for over 15 years or 1 day in good standings.-- this should be against the law. Hours are not consistent across each location so you cannot predict when they will be open. They seem to change on a yearly or monthly basis. They also have very small coverage in the area so unless you live in a very small rural area in the eastern part of Nashville, you may want to find another location. The Old Hickory branch (the oldest) is the worst. They are condescending, rude, and unprofessional. They may think it is funny when a customer is upset about these fees, but when they continue to lose money and customers as a whole and the bank goes belly up, they will not be laughing when they are looking for another job. Time to look for a new Credit Union that can provide me with better service and cost less as they use my standing money in checking and savings on a daily basis.