Our home caught fire right before thanksgiving. My insurance company asked me to find a local fire…read moremitigation service and have them come out. I had no Idea what a fire mitigation service was and he rattled off a couple of known companies that handle that service, Servpro was one of them. So, I contacted them and spoke with the owner Jack. Let me tell you, I have never had someone so ready and willing to help me out. He is constantly in communication with me to make sure his team is treating me well. If I call or text it wont be more than a couple of minutes at most until I get a call back. Now let me tell you about the team. Lori, is incredibly knowledgeable. If I have a question that cant be answered definitively on the spot she seems to be the person to call. Also, the team that was clearing out my home were nothing but respectful and empathetic to our little disaster (That goes a long way). All in all, yes we have had a bad disaster but I don't see how it would be possible for another company or service to compete with the response time, attentiveness and empathy that has been given to us by Mr. Jack and his team.

Our home had water damage from a leaking pipe long term water leak, Servpro came out and worked…read morewith us on all the repairs, repairs were quick and everyone was completely professional. All their repairs were on spot as it was described to us in the very first meeting, Mr. Jack was very helpful and is very knowledgeable of repairs. His team was very polite and punctual for the entire job, after the job was completed, the area was cleaned and returned to its normal condition since I am in a wheelchair this was highly helpful, I found the company went beyond and above what I expected. If there is ever a need to use them again, they will be my first and only call. Rachel Kelley Sulphur La