Middle of summer and no AC. Daniel from Ability was out within 24 hrs of our call. He was here for…read more30 minutes, diagnosed our issue as ants mucking up the contactor, cleaned them out, tested to see if we needed a new one (we didn't), gave his recommendations, treated the area with ant poison and was on his way. Super professional as always!

Great company to work with. Daniel did a wonderful job. professional and knowledgeable. showed…read moreup early. have never had an issue with Ability. would recommend them to anyone.

I called Bobby Brannon Sunday (7/10/22) because my A/C was not working since the evening before…read more(dip in Power in the evening) and someone was very quick to answer the phone telling me that a Tech was going to call me in a few minutes. Sure enough, a very professional Tech called me a few minutes after and told me he was going to be at my house within an hour/hour and 1/2. The Tech changed the capacitor for the compressor and within 1/2 hour or so, the A/C was back in operation and the temperature in the house started cooling down quickly. Thanks BK, for a Job Well Done! Richard Daigle, Bossier City - 7/11/2022

DON'T use Bobby Brannon Heating & AC!! There are so many companies to choose from. So save your…read moremoney by taking my word and learning from my experience. The service was awful from the very first phone call to the last phone call. Nearly every employee I encountered was unprofessional, unfriendly, and incompetent. So what can you expect... I purchased a home in Bossier City, LA, and before moving in I simply had Bobby Brannon Heating & AC accomplish the semi-annual service and install two float switches in the two HVAC drain pans. Simple, right? Not for Bobby Brannon Heating & AC. On their work call the service technician checked the Freon levels and then FORGOT to put the cap back on the valve. The Freon leaked out! Oh, and then they completely forgot to install the float switches. So I had to have them come out JUST to accomplish this simple task. Get this....they just sat the float switches on the rim of the drain pans without attaching them at all to anything. You could simply flick them onto the floor. Meaning if you had a leak, the drain pan would fill and the float switches would simply float out and onto the floor, while your house flooded. So, I had to have Bobby Brannon Heating & AC come out for a third time. What if I had not checked the float switches were installed and were installed correctly? How often do you recheck all of your contractors work? Do you know as much as your contractor to check their work? Should you have to check all their work? NO! So do not use Bobby Brannon Heating & AC. Customer service...none. They were not apologetic. They acted as if this redo was standard protocol for them. It was apparent I was troubling them to accomplish the job they were paid to do, and to have done right. So let's get back to their draining the Freon from my air conditioning system. In June I moved into the house to find that the air conditioning did not work correctly. I had to move into a house in 100+ deg of heat with 22,000lbs of boxes and furniture without air conditioning. Being that Bobby Brannon Heating & AC had just serviced the air conditioning system, I called them and asked them to check it out. They would not provide any advice over the phone and were eager to be paid for another service call and the cost of a system diagnostic. My sellers, as awesome as they were, bought me a home warranty plan. Not knowing if the problem was small or big, I felt protected with the home warranty. With Bobby Brannon Heating & AC's lack of willingness to help and the possibility that the entire air conditioning unit needed to be replaced, it now only made sense that I call my home warranty company. D & G air conditioning came out and within minutes discovered that BOBBY BRANNON HEATING & AC HAD LEFT THE FREON CAP OFF AND THE FREON LEAKED OUT. So, I paid my $75 service call to the home warranty company. I then visited Bobby Brannon Heating & AC's store to inform them of their third mistake, and ONLY ask for reimbursement of the $75 service call fee. They were not willing to listen to anything negative about their company and demanded proof. So, I drove home and back to the store with the invoice and the contact information for D & G air conditioning. Now the owner (I use 'owner' loosely...someone of leadership) was not there and no one else would listen to me or look at my documentation. So, I left a copy of the invoice and I waited for a call back from the owner. It never came. So, I kept calling their office and finally after weeks I got a hold of the owner. All he wanted to do was bad mouth the other air conditioning company (including profanity), call them liars and incompetent, and state that his company couldn't make a mistake and that I couldn't prove otherwise. This was a miserable experience that ended up costing me more money to pay for their mistakes. I do not recommend this company. They need to overhaul their company's attitude, customer service, and quality. Aaron

What this company does is give you an expensive quote and then when you agree to the job, their…read moreplumbers show up and say they are going to do the job with less man-hours and use less materials and tackle the job in an easier way but the price will still stay expensive. Hope that helps!

They didn't even try to unclog the drain. Had to call another plumbing company and they succeeded…read more Also, one of the idiots left a cigarette butt on my darn porch. I was very upset. I guess they weren't expecting for me to be the homeowner in such neighborhood and large home, so I lost money and had to clean up behind them. Would NEVER recommend them

We have had a few issues with drainage. Every time I have called to schedule an appointment they…read moreare able to get me on the schedule promptly. The owner came to the house and worked on our issues himself. He is very friendly, knowledgeable, thorough, and always has helpful suggestions to prevent more issues. They are very competitively priced and are our go to for plumbing issues.

Solomon Simmons came out last evening to work on our AC, and we couldn't have been more pleased. He…read morewas easy to talk to and really listened as my wife and I explained the problems we had been having that two other repairmen had not been able to fix. Solomon clearly knew his stuff. He took the time to understand what was going on, explained things well, and was very pleasant and professional to deal with. We will definitely call Brooks again in the future if we have any problems with our AC or heat, especially if we can have Solomon come back out. I highly recommend him!

Brooks is a con artist. They said our AC was covered under warranty but have no intention of…read morehonoring the warranty. On the phone they said it would be $49; however, after which they charged $95- the guy who came out literally just drew a line through it and charged more for NO WORK they claim there was nothing wrong. Besides the price flip for no work and after the fact without being informed I now have to call a REAL Air conditioning company to have it fixed because it is definitely not working. They are scammers DO NOT USE THEM!!

Paid this company to wire up some mini split systems and they wired up one of the units wrong…read moreaccording to the instructions from the mini split. We called to let them know and to send pictures of what we believe is the problem of why the unit was not working and this company immediately did not want to take ownership of the wires being wired incorrectly when they were the ones that wired it up. They also stated that they could come do a diagnostic on it for $89. Poor customer service at its finest. Never will recommend this company to anyone.

We have been using A/C Services of Minden for several years. Living in Bossier City, I have several…read moreoptions, but I am very happy I use these guys. The techs are very knowledgeable and professional. They do not believe in selling new units, unless it's absolutely necessary. They helped my unit limp along until my wife and I decided it was time for a replacement. The install only took half a day. They cleaned up after. You'd never know they were here. I would highly recommend this company to anyone.

I have an older air conditioning unit and things have gone wrong with it alot. I called David from…read moreStateline Heating and Air for the first time a few years ago and I will never use anyone else. My air went out a couple of years ago right in the middle of summer. David got out here right away and fixed it. I am 61 years old and disabled and he really cared about me being in the heat and having no place to go. Also his prices are very reasonable and that matters to me since I am on a fixed income. He will quote the price before he starts the work. I highly recommed Stateline Heating and Air.

David did great work for years on my parents AC and Heating system. He was the best. He replaced…read morethe coil in the attic and the pan leaked, he replaced. His helper (per David) must have tighten the pan down wrong so it leaked again. David said he would fix it. It is now five months later, David made and cancelled five appointment, then would not return cell phone calls or text messages. I thought something had happened to him. I offered to pay him to fix the pan and he still does not return calls. The bad thing is this involves my middle 80 year old parents that do not understand why David has done what he has done and neither do I. I am floored that David does not take care of his business anymore

Service was fast. They were able to resolve my situation perfectly. They even cleaned up the…read moredebris. Even my tenant was impressed. I spent 3 days vacuuming out my attic, applying energy efficient baffles and new insulation so I was pretty particular. Here is the before and after photos

I was staying in Mansfield and noticed that the air conditioner was making a weird noise and was…read moreleaking water. This was on a Sunday. I reached out tto Atlas and Chris was able to come over that day! After thoroughly checking out the system he decided on a plan of action. The downside was that he suggested we turn off the A/C. The temp was around low 90s, so that wasn't the sort of news I was hoping for! Anyway, to my surprise he arrived back at our home at 9am the next day. It took him about 60 - 90 minutes to square away the problem. Afterwards, we were cooling our heels in comfort! Great job by Atlas!