I contacted Shelly initially about my current Farmers auto policy because my agent at the time was…read morenot helping me with what I wanted to do. Shelly went above and beyond and even helped me over the phone after hours to figure out what was the best solution for me. I ended up switching to her as my agent and she answered all of my questions about my coverage for my policy. I could not be happier that I called her.

It's been such a pleasure working with Shelly. She goes above ad beyond to service her customers…read more She does her due diligence and more to ensure that I have the best quote for the overall package. I have both my auto and life insurance with her and I would highly recommend her to anyone for their insurance needs. Shelly makes the process easy and seamless. I can count on her literally any day (yes I call her on the weekends when I get confused by my insurance policies)! If you're looking for great customer service and the best price, definitely give Shelly a call.

I'm impressed! Over the years since this office has opened, I've noticed quite an improvement in…read moretheir customer service. Today I was there and had an excellent employee and she was very cheerful and helpful and guided me totherightpersonforassistance. The lady helped me with my DMV papers quickly and efficiently. Thanks for the excellent service everyone .

Been waiting for an hour, going on two when the agents stated that they'd be here within 20…read moreminutes. Keep receiving BS texts and the tow truck seems to still be in route? Horrible service! They need to re-train their towing services department. How embarrassing for their company. Highly recommend utilizing a different, more efficient company.

I'll be honest I was quite skeptical in the beginning, trying to get life insurance for my family…read moreand seeing a yelp account with no reviews yet, but I decided to take a chance and I am very happy that I took that chance. I not only received a quick turnaround time, but I did do some shopping around and I found that I got some of the best options here. Mohammad was super responsive and made me feel very comfortable the entire way throughout the process. I definitely will recommend him to my people and anybody who asks!!

My husband and I just bought our first house and are expecting our first child, so we thought it…read morewould be a good idea to look into life insurance. We wanted to have some peace of mind and extra protection from any accidents that may happen. After speaking with Mickel, we found many options that worked with our budget and preferred coverage. He was very patient, kind, and answered any questions we had about the different policies. He even went into detail about the different policies we can start for our children and what the different benefits are to get them insured at a young age. I was really happy with their speedy responses and flexible availability. I definitely recommend talking to these guys if you have any questions or are thinking about purchasing life insurance.

Ever since I had state farm .. I have never had an issue. They answer my questions and doubts right…read moreaway. Harley and Leslie have great customer service. They try to help as much as they can and when in doubt they always check and have an answer for me. I highly recommend .

Been with Sam Genie for YEARS and never had a bad experience! Everyone in this office is so helpful…read moreand responsive, especially Harley!

My first time coming here. Teresa was so pleasant and very knowledgeable. I had a very good…read moreexperience. I would definitely recommend this place. And especially Teresa because she's so pleasant and very knowledgeable.

I called in and spoke with Owner- Teresa Aguilar to inquire about Medicare services for my parents…read more She mentioned that she would only be there half day due to the holiday week. But that her assistant Kathy would be able to assist me. I stopped by later that afternoon and upon my entry I was not greeted or even acknowledged. I waited in the lobby chair while the assistant was on a personal phone call. Unfortunately, she was the only one there. When I asked her for a quote, she had zero knowledge of the Medicare plan options and open enrollment period cut off. As I continued to ask questions, she kept rolling her eyes at me as if it was my fault that she couldn't help me. Kathy was very rude and dismissive; aside from the ghetto language she used on her personal phone call, I was already feeling uncomfortable with her. I don't think I would ever go back and trust her with crucial information, like my social and banking info. Please be mindful and always accompany your elders to these types of appointments. It is important to always receive good customer service and assure that you are leaving your information with trusted partners.

I wanted to take a few minutes and write this review for Rodger and his crew. They are very good…read morewith what they do. Very knowledgeable and honest. Michael always calls me ahead of time and lets us know if something is due or if we need to take care of something. I've been in business for over ten years know, I have worked with other Insurance companies, but Mr. Martinez's group is by far the best. Their has been times where I couldn't drive to West Covina and Michael would drive to me and I'm in Pasadena. That's what I call a Great Customer Service. Thank you guys.

I have been a member with State Farm for about 8 years i think. And I have been with Roger Martinez…read moreand follow him to his new location because this office is just the best I deal with Jennifer and Michael they definitely go above and beyond to take care of you without making a hassle I have appreciated their help for many years we have been in car accidents we have dealt with other issues and every single time we have been hundred percent satisfied with our service from State Farm and this office located in West Covina. My policy has dropped in price many times on its own due to us being good drivers and whatsoever we have also had renters insurance through them which we basically paid 0 because having multi insurance plans lowered our original auto insurance which was awesome now we have purchased our own house and of course we went through State Farm for our homeowners insurance I feel like they go above and beyond to make sure you have the best plan that fits the needs and wants that you need. And now I am looking into earthquake insurance I feel in life you have to be ready for the unexpected to be able to survive and I want to make sure my home and my family hold up through hard times I'm sure I will get an amazing quote I never question the quotes I get from them if you are looking for an insurance company to take care of you with low rates you must call this office and speak with Jennifer or Michael

Marty was the absolute best. After calling many insurance agencies online I decided to walk into…read morehis office and not only was he able to help me much faster but he was able to get me the lowest rate

Daniel and Marty are amazing !! Extremely helpful !!!…read moreBeen doing business with them for about 10 years now Won't go anywhere else