Tom Bigoski has been my insurance agent for many moons and he is excellent. I first started working…read morewith Tom when he was a representative with another insurance agency, and they offered a suite of benefits to my employees. Tom's easy going, friendly manner, and focus on providing my employees with value-added services made it easy for us to choose him as a business partner. When I needed a new insurance plan for myself, I turned to Tom as well. I have been a personal client of his for many years, and I have always been impressed with his responsiveness and thoroughness. He goes out of his way to ensure he's giving his clients the best possible coverage for their personal needs, and the best service in their time of need. Having a personal insurance agent is better than going with one of the large providers and does not cost any more, so it's a clear choice over one of the big companies.

After years as loyal Amica Insurance customers, our recent move to Gainesville prompted us to…read moreexplore other options--and we're so glad we did. Erie Insurance's outstanding ratings led us to Bigowski Insurance, and from our very first interaction, we knew we were in good hands. Leah guided us through the entire process with exceptional professionalism, responsiveness, and care. What could have been a tedious task turned into an easy and even enjoyable experience. Everything was handled smoothly, clearly, and efficiently--no surprises, no confusion, just excellent service. Best of all, Erie saved us hundreds of dollars a year compared to Amica, without sacrificing coverage or peace of mind. We can't recommend Bigowski Insurance enough. If you're shopping for insurance, talk to them first--they deliver top-tier service and real savings.

I have used MBI Insurance Agency since I started my business three years ago. Since then, we have…read morehad numerous changes and reviews as it seems every contract we sign has a different insurance requirement. It makes such a difference to have someone to talk to about what coverage options you have. Martha is very responsive, knowledgeable, and helpful. She understands when you have a deadline and is terrific at getting things in place. I highly recommend her!

From the owner: I am a local Erie agent. Licensed in VA, MD and DC. We write commercial and personal insurance for…read morea wide range of businesses including but not limited to: IT Professionals, retail businesses, contractors, restaurants, coffee shops, dentist, doctors, etc (all types of business owners from small to large). We also offer auto (commercial and personal), home, renters, life insurance. I really enjoy what I do and my goal it to try and provide the best possible service that I can for my customers as well as provide the best product at the best price!

I read the positive reviews online about Jon Katz and decided to call him for advice about choosing…read morehealth insurance plans. Even though my husband and I are moving to West Virginia (out of his area of expertise), he took the time to talk to us over the phone and offer suggestions and recommendations that have already helped us on our journey of choosing a new health insurance plan on the exchange. His kind and professional demeanor combined with his breadth of knowledge were noteworthy, and we will definitely use his services once we move back to the area. Thank you, Jon!

This is an update to my last review from over four years ago about Jonathan Katz's associate…read moreKimberly. Kimberly was always available to answer many of my questions and on several occasions there were mistakes in the application to get medical insurance approved for my wife. Kimberly was always very helpful and always very cheerful on the phone no matter how difficult the situation became. After two weeks of trying to get the insurance approved for my wife I was told by Anthem that the application was being denied. Kimberly knew how much it meant to me to get the insurance approved because of my wife's declining health. A couple days went by and I felt all was lost and then I received the most amazing news from Kimberly that she got my wife's insurance policy approved! Kimberly we are so deeply grateful for everything you have done and especially for not giving up on us!! Love, Ken and Nancy

To AAA and especially the AAA Herndon, VA branch office:…read more I am lodging a complaint regarding the egregious lack of professionalism, unreliable operating hours, and poor customer service I experienced at your Herndon, VA branch office. My objective was to obtain an International Driving Permit during posted business hours, a standard service that is readily available to walk-in clients. Unfortunately, my multiple attempts to complete this transaction resulted in a significant waste of time due to staff absenteeism and a total disregard for professionalism. The sequence of events was as follows: I called the branch beforehand and verified they were open until 5:00 PM. However, when I arrived at noon, the door was locked with a sign stating staff would return at 3:30 PM. This resulted in two hours of wasted travel and wait time. The following day, I left a voicemail to confirm staff availability before making another trip. I received no response. I called again a day later and left a second voicemail, which also went ignored. Two days later, my subsequent phone call again went entirely unanswered. Frustrated by the lack of response, I contacted your Gaithersburg office. A helpful representative there contacted the agent at Herndon and was assured they would be open after 3:30 PM. Based on this confirmation, I drove 50 minutes to the office. Upon arrival, the office was locked once again, displaying the same sign stating staff would return at 3:30 PM. Phone calls to the office went unanswered, and when I contacted the Gaithersburg branch, they were also unable to reach anyone at this location. This second trip resulted in an additional 2.5 hours of wasted time. The complete and utter disregard for common courtesy and respect, reflects very poorly on AAA. This level of unreliability and lack professionalism is entirely unacceptable. Though I suspect this will fall on deaf ears, I hope this will provide a preview of who you are dealing with at this office.

Called to explain my situation and asked if I needed to come into the office. Was assured that they…read morecould help me and that yes, an office visit was required. Told them I was on my way. Assured that they would be able to help me. Drove the hour to get here only to be told that the person who could help me was away from the office for an hour. Waited the hour and that person has yet to show up. Horrible service.

In all my interactions with Aida Morgan she has proven to be a highly knowledgeable and…read moreconscientious agent. It's clear that she takes customer service VERY seriously. She constantly goes the extra mile to see that her customers' interests are attended to, and patiently answers all questions. In addition to this, I know her to be continually staying on top of her partners' products and offerings, as well as all the necessary regulations and parameters needed to administer a variety of accounts. I cannot imagine trusting anyone else with my insurance needs.

I am from out-of-state, and needed renters insurance for my daughter's off campus apartment. Aida…read moreMorgan was very, VERY helpful. Very polite and friendly, and very knowledgeable. The quoted rate seemed good, but I did not get competitive quotes to compare. I did not shop around since her help and service was stellar.

Jimmy Norton (Jr.) has taken care of all my corporate liability insurance needs for several years…read morenow and I cannot say enough terrific things about the OUTSTANDING customer service I have received. VERY responsive to all and any questions I have. They're the best! Gisele McAuliffe Advocacy Communications International, Inc. Alexandria, VA

From the owner: Our specialty is Property & Casualty Insurance. We handle commercial policies such as General…read moreLiability, Workers' Compensation, Auto and Errors & Omissions. We also handle personal policies (Home, Auto, Umbrella, Boat, Motorcycle). Brock-Norton is an Independent Agency, which means that we are not beholden to one insurance company. We represent over 20 carriers and can shop the market to find you the best program for your needs!

I had small business insurance with Quest and it was terrible. They never answer their phones and…read moremy account executive Brian Yim was incredibly rude and unhelpful. I am glad to not be working with them anymore.

I received extremely professional service from Quest Insurance. My insurance agent was respectful,…read moreconcise, and made sure no options were overlooked; all without overwhelming me with technical jargon. Without a doubt, this should be your first stop when looking for insurance solutions.

Professional and dedicated agent and staff. Product knowledge and customer service is second to…read morenone.

From the owner: Our mission is to partner with our State Farm customers in preparing for the unexpected and to plan…read morefor the future through the exceptional insurance and financial products offered byState Farm Insurance Companies. Our vision is to build lasting relationships with our State Farm customers and to have a positive impact on the communities we serve. We will strive to be recognized as a valued resource always preparing to serve customer needs now and in the future. License #: VA-521722, DC-3065420, MD-2149058, NC-10310319

Zaira is very professional and friendly. She goes above and beyond to help her customer. I had a…read moreproblem with my previous insurance company and Zaira helped me so much to resolve the problem. She is just amazing and I can't recommend her more.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Manassas, VA area since 2017, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Rhea Baker and her staff are wonderful- knowledgeable, professional and responsive. I always…read morereceive first class service from their office!

I highly recommend working with Natalie. She is very helpful whenever I need any assistance with…read moreany policy related questions. She is very thorough, patient, and always goes above and beyond whenever I have spoken with her. Rhea is very lucky to have someone like Natalie working for her. Keep up the great work!