By far the worst customer service I've ever encountered. Took me 2 YEARS to get a hold of a person and even then they only did AFTER my gas was disconnected for a bill I didn't get in the mail. All I wanted was to set up auto pay but they would not let me talk to a person to get it worked out. read more

Absolutely ridiculous. Had a service appointment and they cancelled appointment saying that they called me twice and I didn't answer. THEY NEVER CALLED ME! Not to mention this includes a $35 service fee that I had to pay twice because the first appointment was cancelled. I spoke with a supervisor and she literally said "do you want gas or not....this is the way it is" I also asked for proof that the tech called, they refused saying they go off their word only. This is completely unacceptable. 3 OF MY COWORKERS SAID THE SAME THING HAPPENED TO THEM. Unfortunately they are our only option for gas in my city, so I just have to deal with it. Guys, do better. This is horrible business. read more