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Halt Insurance Center

3.0 (4 reviews)
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Car and truck insurance

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1 month ago

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3 months ago

Nancy has always been super helpful and she explains everything very simple in order for us to understand

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2 years ago

They do not help at all leave you on hold for more than 40 minutes and do not give you any results.

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6 years ago

Nancy is so helpful and great at her job! She really takes time to explain any question i ask her!

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Adriana's Insurance Services

Adriana's Insurance Services

3.2
(32 reviews)

I worked with 2 different agents because the first one never returned my call or took the time to…read moreanswer my questions. I figured he was just not the person for me, but the 2nd guy seemed to want to help me... SO I THOUGHT. I asked him to call me the next day, to answer my questions, before I decided to go with them. It was late and he needed to call the company to find something out for me, regarding a discount. He NEVER called me. That was when I decided to take my 4 potential cars to get insured elsewhere. They need better training and better customer service. I definitely will NOT refer to any of the parents who have new drivers. I am a high school student mom, we all give each other referrals. This company will get a BIG NO WAY!! I won't say the men's name, I won't be that mean. Just take your Business elsewhere.

It's just a terrible company…read more They first wanted to charge me 900, I pointed out to them that we had agreed on $ 650. I signed a contract with them. They clearly told me that the date of the next payment is 07/14. Closer to this date I wanted to pay, they tell me that my insurance has been canceled, I will have to pay another $ 250. When asked why the insurance was canceled, they said that you did not pay the next payment on 06/26. When I showed them their words that you yourself indicated the payment date to me, they stopped answering me. Ignored for 10 days or more. I wrote a complaint about them to the California Department of Insurance Fraud. In the pre-trial stage, they did not want to correct their mistake in any way. Never contact this broker!!! They only cheat. I have all the evidence of their dishonest and illegal work!

Jasen Ha Insurance Agency

Jasen Ha Insurance Agency

4.9
(94 reviews)

Jasen and his team have been great from the start. I was fortunate to get connected with him after…read moremoving out to Los Angeles. I knew I wanted to continue with Farmers as I have existing policies out of state and This team has been the perfect match. I was matched up with great coverage at a very reasonable cost and Jasen's team worked diligently to get me the best deal in a reasonable timeline from inquiry to covered. I had a hiccup recently in my policy that resulted in some additional costs from the original policy. I reached out to Jasen and his team to clarify the notice I received of the changes and was quick to hear back from them and had a resolution to the issue within 48 hours. Jasen and his team are very accessible no matter what your preferred method of communication is. Talk, Text, Email, or post they will be there to help meet your insurance needs or answer any questions or concerns.

I implore you not trust the 5-star reviews here. When Jasen Ha was my agent, he would often solicit…read moreme to write him positive reviews via text, email, and more. To be frank, it was the most engaged he was with me during the entire length of his representation as my agent. He was fired from Farmers and I was passed to another agent in 2023. His office operates like a scam. His assistant would answer emails on his behalf, still signed "Jasen Ha" and she was for the most part clueless and unhelpful regarding my car insurance, home insurance, etc. When I did need help due to a collision, Jasen laughed on the phone at me. Do not trust this scammer and con man. Shame on Farmers for allowing him to operate his business as long as he did. P.S. The photo shoots Jasen and his staff have taken to appear "professional" are hilarious and should tell you everything you need to know about how he conducts his business: purely for show and self promotion.

Freeway Insurance

Freeway Insurance

2.9
(50 reviews)

I had an amazing experience with Patty. She found me the best rates! I was putting off switching…read moreout of overpriced insurance company, but I'm so glad I did. Patty made it so quick and easy. I'm definitely recommending freeway to my friends and family! Ask for Patty!

This review is specifically for the Freeway Insurance location in Azusa, CA 91791…read more"I am posting this here to ensure it reaches regional management, as my attempts to resolve this at the local branch have been ignored. I initially had a good experience at this location, but the service quality has declined significantly, and the office now operates with the same lack of accountability found in any poor customer service environment. Following a vehicle accident, I requested a policy cancellation from my agent, Steve. He explicitly promised to handle it and get back to me, but instead, he completely ghosted me. His failure to act in a timely manner resulted in me being charged for weeks for an insurance policy on a vehicle I could no longer use, causing me significant financial strain. I attempted to reach management at this specific location to rectify the situation, but those efforts were fruitless. I was only able to get the issue resolved after being connected to a different agent, Luis Alfonso de Santiago, who handled the task flawlessly and immediately. While I appreciate Luis's professionalism, the lack of accountability from the rest of the team and management in Azusa is unacceptable. I am actively escalating this to higher-ups and will continue to do so until this matter--including the financial impact of Steve's negligence--is fully addressed.

Halt Insurance Center - autoinsurance - Updated June 2026

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