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Centra Pathways Recovery Lodge

5.0 (1 review)
Open • 9:00 am - 4:00 pm

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Centra Medical Group Piedmont Psychiatric Center - Lynchburg

Centra Medical Group Piedmont Psychiatric Center - Lynchburg

1.3
(13 reviews)
0.0 mi

TW!! My best friend…read morerecently had to be admitted to this hospital for psychiatric care after an attempted overdose. I tried to call their office only twice in the span of 8 hours to get ahold of her, and I was met with the same nurse who was VERY rude to me over the phone on the second call. First, I called and asked for my friend, and they transferred me to the wrong patient. I hung up and called again, saying that they transferred my call to the wrong person. So then I gave them the correct name, only for them to tell me that she isn't there (and she was for over 24 hours by that point). So I hung up and called back eight hours later, hoping to give them a chance to fix their records. When I called the second time, I gave my friend's name, and the lady started by cutting me off entirely. She said "listen, you have called here too many times already and I have told you there is no patient here by that name. You can't call us back." I told her that she doesn't get to speak to me that way, and that I know my friend is there because her mom and her partner are giving me all this information that clearly indicates she is. The first thing the nurse responded with was "I am not being rude, I am telling you she isn't here." So I started to cry (because I just wanted to hear from my friend) and I told the lady that she ought to be more gentle when working in the psychiatric wing because my friend attempted to commit SUICIDE and that I know she's there. I told her she either needed to help me out and speak nicely to me, or transfer me to another department that can help me. She wordlessly transferred me to another nurse who was actually willing to walk to my best friend's room and ask her to call me instead. I've learned that she's been waiting for her treatment plan going on day five now, and that nobody had let her know that I was trying to contact her. Overall my experience with this hospital as not even a patient was abysmal, and I can only assume how hard it is to actually be admitted her. Luckily, I have a visitation time now to see my friend, but the amount of times I had to call to try and reach her and was rudely tossed around is just insane for a psychiatric ward!! It just seems like their phone system is filled with nurses who would rather be doing anything else than helping callers. Do better.

Requested a referral from my PCP back in January of 2022. Just as of today 04/12/2022 did I receive…read moremy 1st phone call from Piedmont Psychiatric about becoming a patient...

Centra Pathways Recovery Lodge - c_and_mh - Updated July 2026

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