Comfortable room. Good size with nice large bed, good pillows and blankets. Bathrobes provided…read morewhich is a nice touch. Two comfortable chairs in the room and balcony looking into park across the street. We arrived late and they had turned on the heater so room was cosy. Bathroom a bit weird - large deep spa pool - but shower is over it so have to be agile to climb up into and out of it.

Great experience. This hotel/motel provided an excellent center point for our North Island…read moreadventures. Centrally located Easy to find Super friendly staff willing to answer any and all questions. Exceptional room quality with endless hot water ( thank you hot springs ). The bed was magnificently cozy. Parking was a non-issue and close to the room (free too). What else to say .... STAY HERE !!!

This is a hard to review becasue I had both the best and the worst of times here. Checked in late…read moreinto room ONE, which had been getting the PM sun all day the shades were fully up. It was like 95 degrees when I got to the room. I turned on the AC closed the blinds went to dinner came back and it was maybe 85. Too hot to sleep they brought a fan with a cooling unit. DID NOT SLEEP. Tried the internet since too hot to sleep and ZERO. They called the company reset it and it barely worked and hardly did the entire time except in the common areas. The good news was the weather changed and I loved my second day, enjoyed the pool and had the best dinner of the trip with the degustaiton menu in their little restaurant. I walked up the street to use the internet at the Craft Bar. It wasn't cheap and I owe a lot of the problems to my room, on the sunny side and with the AC in the adjoing room.

Location: This town is pretty small so location wasn't an issue. It's within walking distance to a…read morelot of restaurants. Grocery store a bit further if you don't have car. It was about a 15 minute walk. Tours do pick up from the front entrance. Rooms: Ours was on the 2nd floor but luckily they brought our luggage up for us as the rooms weren't ready when we arrived. The two bedroom we had was okay, nothing special. There was a strange smell in the bathroom- like sulphur, which reminded me of Iceland. It was unpleasant. There is a small "kitchen" area but the counter and sink were pretty high. Service: I am giving this hotel 5 stars mainly because of the service, which is something I rarely do. Everyone at the front was extremely helpful and nice. They were also very hard-working as they seemed to cover the front checkin checkout, luggage service, as well as the restaurant. We called down with questions and by the time we came downstairs, they had printed out a map for us. I accidentally left my laptop in the room and after I emailed them, they shipped it out to my next destination. The hotel I was going to didn't even respond to me until days later.

Booked here based on locals (Kiwis in the area) recommendations…read more The good: it looks and feels like an American hotel. Comfortable beds, centrally located with heaps of restaurants all within walking distance, a gym, and checkout is 11am, whereas most places checkout is 10am. Beautiful lobby, friendly staff, clean rooms. The cost is fair for similar 4-star hotels nearby. Parking is free. The bad: this place smells horrendous! It reminds us of sewage. The pool looks pretty, but does not look clean. Especially the many hot tubs. We spotted several cockroaches (and they were bigger than what we are used to seeing back home) in the back hallway near the pool. We saw mold in the bathroom in our room too. For the location, comfortable beds, and feeling like "home away from home" I'd book here again!

Looked like a high end establishment, but our room was dated and dirty. The bar service (staffed…read moreafter 3:30pm) was abysmal. There were dishes that sat on a table for the few hours we were there and glasses etc from other patrons were not picked up nor were tables cleaned. We ordered a pizza and specialty bread and it was brought to our table with no plates, cutlery, or napkins. Very disappointing for the price.

Perfectly situated on a prominent point on Lake Rotorua with fantastic views of the lake. We were…read morelocated in a cozy one bedroom cottage, a very large suite. Complete with kitchen, washer/dryer and two tvs. This was totally unexpected as we arrived after dark and were not sure what Peppers would be like. It turns out to be a nice lodge house with a few cottages along the lake bank. Beautiful views, lots & lots of flies. Beware, although they are not the biting kind of flies, they seem to swarm around light. Keep your doors closed they will quickly enter. The cottage itself was equipped with a very comfortable king bed and huge bathroom. Great shower set up and a nice hot tub on the deck which you can fill with wonderfully warm water much like a huge bath tub. My only complaint is that the tub deck area was not clean. The tub was full of bugs and the window screen needed to be cleaned. We had an incredible nights sleep due to the comfy bed and great black out curtains that put us in a deep trance for the night. We woke up each morning to an incredible breakfast. Well done Peppers. This is at the main lodge although you can also order room service. I had the egg Benedict which was floated on top of a delicious potato instead of an English muffin. Loved it along with all the fresh fruit, juices and cereals. My hubby had the three egg omelet with lamb sausage and a couple of veggies--made to order. There were other choices as well. This was included in our stay and excellent. Loved this special place. A bit spendy for the cottage but oh well we had a great time. Off to Wellington

Beautiful and very peaceful. Can't wait to come back. Best view in Rotorua. Wished we had few more…read morenights to relax there.

This hotel is beautiful! Their staff is very attentive and friendly. Star is wonderful! She…read morealways proactively checked on us and helped us when needed. I highly recommend this hotel not only for its beauty and comfort but for exceptional service from Star.

A stylish & hip luxury lodge located next to the lake just a short distance from Rotorua. We…read morestayed there for 3 nights while touring around a warm and sunny New Zealand. The first thing I noticed was the A/C-even though we have been staying in expensive places, this is the first with in-room A/C-hallelujah! They are located at the bottom of a steep and narrow driveway in the middle of lush gardens and jaw-dropping scenery. Another thing you can't help but notice is their affinity for the color black-it is called the black Swan after all-the building itself is painted black, even the walls inside the pool are black making for a most unusual experience, and of course their are numerous real black swans in the lake nearby to feed (desk provides some bread). We were situated in room 5 (the have 8 in total) with a killer view of the lake. The room is very high style with deep black carpet, white king bed and sleek modern bath. There's even a little black and white checked teddy bear that gets tucked into the bed with the turn-down service. The shower has both a big rain shower head as well as the hand-held wand and plenty of water pressure. There is a small restaurant upstairs that serves breakfast (you select from a menu, same choices daily) as well as evening although we only sampled the breakfast which was freshly prepared and good. The pool was solar heated so quite warm and they also have two whirlpool spas in a separate small building above the pool. In short this place is a quiet luxury oasis. Quite expensive but a nice treat. Highly recommended.

Very clean and comfortable lodging. Four of us stayed in unit #1 and there was plenty of room…read more Staff was kind and welcoming. We enjoyed the hot tub and pool. Good value, would go back.

I thought I reviewed this earlier but it was only a comment so I will post again. We are here now…read moreand these people couldn't be any nicer! Rooms are clean and provide everything you would want. I understand why it is rated #1 on trip advisor. Real coffee, a carafe of cream, cookies, spas, bikes, a pool, plenty of suggestions, coupons for attractions, and friendly people. We searched and searched and this exceeded our expectations. Highly recommend this place. Check out my photo of the heated pool too!

The rooms smell like rotten eggs. Got worse the longer we stayed there. Opening the window helps a…read morelot! The service was great and it was overall an okay experience.

I wasn't too impressed at this hotel. The rooms are dark without much lighting available and seem…read moreoutdated. There are hardly any convenient outlets, which makes it hard to plug a bulk travel adapter into because the outlets are along the edge of the floor. I mean, but it's still a decent place to stay in for a night. The indoor pool is beautiful. I didn't get a chance to swim in it, but it looks so serene and calm. I don't really remember much from this hotel, besides the lobby being dark. The hotel is conveniently located next to PAK'nSave (maybe 5 minute walk), so if you're hungry or looking for snacks for your trip, definitely stop by the grocery store on your first night.

Knock down the building and rebuild a brand new hotel. The place is disgusting from top to bottom…read moreand should be condemned. The room is musty and smelly. The carpet and curtains are filthy. There are filthy chandeliers hanging over our bed with cobwebs in them. No screens on the windows. Old furniture. I've been coughing and spitting up phlegm since I entered the room and my husband's allergies are on full force. We booked this through Goway travel who specializes in New Zealand and cannot express our disappointment and upset enough as this is our once in a lifetime vacation to New Zealand. Don't waste your money. Really horrific. Not a boutique hotel at all - it's an antique hotel that should be thrown out.

This is a super cute hotel in downtown Rotaruo, very close to shops/restaurants/activities in the…read morearea. The staff is incredibly kind and helpful. The building itself is older (built about 120 years ago), but they seem to be keeping the building itself in great consolation. They also have great wraparound porches on both floors that provide nice space for relaxing at your room. Oveee red all highly recommend. The restaurant is very good as well.

I thoroughly enjoyed this super cute hostel. Bastin gave me a warm welcome, showed me around the…read moreplace and spent a long time answering all of my questions and recommending things to do. Initially, I had only planned to spend one night in Rotorua. After speaking with Bastin about the activities and places he recommended, I changed my plans, cancelled my reservation at Hot Water Beach and spent two nights here. I paid for sharing a room with two bunks, four beds. I was surprised that I had the room to myself for both nights. I thoroughly enjoyed the beautiful cat, Blakely, who always enjoyed being petted. Bailey also helped me recommend places based on my interest and amount of money I had to spend on my last day. She even shared some milk for my hot tea with me. This is the only hostel that I stayed at who provided laundry detergent to wash your clothes. You pay to use the washer and dryer and they have powdered laundry detergent available. All of their staff was very helpful and friendly with anything you need. I highly recommend staying here when in Rotorua.

Great hostel in Rotorua!…read more -The owner was helpful and was happy to assist in booking my excursions. -Weekly activities like poker, Wii tournaments, movies (with free popcorn!) are great for camaraderie. -The bathrooms are clean and they even have an individual shower available. -They sell beer/wine and provide free internet and lockers.

We stayed here while exploring Rotorua. Being unfamiliar with the hotels in the area, we opted to…read morestay here. The hotel was familiar like any North American Holiday Inn. Rooms were spartan, but extremely clean. The best parts were that it had geothermal features behind the hotel that you could watch from your room (pictured). There was also a wonderful pool which also allowed you to enjoy some of the geothermal features in the distance. In all, I would gladly stay here again.

We stayed here 1 night in December…read more First, location: the hotel is located a little outside of city centre but right next to thermals. Second, atmosphere: the lobby is large and familiar like an old school Holiday Inn is. We had a thermals facing double queen room on the second floor that overlooked the pool too. Room.was clean with crisp bedding. Third, service: did not try any of the food so can't comment on that. The front desk personnel acknowledged IHG elite program status and explained all the benefits that applied. I mentioned ahead of time that we were celebrating our anniversary on this trip and the staff kindly had a dessert tray delivered to the room. Outstanding gesture! Overall, nice hotel and I would stay again.