We lived at Central Flats for almost 5 years. We got to know the maintenance team and a few office staff. Dave and his team are hard working with a special shout out to Alex the grounds keeper who works hard to stay on top of a very large complex! The office team has something special each month for adults, children, and families. The Amazon hub locker and pool were the highlights in this community! read more

Monte M was very helpful very polite, very sufficient very professional very courteous.

This complaint has already been sent directly to corporate on 8/26/25, with no acknowledgment. This review incorporates events since that date. I signed a lease in April under the promise of 2 available garages, being told there were half a dozen or so empty. Upon our actual move-in, no garages were available immediately. After 3 weeks of back and forth of me going to the office and maintenance looking at one supposedly empty garage (which were occupied and just not documented) every couple days rather than checking all at once, I finally got a garage. However that garage was unusable for a portion of that time due to a malfunctioning door that wouldn't close all the way, leaving my property at risk of theft. Each time maintenance has serviced it, it's been a quick fix that only lasts a couple days. They finally contacted a third party repair service, who showed up 8/26 without no one in the office knowing he was coming somehow. I'm called in the middle of the workday to bring the remote. I arrive in less than 30 minutes (as I said I would) and they let the repairman just leave the property. I was left waiting again with no timeframe when he would return. The other garage we were issued is one accessible only by key. It has needed service a few times, each time requiring us to hand over our key, with the office and maintenance claiming we have the only one. However, we have entered the garage several times to find the light switch turned off when we left it on. On the weekend of 8/23 we experienced a large theft from this garage, finding it unlocked rather than broken into. Either someone on staff does have an undisclosed spare and has been unlawfully entering our garage; or a previous tenant kept a copy and has been stalking our movement and waited for a lull to steal thousands of dollars of irreplaceable electronics. The former is astronomically more likely than the latter. The office confirmed the locks were only changed on our actual apartment before move-in, not the garage unit. We reported the theft to management immediately upon discovery and, management never rekeyed the garage, despite there still being a clear security threat. We requested a new garage and experienced the same runaround about them not knowing which garages were unoccupied (one of which was their own leasing agent's). Eventually the garage we did get had a broken door, which he had to point out and get fixed before occupation. Eventually we we got so frustrated with the garage situation that we just gave them back and are now parked in the lot. We also had extreme difficulty obtaining our renter's insurance policy information to file a claim against the theft. I visited the office virtually every day, with the one staff member who allegedly had access to this data conveniently not being there. After a week, we finally find out that the policy, through the parent company Bridge Property Management, is property liability only, already a misnomer that implies that it covers our personal property, and we're out of luck. Any person could've brought up our lease and seen this rather than forcing us to drop by the office repeatedly. We then tried to obtain the complex's insurance information to file a claim against, to find out they only have liability on their property as well. They are ultimately liable for the theft because, by their own employees account, the garages are extremely easy to break into and they did nothing to upgrade the locks to prevent these incidents. Issues separate from the garage are the unruly tenants of surrounding buildings. For weeks, we were experiencing harassment from a group of children beating on our door, ringing our doorbell repeatedly, throwing water balloons and even rocks at our windows and into our porch, nearly injuring my dog. All incidents were after office hours, so I couldn't report them real time. Each time I informed the office of these incidents, I was told nothing could be done because I didn't know who they were or which units they lived in, implying that I record and follow these children home, causing me to break the law and risk harm from the inattentive parents. These same children had been chasing and throwing rocks and sticks at the Canadian geese and mallard ducks, both of which are federally protected, and I've had to intervene more than once. A previous staff member there were kids torturing and killing these birds, with zero consequence, meaning those kids are still here continuing to commit these crimes. It didn't matter which kids were the culprits, as the office could've sent a blanket email out to all residents about respecting other people, property, and animals. They send out announcements for every other little thing, so why not this? LIVE SOMEWHERE ELSE read more

These are first day pictures we just moved in at 5pm August 10th. The maintenance man is bad nothing is done in these apartments no caulk, no touch up paint, and everything is dirty it didn't get a clean. A newborn will get sick here. There is mold in the windows and my balcony is leaning and I'm on the 3rd floor read more

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my experience at central flats has been amazing nice apartments friendly community and great magment shout out to Dave too always being helpful and welcoming also made a great burgers at the apartment block party read more

I was gonna do a very very long review but I'm over this place. Here are some videos throughout our time at the luxurious living at central flats. I have waaaaay more but I can only upload 10 would definitely not even give a one star. I have more pictures on google review read more

I made the mistake of ignoring the reviews and wanting to give this place a chance. Do not move here. Save yourself the headache. I rent a two bedroom apartment and therefore alotted two parking slots but we only use one. I wanted to give them more money and rent a carport at the time of move in, but was told that they would check and get back to me. They didn't tell me that there were no carports available until AFTER my lease was signed. However, parking is an absolute flipping nightmare. You have to park on the other side of the complex in order to find a spot. It's RIDICULOUS. I work late shifts, and when I come home all I want to do is park, walk a reasonable distance to my apartment and sleep. Instead, I have to walk half a mile from my car, to my apartment. Only to do it again six hours later in the morning. Using one of our two allotted parking spots and not finding any spots is absolutely ridiculous and not worth what we pay for rent and the lifestyle that we live. The mail is absolutely terrible. Packages get delivered to wrong apartments all the time and people don't bother turning them and steal them. There's an amazon locker on the property but it's totally up to chance whether couriers actually deliver to the locker like they're supposed to, or they deliver it to the wrong apartment. Good luck ordering anything, including groceries. Property management will put you on hold and never actually answer the phone, and when you go to the office they'll tell you that they'll get to you in a moment and then you spend half an hour standing in the lobby twiddling your thumbs until they happen to remember you still exist. But they are on top of collecting rent every month! They use Domuso, a third party service that CHARGES A FEE TO PAY YOUR OWN RENT unless you pay three days before your rent is due, most of the time which is on the weekend, so the bank won't even process it right away. The office won't take cash or a money order to avoid the Domuso fees. Additionally, maintenance requests take FOREVER to go through. I put in a request for the kitchen sink and the dishwasher to be fixed so they could actually be used 5 months ago and I have yet to receive any communication on when it will be done. I ended up having to figure out how to do it myself if I wanted to be able to do my own dishes. These are all problems that have been under this "New Management". Tldr: No parking+ Expensive Rent+ Goose and dog poop covered sidewalks+Stolen Packages+Terrible Dishonest Staff+Terrible Rent Payment System+Long Maintenance Requests. read more

The office manager is completely unprofessional, condescending, dismissive, ill-mannered, and lacks any form of decency. And loves to gossip about tenants with colleagues with her door shut in front of them. Whatever her name is was raising her voice at a tenant and aired out her business very loudly for everyone to hear and belittle this poor woman. This tenant was very well-mannered and trying to explain her situation and how she is trying to find a fast solution and all this lady had to say in a very aggressive tone was" I could care less, you guys are gonna be the ones on the street homeless" and how she was going to be evicted. I guess there is no such thing as confidentiality in leasing? Absolutely disgusting. You can do your job but be professional and respectful about, not vile and nasty. I guess you guys re allowed to treat tenants disrespectfully and hire very ill-mannered people. According to some other people who heard her, they said she talks this to everyone? That's ridiculous. I would not recommend anyone rent from here after hearing what I heard in that lobby and how tenants are treated read more

I currently have five more months until I am able to get out of this apartment. I hate to say that the decision to call this place a home is the worst decision I have ever made. The fact that they call these "Luxury Apartments" is absolutely ridiculous to me. The parking is horrendous if you come home later than 9 PM. You have to sit around waiting for somebody to leave or park somewhere risking getting your car towed in the morning. The washer and dryer were made before I was born. Some of the our power outlets don't even work, Its overly priced. Goose poop is EVERYWHERE because of the ugly ponds they have here. It's on the grass, on the sidewalks (the neighbors are great about picking up dog poop!) but goose poop cmon. They just gave birth so they were constantly hissing at you when you walked passed them and their babies to your house (as if they paid rent here) rats are constantly around because we have to leave our trash outside in order for it to get taken out and to top it all off I am writing this review after a swat team just raided the neighbors apartment across from me on July 10th, 2023. The fact that the living room and kitchen had vinyl wood floors were the only thing that got me to live in these apartment I couldn't find anywhere else that had apartment's available with that requirement of mine so I settled.... truly I can't wait until i'm done with our lease and can leave this place. DEFINITELY not a place I'm going to renew my lease at and I just am 100% tired of it. So please consider all options before moving here we don't need you taking up more parking space and hating it as much as we do... on behave of myself and all my neighbors who feel the same. read more

Central Flats - Swat raiding apartment - Apartments Near Me - Kent, Washington

Illegal changed locks , told me I couldn't take my stuff out my apartment due to vacating. Gave me a "time limit" the leasing office lady was rude asf NOT PROFESSIONAL AT ALL. She needs to get fired. Thanks but no thanks. Don't live her they don't know how to act to residents. know your rights y'all. read more