Excellent quality tile and exceptional, responsive customer service. I was initially apprehensive about mail ordering tile, but I would not hesitate to order from them again. read more

Cemento Collection - Belgian bluestone porcelain tile - Building Supplies Near Me - Englewood, New Jersey

WARNING significant color variation in the tiles that this company says is "standard" and to be expected! We ordered a sample of the 2x6 aubergine bejmat zellige tile -- the tile order we received DID NOT come close to the color in pictures on the web or the sample provided. We ended up with purple w/blue undertones instead of a mauve/plum with brown undertone tile. Also, this company has no interest in making sure their customers are happy or would order from them again. PLEASE BE AWARE and consider finding your tile at alternate place of business. read more

Excellent and unique selection of wall and floor tiles. I was looking for something out of ordinary and boy! Do these guys have them . Strongly recommended! read more

Cemento Collection - Displayed tiles - Building Supplies Near Me - Englewood, New Jersey

Ordered tiles they sent a small sample after paying full price + shipping. Emailed them and they said that is what I get for my order and will not answer emails read more

This company is a fraud. Do not order from them. Their customer service is abysmal and downright insulting, and the material is garbage. I ordered almost $3,000 worth of tile from them in the Fall of last year for my new construction house. When the shipment arrived, nearly half of the tiles were cracked. I contacted Cemento, and they sent me replacement tiles. Upon receipt and inspection of the replacement tiles, about half were broken again. Luckily I had enough material to finish the job but none to spare. They were slow to work with and not responsive, so I did not seek any further recourse at the time. Fast forward 2 months, and several pieces of the installed tile are now cracked on my walls!!! I used a very experienced installer who took great care to install not only this tile but marble tile in several other rooms of the house, which is far more delicate than porcelain. The house is not being lived in, as it's in the final stages of construction, so nothing bumped into or came into contact with the tile. When I called Cemento with the issue, it took forever to get in touch with management, as all they were willing to do is offer me replacements. Replacements would do me no good because it's impossible to remove the broken tiles without damaging surrounding tiles. I would have had to take everything down and start over, which is not possible without damaging wallpaper and other bathroom features already installed. Upon connecting with the owner, I was blown away at the way I was treated. He was not willing to offer me anything other than replacement tiles (which rest assured would have arrived broken for a third time), and he accused me of chasing after money when I asked for a refund for the broken tiles only. He claims they broke because of the mortar we used (wrong - it's a suitable kind), then because the walls expanded (what????? walls don't expand and contract enough to crack tile and that's what grout is for), and then because of bad installation. I haven't had issues with any other materials in my house. At the end of the call, he accused me of breaking the tiles on purpose ... who does that!!!! He was disrespectful, demeaning and a downright a**hole. I've never experienced worse customer service in my entire life. DO NOT BUY FROM THESE PEOPLE! read more

I am really not happy with the company and how they handled the issue. They gave me a $2700 quote for a countertop but it's sold before I made decision, so I was told to wait another 3 months which I was ok with. Just needed my patience. I went ahead to get base cabinets for this project (because it went on sale) then when I reached out again to touch base Alan gave me a quote for $4200 which is more than 50% increase. HE DID NOT mention that quote will not be the same and if he did I would not have purchased my base cabinets that I cannot return now. Also, HE did not even apologize for a slight bit for this inconvenience and I certainly feel that it's unprofessional and would not want to do business with. NOT RECOMMENDED!!!!!!!!! read more