My nurse, Liz, was wonderful. She was kind, attentive, and made me feel comfortable throughout my…read morevisit. When I needed it, she kindly offered and brought me water without hesitation. Her compassion and thoughtfulness really stood out. Thank you, Liz.

I brought my daughter in as a walk-in patient and was told upfront there would be a 2-3 hour wait,…read morewhich I understood. I completed all required paperwork and provided correct contact information. After waiting over two hours, I went back inside to check on the status and was told they had called the listed number multiple times and left a voicemail. I repeatedly explained that no calls or voicemails were received on my daughter's phone, but the front desk staff continued to argue with me and insisted they had contacted us. To make sure my daughter could be seen elsewhere, I called a primary care physician to schedule an appointment, even though my daughter had never been seen by that office before. They were able to pull up her chart that had recently been created by Doctors on Duty. When they read back the phone number on file, I discovered that the front desk staff had entered an incorrect phone number. I then called the number that had been incorrectly entered, and the line was not even a working number. This confirmed that no voicemail could have been left. Despite this, the front desk staff continued to insist that they had called and left voicemails, which was extremely frustrating and dishonest. After going to the back to speak to the manager, the staff member returned and told me the only option was to wait an additional two hours keep in mind we've already waited two hours and my daughter was actively throwing up in the car. I understand that walk-ins involve long waits, but the lack of accountability, communication, and compassion from the front desk staff made this experience unacceptable. This situation could have been handled far more professionally and with basic empathy. In my opinion the lack of professionalism and poor communication from the front desk staff suggests a need for retraining or better coaching on patient interactions.

Had an appointment and still took 2 hours?!? What's the…read morepoint of even scheduling an appointment?

If you need a TB test go somewhere else. They do not give appointments. I was the first in the door…read moreat 8:00am when they opened. I waited one hour to be seen by a medical assistant. They took threes walk-in's ahead of me. After waiting an hour it only took 3 minutes for them to sign off on my TB authorization. Go somewhere else for a TB test!

I would to recognize nurses Lilly, Jade , Gabrielle. Also Rosa Marie in house keeping. The whole…read moreP.T. staff coleea,Brian. Also Brian in admission. Thanks for every thing, I enjoyed my stay here. Yours Stephen Teresa

Pacific Coast helped my grandma out there in Salinas recover from a knee surgery she had and they…read morewere awesome to her. She came home talking all about how nice they were and how well cared for she was. Would highly recommend.

The office is run smoothly, the physical therapist are great at their job and they know how to make…read morea person feel better with the services that they offer.

I have been going to Cypress Coast PT for about 7 years. James and his staff are wonderful. It is…read morerun like a well oiled machine. Each year something happens to me, one year it was thumb ligaments torn, then neck, lower back, foot fractured that the PT got me walking again and going to Africa, sciatic nerve, pelvic pain, TMJ...I really appreciate everyone helping my body not hurt. I'm sure I will be seeing them again soon.

Fantastic job Staff is always reachable and on it! We have…read morebeen very happy with Choice and would recommend them and their compassionate staff. Having reliable help these days is a blessing Jeff Cornell & Julie Skromme *****

They promise the world but no follow through. The RN who 1st came to my home was superb! I…read morerequested her for all visits but never saw her again. The subsequent nurses were inefficient, rushed and rude. The physical therapist was young and inexperienced. I switched companies and very happy now.

Very professional and friendly staff. They work exceptionally hard to provide you with the best…read morecustomer service and follow up. The doctors are friendly also.

I have been going to Chiropractic here for several months. I am happy to say that I am improving…read moreand it is because of the care from the doctors and the medical staff that keep me on a routine schedule. Everyone at this facility are professional,knowledgeable, empathetic and are goal oriented. They want to help everyone recover and succeed. I Am truly grateful for their care. Blessings to all and may you recover and enjoy your years ahead.

Have my Mom on services. The level of care has been amazing, with nurses going above and beyond to…read moreprovide excellent service.

90 days following release from hospital & Bridge still has not arranged for IV therapy @ home to…read moreprevent a third hospitalization for nausea, vomiting & dehydration. Nursing personnel are inconsistent. They do not review notes of prior visits. "I will send an email to ___________", are never followed up. Chaotic, unprofessional are too generous for this organization. Professionnals who pride themselves in high quality work should go elsewhere.

Dr. Alan Hershey is amazing. He treated me like a queen, and replaced my right hip in 2020. Last…read moreweek he replaced my left hip. His office staff and nursing staff are very professional and friendly and helpful and kind. They motivated me to go back after a poor diagnosis from my MRI about my hip. I will never ever let anyone else touch me again for surgery. I have a right knee and hip replacement. Now I have a left hip replacement and down the road I'm gonna need my left knee replaced. To add to this review their outpatient physical therapy department is awesome. Thank you dr Hershey and staff you're all angels

Giving this facility even one star is being overly generous. Never in my life have I ever witnessed…read moresuch a disregard for patient well-being in a proposed "care facility" like I have at this clinic. Such disrespect and condescending natures among the staff members here--it's absolutely abhorrent. My mother was here recently seeking the medical services and advice of Dr. Bert Tardieu for some unsightly shoulder pain as a result of an injury she sustained. However, rather than any useful medical advice, what she received instead was a large serving of horrendous bedside manner and a side of disrespect. Dr. Tardieu failed to treat my mother. During this appointment--a whopping 15 minutes at best, mind you--He proceeded to talk over her, belittle her and even talk down to her. Whilst cross examining her symptoms to the image report that he received he made my mother feel extremely uncomfortable. He down played her pain and borderline made her feel like it was a fabricated event. By the end of the appointment, my mother was practically racing for the door--and I truly don't blame her. When I asked for the names of the PT's that he was referring her to, he responded simply, " Well, I don't know their names but I know that they're probably pretty good." How on Earth does a doctor not know the names of the physical therapists IN HIS OWN PRACTICE that he plans on sending a patient to?? Dr. Tardieu is incredibly arrogant. I sincerely believe that he would benefit greatly from some re-education ON ALL FRONTS... because he is the LEAST patient focused individual I've ever interacted with in the medical field. With that said, if you choose to "receive care" at this location--be advised--you are not entering a care facility. You are being churned in and out of a patient factory that cares more about what your insurance will pay versus alleviating the pain you are suffering from. There are a few caring souls sprinkled throughout the facility, but most are impatient, will ignore your questions and be unnecessarily rude when they speak to you. I hope SVMC sees this and takes immediate action to prevent others from having to endure such a traumatic experience.