This community is a most see. If you're looking for a beautiful, welcoming and clean place to…read morelive. There is a lot in the surrounding area to see and do.

Tommy is a wonderful maintenance person! I can literally ask him in the mist of traveling to the…read moreoffice for help and he'll come in no time! AWESOME SERVICE!!!

The place is organized and quiet, but definitely the office staff is very rude. Miss Liliana did…read morenot have the patience to answer a question I had from the first moment was her speech was with altitude and rude.

maintenance Are so terrible 100% don't recommend to rent here…read more Just move to the first day and the apartment have a lot pain in the floor , on the kitchen a green thing that is disgusting we asked to replace that but they don't do none about it. We as about to replace the dryer cause it's no working properly not even repair or replace. just disappointed with this place.

Be aware , if you go talk personally to them about your upstairs neighbors being loud jumping…read morerunning stomping till 2am .nothing going to happen when u complain . My spouse went to talk and basically Said we have to suck it up . Here as you can see in the photos i guess my upstairs neighbor don't have a trash can and could throw there trash infront of my porch and nothing happens as usual. Management knows about the trash but nothing happens . Everyday new trash gets thrown.

I am current resident at The Edison at Sugarloaf. I have made the leasing office aware of hot water…read moreissue since move in 11/27/24. Claudia has been my point of contact for this issue and has been great at getting maintenance out but unfortunately the maintenance team has only been applying a bandaid to the problem. In addition to Claudia (leasing agent) I have even spoken with Alex (leasing agent) in office once. I believe I've made Laura (property manager) aware of this prior to today in person along with other concerns that have been resolved and still the issue continues. Here is timeline of the ongoing issue. 11/27- move in. Noticed unit has like warm water only. 11/28- reported no hot water to Claudia -Kevin (maintenance) came in and temporarily fixed(Result: raised temp set on water heater by 20-30degrees) 12/1- Reported issue again via phone to Alex in leasing office via phone - Jose came to fix by reset button on water heater locked behind maintenance door. 12/17- Lady upstairs has tub replaced and since then it's been issue consistently with our hot water in unit. (Not sure if this is related but seems like it) 12/19- no hot water (fixed same day by Jose) (maintenance manager) 12/21- no hot water (called it in-fixed again by Jose) 12/23- no hot water called prior to close of office hours (no response) 12/26- @ 11:43a maintenance manager Jose comes and temporarily fixes issue. Water returns 12/45p 12/27- no hot water 2am [called emergency maintenance # and left message @ 2am] I received no call , no reply via text and no follow up by afternoon. I went up to leasing office spoke with team. I waited over an hour for maintenance. They came said something was loose. There was nothing more the maintenance team could do. Only 1 guy knows about water heaters btw 1/2/25- came back in town. hot water out. I have 2 small kids my husband and self. We can't shower. Immediately reached out to emergency maintenance line - they never respond. I have to wait for someone to get in tomorrow. I have come to terms with fact I've made horrible mistake signing this lease. I'm very unhappy. Not to add they did NOT create enough parking. If you aren't home regular time there is no parking. If someone has a get together there is no parking. I pay $1700 plus to stay here rarely have parking and rarely have hot water to wash my families SSA! Would not recommend

Don't live here. It looks so wonderful at first, but you quickly learn that this place is a facade…read more From pests and struggling terribly to get pest control out to the unit, to Jean in maintenance who breaks things he is supposed to be fixing, having nasty A/C fluid explode everywhere in our bedroom dirtying and staining our walls, carpet and personal belongings (and of course they never did anything about it), bird feces all over the breezeways, a leasing team that does not care about its tenants in the slightest. The only communication I have received from this office was when I first moved in and now that we have given our NTV. That's the only times they wanna talk to you is when they want your MONEY! This place sucks. Run away as fast as you can.

The area is okay not really much to do out here the people are okay I wish there were more…read moreactivities in the neighborhood but overall it's not horrible.

"Beautiful community, conveniently located near great shopping, restaurants, and entertainment. I…read morelove that it's close to Alexander Park and Scenic Highway. I also loved working with Kierra! She is incredibly kind, patient, and knowledgeable. She took the time to walk me through every detail, answered all my questions, and made the entire process feel easy and stress-free. Her positive attitude and genuine care for people truly stand out--she's not just helpful, she's a joy to work with."

This place is terrible. They have no where for kids to play and they expect for them to stay in the…read morehouse all day, if you have kids don't move here!!! This place is very expensive but the quality is very cheap, the front lobby roof collapse and it took them months to fix it, you can stick a piece of tape on the wall and the paint will chip off. The residents are very respectful and looking to make new friends. The whitby workers are very quick to evict you or press charges. Move here if you want but i don't recommend!!!!

Once I saw all the good reviews of this place, I decided to move from Florida with my two kids. On…read moreSaturday we moved in, paid what we had to pay and the apartment was not 100% ready, it did not have our washer or dryer (mind you we have had this apartment booked since April). To make a long story short everyday something else went wrong, by yesterday we had a leak in our plumbing area where they had supposedly came earlier to fix them. by yesterday night time we heard an explosion, and the apartment started to flood with water and we had to call 911 and turns out it was one of the pipes they had "fixed". Now our living conditions are bad, we have 3 big fans in our way, wet carpet, and it smells moldy and gross. And the manager gave us excuses on why they cant move us to a different unit. But Beatrice was nice and welcoming through the whole process.

I just want to keep it brief.... lol because no compliment changes anything in this place! No…read morematter how many times they attempt to apologize! How can a place that costs more than anyone go through the winter and if problems arise with the pool just leave it until when summer gets here not be opening the pool?? The pool is always a problem and rarely is it open during summer. We are already approaching July and still the pool is closed??? They don't even communicate with us explanation as to why they don't have it opened!! The pool is closed more weeks than the weeks it's open! If you want to enjoy poolside relaxing weekends or when you've worked all day... FIND SOMEWHERE ELSE!! Parc980 is a joke!

I lived at Windsor Sugarloaf for over 2 years and I'm happy to share my experience…read more Staff - the management team (previous and current) are professionals and seem to genuinely care about the residents. Parking - parking is generally not an issue but if you park between the building and the massive construction your car will be covered with soot every day. Parking lots were repainted last year and is billed monthly (see fees). Walking - this was one of the main selling points for me. The circular track that surrounded the green space has been destroyed so that an eye center can be built. Now the sidewalk ends in front of our property and creates issues with no sidewalk. Value - just like many places, the rent here is close to $1800 for a small 650 sq ft apartment. My rent was $500 less when I moved in and was raised every renewal. Fees - do not rent here without obtaining a fee sheet. You pay a monthly fee to park, to access amenities, for common area upkeep and common area utilities and also for trash pickup. These fees are mandatory and in addition to rent. Privacy - the layout provides a sense of privacy if you have the right u it on the right floor. Entry level (first floor) is best b/c you're on a slab, no stairs and your deck is raised. Find a unit with a 1 as the 2nd number. Safety - I felt safe living at Windsor Sugarloaf. The people are friendly and many have dogs. I never had a bad interaction with anyone in over 2 years. I had several packages disappear but believe that was likely a wrong address issue. Common areas - these are mostly underutilized from what I saw. The pool and gym are immaculate and maintained. The pet area had a complete makeover and is great for socializing dogs. Not so great - Be prepared for all manner of inspections. I had no idea there would be so many people coming into my apartment on a consistent basis. 3 fire inspections in less than a year, air filter change, light bulb changes, fridge filter change, smoke alarm inspections, dryer inspections etc.... I had people come into my apartment whether I was home or not at least every other month. This may be a concern for people living alone, with pets or if you're used to privacy. I recommend Windsor Sugarloaf as a family friendly rental option. The construction is an eyesore and the loss of the beautiful green space between the complex and the street is unfortunate and may be a factor for some people. There is an abandoned (yes, abandoned) building next door that used to house seniors with memory issues. No idea what will happen there but pay attention because that building connects to the complex via the back gate and walkway.

My experience dealing with Windsor-Sugarloaf has been good. I am pleased with the customer service…read moreI've received. Tia doesn't miss a beat either. She's professional, friendly and prompt. Thanks to the entire Windsor-Sugarloaf team for your efforts - they've been greatly appreciated!

I checked on booking a room and was told 250.00 dollars a week plus 50.00 dollars deposit, I asked…read morewhy the sign outside had $179.00 weekly and was told it was wrong that the price was $189.00 weekly, well, she had just told me $250.00 weekly, so, again I questioned the price. At this point she said it was because of tax on the room, well tax is only 6% so that didn't make sense. anyway she said if I stayed over 90 days the room would be $189.00 weekly,well, what happened to the tax? It sounds kind of shady!! I asked what was furnished, she said no towels or tissue paper for bathroom, room cleaned once a week. She said you can buy rolls of toilet tissue for $1.00 a roll.They advertise fully furnished hotel accommadations, I really think this should be brought to the attention of the better business breau.Take your chances!

Stayed here years ago (2012-2013) because for the simple fact that I had no where else to go at…read morethat time. Still to this day worst experience I've ever had. Guy in the room next to me literally committed suicide

Bug infested and management couldn't care less. Took care of the problem myself as my expense. Then…read moreafter two years I am told I have to move for renovations. Cost me a bundle to move but glad I did I am now in The Asher a well maintained much larger unit at less rent. Security cameras everywhere.

Do not move here. I encourage everyone who has a bad experience with this property to report it…read moreeverywhere! We must warn people that the staff, especially Lisa do not care. Please believe the negative reviews and notice how they pick and choose who and how to respond to. This place truly is infested with insects as others have mentioned. I am one of many residents that they chose to not allow to the lease to be renewed because they wanted to renovate the apartments. We honestly put up with the issues in the apartment unit we stayed in for years and was intending to move out eventually, but the way they went about it was wrong towards me and so many other tenants. They overcharged us during move out despite us cleaning the units and any damage we visibly patched showing the effort we made and yet they bluntly lied during move out inspection and when we tried to dispute it they refused to make any changes. It was a shady business practice to jack up rent leading up to the move out and inflating the process during the move out inspection knowing the true reason they did it was to put that money towards the massive renovations they did on the units. I personally know the tenant who moved into our unit and the entire unit was completely renovated. You have been warned and don't be shocked if they end up responding to my review denying and coming up with false accusations to cover up their lies and mistreatment of residents.