Haywood Hospital was the only place I could find a rheumatologist appointment within a few months…read more The doctor was one of the best I've seen and I have seen a great many. She was good natured, smart and professional, extremely thorough and spent plenty of time with me.

I just moved to area looking for PCP...I'm a retired nurse. Signing up I was greeted by the most…read morerude, uncaring, and stupid receptionist in the world. Lied to me about my medical records wasn't good enough, wanted a release that I cared not to provide and failed to inform patient's bill of right... actually she did the opposite and denied my right. I was so mad after going home and the next day I called medical records from my previous PCP and told them to shred that release form and Not to send Heywood any records. Do I really want to receive care at a place that has little or no regards to the people trusted in their care? So still looking for quality healthcare in the area if it is at all a thing.

My mom stays at Western Mass Hospital. She has been there for at least 7 or 8 years. The staff are…read morereally amazing to her and the other residents. They make sure she stays active, by doing activities like bingo and having movies on Sunday. They were even able to take her to the Big E. I am really thankful that there are people out there that can take care of my mom. I know I could not and appreciate those that have the ability and patience. Its a huge relief to me.

This place helped us into my issues cause i was kicked out of a few schools.. Our other schools did…read morenot help with our IEP resusltiing in kicking us out cause we didnt have a proper thing set up with us.. But they helped us cause nobody responded to our email.. I was glad to work with this one lady as she helped us look at what someone did and watched some impotant words and matching what goes here! Because of this suppourt it ALSO helpded me get back on track to find out how to get me back in these schools cause all of the schools hated my IEP and they kicked me out and also wanted me to go to Gardner High School And Lienruburg High School Area since they where better with IEPS but now that i have someone to help i was hoping to get back on track as soon as i can... And our IEP will be set up on the website singed for our IEP card connected to the address of where we live.. But i cannot give that out only on this review! So Thanks for the wondeful time we had! and we will back anytime to keep this up!

I have so many great things to say about Heywood Rehab. Center! It is such a pleasant, professional…read moreand warm environment but, the real reason I wanted to write here is because of one physical therapist in particular. Bill Chapman is the most compassionate, intelligent hard working professional I have ever had the pleasure of meeting. He took amazing care of my son when he was recovering from brain surgery because of a cancerous tumor. He also took care of my husband when he ruptured his Achilles. Now, it was my turn with an arthritic knee. I have learned more about my body and what it is capable of from Bills educational physical therapy sessions. He doesn't just pop you on a machine and watch from afar or give you a quick routine that you could whip through on your own. The exercises, stretches, massages and progressive strengthening doesn't ever go without explanation, education and encouragement. He works tirelessly on your mind, body and spirit! It goes above and beyond what is probably expected and required of him. You always feel like the most important person in the room. I know I am getting much more than the BEST possible therapy. I tell everyone I know to go there and request Bill and no one is ever disappointed. I look forward to my visits and make sure I keep my end up at home with his plan for me. I don't want to do anything to jeopardize my progress that we have BOTH worked so diligently on. I am just as committed as Bill is to my recovery. Thank you Heywood Rehab for knowing a gem when you find it!

I don't mind waiting forever if the WiFi worked. Southern NH has 1/10th of the waiting time and…read moregreat internet while you are waiting. Please atleast get the WiFi working properly.

Ya know I just had to get one more review in before the new year. And wouldn't ya know it? It's…read moreanother medical center. I'm thinking of enrolling my son's name into the Guinness Book of World Records for most accrued injuries and bizarre conditions within a year's time. But, I digress. What is it with medical centers being rated so harshly around here? We encountered the same kind of thing with the Dartmouth in Lebanon; the one with TWO Yelp pages, for some reason. Seems like a few people had some lousy experiences with the staff or something. On this day though, we encountered nothing but professionalism and cordiality. Oh, and also a bit of confusion. See, their internal layout takes some getting used to. First of all, most sections have their own lobbies, apparently. So, you don't necessarily have to check into the first desk you see as you walk in. It solely depends on what section of the building your appoint is in. So, for instance, we needed X-rays. We proceeded directly to Radiology, which has its own check-in desk. I dunno, maybe I haven't spent enough time in hospitals to really notice. But there's usually a proxy desk one checks into before proceeding to the actual appointment. Kind of like what happened in Orthopedics.. Okay. Get this. In order to properly check into Ortho, you don't go directly to their check-in counter. Noooo. Turns out, you actually have to visit the main check-in desk on the third floor. Yes...the very first set of windows you see. This is unlike our first appointment where we headed directly to the section in question. So anyways, you go to the first check-in window to get a set of labels with the patient's name. THEN....you go to Ortho, labels in hand. And TA-DAAAA! You're checked in. We saw the Doc and he seemed very knowledgeable. We liked that they take the path of least resistance in terms of treatment. No invasive procedures unless it's absolutely necessary. Also, X-rays were quick and easy. I was actually surprised! Not sure how long this facility has been open. But they seem newish. At any rate, I just appreciate having a Dartmouth so close to home. And I dunno about any of these other supposedly horrid experiences. But ours was...fine. I only wish the check-in procedures here weren't so arbitrarily vague. I'm giving Dartmouth-Hitchcock in Nashua 4 expedient X-rays out of 5.

All of the nurses, doctors, even the front desk employees were nice. The er doctor who I was…read moreassigned to was very knowledgeable and even reassured me. He was very nice and kind. He explained everything well and answered all of my questions. He even let me know that it's difficult to find a pcp here in ma. He told me to come back to the er in the meantime if any problems arose (which thankfully I didn't need to) until I found a pcp. He told me to call around for a pcp and to take whatever next available appt was available, which ended up being 4 months later for me. This was my experience, yours could be different from mine.

This hospital's emergency is not resource to the western ma community. Zero effort, zero concern or…read moreregard for your situation, zero involvement in understanding your medical emergency or how they can help relieve your immediate situation. I woukd avoid this northampton hospital at all costs.. my wife has been laying facedown in the lobby on the floor fir 45 minutes with zero cincern from 5 woman sitting behind the check in glass. Somehow we need to wait until a bed opens up in this recently expanded hospital that seems to be void of effort or concern.

This place gave. Me my life back the woman man aids and OT & PT on first shift made it possible to…read moresee the light at the end of the tunnel even when I was down and depressed and wanted to give up they would come talk to me and made me realize their are still good people. I can't say enough good things about this place. Thanks to Dara, Judy,Ashley,Tianna,Edd, Kaitlin,Cindy,shirley,Chris,Gertrude, Winnie,Fikiri,Romeo,Josheph,Shannon,Veronica Snider,Maria,Shirley,Maria,Stephanie,Stella and dor anyone wlse on UNIT C3 I THANK YOU FROM THE BOTROM OF MY HEART!!!

Most of the staff were EXTREAMLY nice. There were a few that hate comeing to work and it shows…read more But all in all a very caring and thoughtful staff.

don't care about patients like what do u mean someone is vomiting blood and you go help someone…read morewalk like help the dying one first!!!

Used this location for lab work. Very easy in and out process. Staff were friendly and very good…read moreat their job. I watched them sanitize as people left, and even the outside door handles to the building.

It was a quick check in , that's as far s the quality of care went... I went for…read moredizziness,chills,... I was given a blanket and put on on heart monitor ... had bloodwork, the doctor was inefficient , never looked in my ears(being dizzy) or mouth or anything else the er nurse could not speak or understand English well the man helping her had to spell for her.. he told me "MCH may not have the latest equipment or the best Drs but we and they are nice" I didn't go to the Er for nice... I went because I was not feeling well.. they did labs and the assistant told be they were fine, was he qualified to say that??? I was told to follow up with my dr, which was away and his office told me to go to urgent care, NOT the ER

I recently was there in oncology infusion therapy area of the hospital. I was totally shocked and…read moreappalled to see not one nurse or receptionist had a mask on! Hello, oncology here! Also there were big signs everywhere saying nobody could enter except the patient. Guess what. They let in anybody and everybody Not one person had a mask. Disgusting. I guess because from what I see and hear around town, nobody thinks they need a mask or vaccinations. Who runs this "most beautiful" hospital? On that note, the staff appear to be nice and also efficient.