My child was the first student when BCI started. When the company was sold in 2017, things went…read moredownhill. I noticed a lot of new faces and constant staff change. This is with management and the therapist. This continues today. When my child's therapist left to pursue an MBA a few years ago, it was a revolving door ever since. They would come late without notification, (sometimes 30 minutes) leave early, not stick to a program, let my child sleep (when I was not in the room) play on their phone, then would just up and quit without notice, it goes on and on. The last 4 therapists just did the two-week certification and they were sent to me. All of them said this was their first job working with kids. I went months without service, and the reason given was "We are having trouble finding people." That is true, what is also true, people do not last long due to the work environment, and senior staff. look at the staff reviews below. In the last two years alone, I have seen inconsistent/reduced days of services provided, and constant change (four managers and four therapists) all of this has had an impact on my child. The recommendation by our advocate is to terminate service from BCI, we have decided to move ahead with another ABA provider. I was holding on to see if things could get better, but they did not. I am sure there are still a few good people there, but I am also sure you will never get them. Don't make the mistake I did, there are many other options. I hope this helps. Working at Behavioral Concepts: 61 Top Reviews | Indeed.com https://www.glassdoor.com/Reviews/Behavioral-Concepts-Massachusetts-Reviews-E1110612.htm

DONT WASTE YOUR TIME WITH THIS COMPANY!! How this company…read moreis still in business is beyond me. They are completely unorganized, there is no communication and they make up excuses for EVERYTHING. Their BCBA's don't have a clue how to do their job and their supervisors blame their BCBA's and directs for all the problems. WORST COMPANY EVER!!!!!!!!!!!!

HBM has inpatient and outpatient programs, both of which are good, but please take negative reviews…read moreof HBM with a grain of salt as most are commenting on the inpatient program only and as people are often sent to inpatient when they don't want to go so it can feel like a loss of freedom, when really it's about taking all responsibilities away so you can focus on yourself. The building facilities are new and clean, the cafeteria could be better but isn't terrible. Everything else aside the staff is great and they really care, as rough as it is to be inpatient and as frustrating as it is to be there day after day I felt like the staff really cared and made an effort. Most times other patients were upset it was due to the necessary rules of the place. The staff are openly supportive of each other, waving to each other or giving each other a supportive hug when they come back to work after being away; that shows a real team who really cares. Whatever might be said about the inpatient experience, their outpatient program is where they really shine; excellent clinicians, a safe and supportive place for group, and an environment that seeks to help and prepare you to return to your life. They have patience beyond the limits of most and their women's trauma program is superb. Group includes process, skills practice, expressive therapy, yoga, support dog visits, as well as a coffee bar, breakfast and lunch provided as well as transportation to HBM and home for any patient who needs it. Having done inpatient and outpatient I felt safe, truly seen, and cared for in my weeks there.

They don't treat any medical conditions. Vomitted for two days without any medical staff asking if…read moreI was alright. Treat you like a criminal

Autism Behavioral Center in Northboro MA is an incredible home and center-based organization, that…read morehelps children and their families learn to work Autism Spectrum Disorders. With its insurance based, ABA (Applied Behavior Analysis), and Board Certified Behavior Analyst guided programming, the rapid progress it's clients make, is nothing short of miraculous. I should know, my own child is a client there. In the six months that my son has been a client of ABC, I have seen an incredible change in his behavior, his speech, and his social skills. I feel like his 1:1 or behavioral technician, was handpicked or selected especially for him. She's friendly, patient, and knows my son better than anyone else. The same goes for the other technicians at ABC. They are kind, friendly, and well-trained. But the best part of all, is their Saturday social groups. Their age appropriate 8:30-4:30 programming, covers everything from morning meeting, arts n' crafts, outings, play based therapies, and social skills training. My son loves going to ABC every Saturday to "see friends" and to have an exciting and fun filled day. Thank you George Torbay (owner). Thank you for changing our lives. We couldn't have done it without you and your incredible staff. - Jill Ricardo (parent)

ABC is filled with great people providing terrific services for children with autism spectrum…read moredisorder. I highly recommend them to anyone looking for the best for their children. They are the best. Thank you ABC. We really appreciate everything you do.

I personally was admitted here on a voluntary circumstance after having a mental colapse from…read moremalnutrition. I will say their food regiment is top notch, I gained 20lbs from being allowed to eat all sorts of good food. My only gripe is that these guys embody the phrase "land of the free, home of the brave". Your free to go here, but good luck not being milked into a prolonged stay. COVID restrictions make family rescuing you very difficult. The human rights officer thankfully was my only saving grace and ironically was the only legally obligatory role at a mental institution (their words, not mine). The whole experience felt like it was crafted to feed into psychosis, at one point 2 "employees" walked together and one came toward the patient area after mentioning a drug's name (basically curated to make patients think they were in a controlled setting) -- the admission for her being 99% not ordinary compared to other patients. The other patients there for adults seemed rather nice despite varying levels of social disorders/disconnect. During my stay I literally felt that I was growing as a person despite the mentally taxing circumstances. The oddest thing was my mental circumstances being such that I could do things that under normal circumstances I physically would never be able to do. If you go in with psychosis, you will definitely go to the extreme of thinking that you are special and then be brought back to earth to behave like a normal person solely to be discharged. If you go in thinking that paranormal activity is a hoax, you will definitely leave believing that paranormal things have happened to you. Overall I actually wish I could go back to confirm things. Their staff (mental health technicians) are all very good in different ways, thus the good rating. Their drawback is the questionable methods used to keep people there for prolonged times (I was literally coerced into taking a new drug as a condition of discharge --the drug proceeded to make me unable to function normally and I had to emotionally breakdown into tears to make myself able to sit down and fill out discharge paperwork, the drug then proceeded to give me blurred vision when I failed to remember to go to the Pharmacy to get meds that would have fought the side effects... I was subsequently brought to another mental health establishment because I was too restless to sleep).

I am writing this to warn other parents, particularly those with children on the Autism Spectrum or…read morewith complex medical needs. I read the reviews for Westborough Behavioral Healthcare (WBHH) before my 9-year-old son was admitted, but I made the mistake of taking them with a grain of salt. Please do not ignore the warnings. My son was admitted to the Special Needs Unit (SNU), a program that claims to be specialized for neurodevelopmental disorders. Our experience was a clinical nightmare: Clinical Dishonesty & Lying: The attending psychiatrist explicitly lied to me, claiming he had consulted with my son's outside prescriber and that she agreed with a high-risk medication change. When I contacted her myself, I discovered she had NEVER agreed and actually had major clinical objections. Furthermore, I was given conflicting information by nursing staff who initially denied meds were given, only for the doctor to later admit the error in writing. Illegal Medication Administration: After I explicitly withdrew consent for a high-risk psychotropic medication (Geodon) based on the outpatient provider's actual advice, the hospital administered it anyway. The attending physician confirmed this error in writing. My son subsequently developed slurred speech and neurological distress. Severed Communication & Denied Access: The facility consistently failed to facilitate contact with my son. I was repeatedly denied 'Goodnight calls' with my 9-year-old, which is a fundamental right. Furthermore, promised callbacks from the clinical team during crises never happened, and the unit phone lines were frequently diverted to full, non-functional voicemail boxes, leaving me with no way to check on my son's safety after a medical error. Medical Neglect: My son has a documented neurogenic bladder protocol from Boston Children's Hospital. Despite having the records, staff repeatedly failed to implement his toileting plan, citing 'communication breakdowns between shifts.' Lack of Services: While the facility's website advertises speech therapy, the unit staff admitted they do not actually have it. For a child with an IEP and communication struggles, this is a critical failure of care. Deprivation of Safety Tools: They withheld my son's prescribed sensory tools (weighted vest/chewy tools) as 'punishment' for behaviors, which is a violation of trauma-informed care and ASD clinical standards. Unsafe Discharge Tactics: When the facility reached its 'clinical ceiling' and admitted they could not maintain safety without a 1:1 sitter, they attempted to force a discharge home while he was still medically unstable rather than facilitating a lateral transfer to a higher level of care. If your child has ASD, PTSD, or any medical complexity, this is not a safe environment. I have filed formal complaints with the MA Department of Mental Health (DMH) and the Department of Public Health (DPH). Parents: Advocate for a transfer to a tertiary medical-psychiatric unit (like Boston Children's or Bradley/Hasbro) instead of accepting a placement here. Do not let them make your child's safety their liability experiment.