We had our septic tank pumped. Price was fair, invoice was exactly as quoted. I have a special…read moreneeds child and the guy wasn't even phased by the stuff they found in the tank! The service person showed my husband where our drain field is, sadly quashing my husband's dreams of a separate garage. I will definitely call them first for future needs.

Steer clear!…read more Purchased a home with a septic system this company installed (5 years ago). I wanted to get the tank pumped and figured I would pay for an inspection to make sure everything is OK. So naturally I reach out to the people who installed it. The crew shows up an hour late. The first thing they say is "how bad the system is set up", "why was it done this way", and "I would have never done it this way". (Reassuring considering this is the same company that did install this system.) Instead of opening the exposed and accessible septic cover, they proceed to literally dig up, as in covered in dirt and grass, the abandoned tank and start pumping it. After scratching their heads for some time they figure out that they are pumping the abandoned tank and start taking a look at the active system. Poke around at it for a few minutes and proceed to tell me "I don't really know what's going on here. We pumped the abandoned tank half way and stopped because it can pop out of the ground if we pump all the way out. I'm going to go back to the office and try to get more information and then have someone call you with info. I also am going to try and not fully charge you for the pumping as we didn't pump your active tank." I pay them by check for the full amount assuming this will still be completed. Service was the 5th, I had not heard anything by the 18th so I called and was told "the person that needed to go over the report was on a job and would take a look at it first thing". Next day another call that the person that need to look at it got busy and will look at it by end of week. Weekend comes and goes and still having heard nothing, on the 24th I emailed that I had no confidence in this company and would like a refund. Magically I am emailed a report that says everything is all good. I receive a call where I am told "The owner was actually on vacation since the new year and only just returned to look at the report". So at no point was anyone actually going to be reviewing this report as I was told. I'm also told "Everything was completed correctly during the inspection and everything is fine". They want to send the tech out again to "check the levels again". I let them know I did not wish the person to return due to the conflicting info and "The report is useless to me since I don't trust the information on it. At this point I would prefer a refund because I cannot trust the company." They have stopped responding.

We been dealing with Dustin septic tank for a while but seen like everytime that young guy come out…read morehe complained about everything he complained about the electric box the electrician install he complained about the electric cord to the pump they installed i ain't never seen nothing like this in my life telling us we need to replace the plug on the cord that they install and replace the electric box that was replaced by a professional electrician which he not so what type of place is this i cannot and will not give a 5 stars review for this by someone who complained about everything and most of all it the pump they install let get serious ²

Best of the best septic company around! Most competitive on prices and always to great and honest…read morework!

After a couple days of no hot water, I called Grable Plumbing & AC HVAC. The next day Chris Diamond…read morecame to install the new replacement and was fast, professional & friendly (mostly ).

Fast, courteous, polite and knowledgeable; 100% recommended. Called two days prior and response was…read moreimmediate with an appointment; which was kept on time and expeditious. Will utilize and recommend this busines.

I want to say Nathan E. was on time. He was very professional and explained what the process was he…read morewould be taken to empty and clean our septic tank. This indeed is a dirty job, he never complained once. The company is a bit higher than the other out there, but it's worth it. We highly recommend them. Sincerely, Suzy Jirau

Nathan E. Not only went the extra mile and helped us when he'd already completed his "night shift"…read moreand worked thru the morning not only to resolve our tank issue(full) but assisted and helped clear the plumbing so that we wouldn't need a plumber to help with the clogged inlet to our now empty tank!!!!! Dude was amazing/ give him a raise!!!

Adam, Septic is amazing he went above and beyond. I had a sump pump replacement and pump out…read more A week later I called in for an emergency on Sunday. He came right away. Found out The issue was electrical took pics to show proof that it was vandalized. He came out for free and I could not ask for anything better than that.. he did additional pump out so that I can have time to get an electrician to get power to my alarm box. Thank you again Aden for being so efficient and kind.

I'm writing this review after Tampa Bay Septic finished the install of my new septic tank and drain…read morefield today . If you have been through this process before it can be a daunting and expensive task . When my system failed in January I knew it wasn't to be an easy task. TBS was not my first call but when Kris showed up to do the estimate I felt a sense of compassion for my situation and professionalism that the job would be done correctly. As well the estimate was fair and the process was well explained. Next I dealt with David in the office. David was helpful in lining up the appointments for pump out, installation, and final recovering of the new system after final inspection. Next Jesse and Dustin showed up to do the installation which was a long process. Both did the job with skill and professionalism and answered all of my questions. They managed to get the job done with only minor casualties on my shrubs. I was impressed. Finally at the end of the Process Jake came out to grade the job site, clean up all debris and reseed the area. He did a great job. As stated this is a daunting job for anyone who hasn't been through it but this team from the owner on down made the process easier for me to understand while delivering exactly what they promised and leaving me a happy and satisfied customer. I absolutely do recommend them for any and all septic needs.

Don't use this Company! Bad Experience! Stay away! I had been a loyal customer of Tampa Bay Septic…read morefor years and was generally satisfied with their service--until recently. About four years ago, they replaced my lift station pump. Last week, the pump stopped working, so I called them out for service. The technician was polite and professional, and he explained that the float valve to the pump wasn't working and needed replacement. He also noted that there was no float valve on the alarm. I know there was one before, but apparently it was never reinstalled when they replaced the pump previously. When I contacted the office, I expected them to correct this oversight at no cost. Instead, they refused, insisted on charging me, and handled the situation rudely. While the tech did his job well, the office staff was dismissive and unhelpful. Unfortunately, this experience has completely changed my opinion of the company.

I called them on a Tuesday and the girl told me they would be pumping on Wednesday. So she would…read morecall me back with a time, never heard a word from her. So I called the next morning she said oh we will get you today but I don't know a time. 2 1/2 hours later I called back and then She tells me she can't get to me... if you will call around you will get a way better price than them. They were charging me 450.00. Everyone else was way cheaper 100.00 or more..: so I used an emergency company and for them to come the same day it was only 475.00. So call around there are some better companies and way cheaper than them... I would not waste my time on them at all....

Paid for an inspectio. For a home purchase with another septic company and the test failed. The…read morehomeowner decided to get her own inspection with this company. It failed and the homeowner contracted them to it replaced. On the written contract it stated that we were entitled to one free pump out in out in the future because we had already payed another company to do the pump out with the first inspection That failed. Called the office to schedule and explained the situation and she continually told me she wasn't honoring the one free pump out. She didn't care what the contract said or who signed did she wasn't honoring it. She continued to say that was at the time the septic was being replaced not for later. I continued to explain over and over the septic didn't need pumped it had been pumped a week earlier. We explained that to the technicians at the time we hired them, hence the reason for the future free pump out. Still consistently argued with me and basically told me "she didn't care what the contract said, who wrote that, or what was said she wasn't honoring it. TERRIBLE business practice and customer service.

I had a backup and thought I needed the septic tank pumped. I called Robby in a panic. He showed up…read moreearlier than expected and went to work. He informed me that my septic tank wouldn't need pumping for a couple of years. What I had was a blocked line. They cleared it quickly (it was less expensive than septic pumping) and cleaned up the mess. I'd been told by someone else that my drainfield would need replacing. Robby said it was fine. I was VERY PLEASED with the service and everything's running great!

outstanding job!! Very helpful and came when we need them at the last minute. very Happy and the…read moreentire team were very good Will use them again