I placed an online order on December 18th, kinda late night shopping. I received a phone call on…read moreDecember the 19th, saying 2 items I wanted was out of stock and gave me options . Return or swap for another fragrance. I took the recommended and swapped for another fragrance. I was really impressed with the level of customer service. Today is December 23rd and I have already received my order. And everything was wrapped and packaged so nice , tightly and neatly into the box. Above and beyond customer service. Thank you .. I'm highly satisfied..

I instantly fell in love when I walked in. It smells amazing, the customer service is great, and…read morethe overall layout and vibe is welcoming! I went in for some house/car freshener and instantly fell in love with their other products. I purchased 10 different scents of house and care spray and got some hand sanitizer. Now I have to go back for the foam hand soap, lotion, and more. They have such a huge variety of items at a really good price. Just about all items have a bundle deal. Plus they also have a point system where you can earn points. I definitely look forward to going back soon to purchase more items!

Great place. Guy there was very kind and helpful. Helped me find the perfect fragrance for me.read more

I was in this shop today and the owner was extremely rude to me as customer . He was offended…read morebecause a gentleman walked into his store and he asked my opinion on a good smelling perfume. The owner made the comment to the both of us by saying "why are you asking her ... because I owned this fragrance store for years and I would know better". His attitude was bad from that point on by making comments about our ability to pick out the right type of perfume. I will told him that I would never come back to this location again .. Very bad customer service... And I really like this place but the attitude was not worth me returning

This location just opened officially Saturday, May 25th. The most elegant and beautiful place ever…read more The smell in here is just pure heaven. The employees are super sweet and helpful. Very clean and organized, love the beautiful look inside and the large black doors. Very very fancy looking, they have body oils, car sprays, candles, soaps, fragrances for men and women. Very neat!

An experience with extremely poor customer service and an unexpected souvenir…read more We've always loved visiting the Peabody and the gift shop seemed like the perfect place to browse for a little keepsake while we waited for the famous ducks to arrive. Little did we know, we'd be leaving with a very special (and very broken) souvenir--a ceramic duck, which we've since named Chad after the manager who questioned our honesty. The incident itself was an innocent accident--our young daughter gently bumped into a low table, causing Chad the Duck to take an unfortunate dive. No reckless behavior, no mishandling, just an unfortunate placement of fragile items in a high-traffic area. Instead of a reasonable discussion, we were promptly required to purchase the broken duck and were met with skepticism when we explained what happened. What made matters worse was how dismissively the staff handled the situation. Despite us bringing the broken duck to their attention ourselves, they refused to engage with my wife, avoided eye contact, and simply wrapped Chad up in silence like an awkward mob exchange. To top it off, they even tried to throw away Chad's foot--rendering him about as useless as his namesake--until we insisted on keeping the whole duck (if we were going to pay for him, we were at least taking all of him home). We understand that stores have to account for losses, but making customers pay for accidents caused by poor store layout and handling it with such cold indifference doesn't exactly scream hospitality. That being said, if anyone is in the market for a soon to be repaired ceramic duck with a great backstory, let us know--Chad is looking for a new home. While this experience was disappointing, we still love the hotel and hope future visits bring more relaxing memories...and fewer unexpected purchases. Who knows we might bring Chad back to see where he became a member of our family.

Good souvenir shop in the Peabody Hotel - and more of a souvenir shop of the Peabody than of…read moreMemphis so not filled with things you'll see elsewhere in Memphis. Everything is over-priced as expected but keep in mind you're in the Peabody Hotel and at least 90% of the stock isn't available on Beale Street. Get your rubber duckies and postcards elsewhere, but if you stayed her you probably want the Peabody rubber duck. Lots of t-shirts to choose from, sweatshirts, ornaments, et al. If you've seen the Duck March you should absolutely come in here and look for something. I usually end up with something everytime I'm in Memphis.

The 30 days exchange or return it says on the receipt is 100% a lie and false advertisement and i…read morebought this tried to exchange it after 10 minutes it was unopened brand new still got denied so be careful everyone just an advice

Rude employees that either didn't want to be helpful or are just dumb. I will no longer do business…read morehere

Like the many of their competitors who offer fragrances sections at the mall whether it be…read moreDillard's or Macy's. Essence stands out as it's own fragrance section with it's kiosk located downstairs. Offering customers a nice selection at great discounts. From Your Calvin Klein's Giorgio Armani & many other brand name fragrances fragrances of colognes and perfume. I'm always pleased at the hospitality and friendliness associates show each customer they greet that comes over to browse at their lovely selection & sample the sents displayed atop of the display cases. Associates are very knowledgeable in description when it comes to the fragrances. I was shown many sents from known ones like Nautica to the obsecure like Man Attitude (no longer stocked) & also newly released or stocked ones Like Hunter or Wanted. I will be coming back again next time I shop for a birthday or valentines day present. For a friend or loved one. I forget the rest & shop with the best at Essence. Be sure to check out their fan page on FB and tell a friend. https://www.facebook.com/EssenceFragrances/

Over the past few years I've walked by this fragrance station located in front of Victoria's…read moreSecret near the food court time after time and never purchased anything. On the advice of a friend of mine who had recently made a purchase I swung by to inquire about a particular fragrance. My friend informed me that she made a purchase on a fragrance that is also at other stores in the mall that this "store" would price match in order to get a new customer. When I inquired about the fragrance that I was looking for, I came to find out that the listed price for that item was $30-$40 more than what it is normally sold for at other stores, and that the "limited" sale price was only $10 off of that price. To put it in layman's terms a fragrance that you can buy at a department store for $30-$40, was being sold for nearly $70 but on sale for $60. I asked the sales lady about price matching, in which she replied to me that I could purchase the item and take it up with the manager who was not present at the time of my purchase. I really wanted to get this item so that I can give it as a gift soon after the purchase date. That was my mistake, I should've gotten it somewhere else. Following my purchase, I found the company on the web. I was unable to get a phone number or email to contact the company to talk to the manager about my purchase. I ended up making contact with the company through social media which in turn the manager of the location was given my information to contact me by phone. The manager of the Wolfchase location contacted me soon after. After explaining everything to the manager, the manager told me that that fragrance is not sold locally, which is incorrect. She also went into telling me that they have to make a profit in order to pay for rental and employees. I told the manager that I would fully understood that but that I felt it was practically price gouging. I was in support of the smaller businesses which is why I purchased the product here along with the idea that they would price match. The manager stated that she would contact me on Monday morning (when she would be there) about giving me a credit (at cost) towards a fragrance which I thought was a perfect resolution. I was also informed then that all sales were final and there are no refunds! The manager never called. Now that it has been several weeks since the purchase I know that was just a ploy to get me off the phone and be done with me. So don't worry Essence of Wolfchase I will not be back. Side note: I know purchasing namebrand merchandise at the mall is an expensive, but at the prices they charge you could get a premium package of fragrances at Macy's. You will not drive people off Amazon and to a mall with those prices and customer service! Buyer beware! You will regret it.

Everything here is amazing. Love the. Varieties of the cooking herbs. It always smells awesome.read more

I went to get raspberry leaf. They had soap, honey, lotion, oil, candles & so much more. The staff…read moremembers are nice & super inviting. Id absolutely go again. In the picture included i bought: 1 oz of the following: Red Raspberry Leaf, Rose, Damiana, scullcap 1 reusable bag 2 mugs (wrapped) 1 har of honey A tea bag& tea/herb infuser

This is always a great Sephora to visit. It's located in a shopping center with plenty of other…read morestores (Lush, lululemon, etc). There is always plenty of parking. The employees here are always so welcoming. Last night I probably had at least 4 ask if I needed help during my 20 min visit. I even had my 1st in-store return and the process was so smooth. This location has an amazing selection as well where typically I'm used to my favorite products being out of stock. If you're needing great brands and amazing customer service, I'd highly recommend stopping by this Sephora.

I love going to Sephora more than ordering online even though you have better options online. The…read moreemployees are always very helpful and pleasant. I wish that this location was bigger with more products. The layout is a typical Sephora but a lot smaller. They do have some fragrances for men and women and of course makeup and a few hair and skin products available.

While definitely on the high end of the retail spectrum in Memphis, their sales people offer the…read moresame excellent customer service to everyone. I love their girls' night out celebrations. I always run into friends I haven't seen in a while. I primarily shop during their semi annual sales, though I do go regularly for make-up. I love going in for special occasions to have my makeup done. I always feel beautiful after one of their professional make up artists has worked their magic on me. My annual birthday tradition is to check out their sale shoes and buy a pair of impractical shoes to admire for the upcoming year. I now have a whole closet devoted to my love for impractical shoes.

I was in the Poplar/Perkins area shopping yesterday and decided to stop by Joseph's to finally lay…read moreeyes on this place as I'd heard a few mentions of it being the only store in Memphis that carries authentic designer apparel. It was not busy (Tuesday around noon) at all yet a security guard greeted me outside and opened the door for me. Upon entry, I examined a few home/stationery items on the front table then made my way through the sales floor, from left to right, and did a full circle/figure eight within 5-6 minutes while scoping the scene. As a retail manager myself, I pay keen attention to details, service approaches and proactive engagement from sales staff when in an establishment. To say I was appalled wouldn't fully capture the disgust felt when exiting that place. Clearly service with a smile is only rendered to select clientele and the merchandising was overwhelmingly tacky with so much product crammed onto the bland shelving and atop tables, inside casing. I didn't understand the hype previously heard and definitely was unimpressed after encountering the atmosphere for myself. I had money to spend and was frolicking for the day while visiting family in town yet Joseph's missed an opportunity to connect with and secure a new customer for life via inconsiderate and unprofessional staff/discriminatory culture. I have worked for several luxury brands in TX (LV, Ralph Lauren, Neiman Marcus) and fully know what true service and attentiveness look like. The staff I observed were unconcerned with greeting nor serving me as I subsequently read in previous reviews from others. What a shame that this company promotes such behavior and does not value all people who take the time and consideration to visit their store. Never again. Do better.

A holdover from an earlier time. The aisles are cramped. There's a creepy basement (I saw cuz the…read moreloading ramp was open in the middle of the store). And this may or may not have been part of the famous sit-ins that took place across the South. Most likely it was. Other than that, if you're going to the muddy shores of the Mississippi, namely Tomlin Square Park, they've got your generic rain boots here. Or if you're staying at the nearby swanky Madison Hotel, they've got that toothbrush or shaving cream you forgot to pack. So glad this isn't like every other cookie cutter W's on the planet. Vive le difference, W's! P.S- closed Sundays.

Clean establishment they have everything you need and want especially if you just don't feel like…read moregoing to Walmart. Customer service was so nice ask where something was and the worker walk me straight to it. I love it.