Pro-Tech was just what I needed when my truck needed service while out of town in Macon. I called…read morelate on the 4th July and they were able to take care of me the next day. Míguel came out and was very honest about his concerns with the rust on my truck. Yes, it's from up north. I chose to get it towed to his garage. As promised, he started work on it immediately and less then 3 hours later, I was on my way back to Atlanta! No painful waiting for a dealership to try fit you in and overcharge you for the work done, all my questions answered, and very professional.

Pro-Tech was quick to come out. I do my own mechanic work and my floor jack unfortunately slipped…read moreand got wedged between my front sway bar and my rack and pinion so I was unable to get my Jack out. I only own one Jack so I was unable to lift the car so I could loosen the sway bar. Thankfully these guys were quick to respond and we're able to free my Jack.

Mike and Steve, father and son know their stuff. Honest as the day is long. Friendly, and at a…read moremuch lower price than I was getting at Hughes Honda or Walsh Honda and I believe they did every bit as good of a service or better. They are now my ONLY go to shop.

The absolute best customer service I have ever seen with a automotive company! My sons truck drive…read moreshaft broke late one night. Since he is new to the area the tow truck driver took the truck to M & S, we didn't have anyone we had worked with in the past. The absolute BEST hospitality ever! I called on a Saturday and left a message. They were closed so I didn't think I would hear back until Monday morning. Saturday night the owner called me himself. He knew I lived over a 1,000 miles away and wanted me to have piece of mind over the weekend.......I couldn't thank him enough!!! He took great care of the truck and had it back faster than we expected for a VERY reasonable price!

The date of transaction was October 16th to November 1st. The dates of communication prior to drop…read moreoff October 16th were between May 2023 to October 12th. Screenshots are available of all recorded communication,phone, and in-person between Creative Coatingz James Denney and myself since May 2023. The amount of money paid to business was six thousand dollars cash (invoice receipt available) The business was to provide a professional Line-X coating to my vehicle body; removing items not meant to be painted over or protecting those not to be painted, remove rust from body and under carriage, prep/sand prior to painting, repair dented roof prior to painting, remove silicone around driver side rear window prior to painting and did not have permission to install or modify any front end items or vehicle electrical equipment/items; i.e. headlights, solar, sound system. Multiple attempts to verify and reassure the work was being done properly by James at Creative Coatingz over multiple recorded calls and in-person were made, but still it was left unsafe and with multiple damages to itself and another vehicle. First and foremost the paint was to be white not black. As the evidence of 160 photos available will show that multiple damages of painted areas which were not to be painted with Line-X were done so unprofessionally causing unsafe conditions, weather protections around all doors and electric windows painted & damaged, hinges, caps and plastic guards all covered and peeling revealing white paint underneath. The unprofessional and rushed under coating of material unknown being sprayed on multiple components such as shocks, breaks, electric and break lines, fuel, and tires. The repairs which were to be completed prior to painting; i.e. dent in roof and silicone area removed around driver side rear window was completely neglected. The vehicle, 2009 Jeep Patriot, which transported me to Creative Coatingz November 1st to pick up the truck and followed me home 41 miles away was covered in black undercoat material because the original pickup date October 31st was delayed due to non completion of underneath coating and was rushed last minute. Attempts to correct the mistakes made with Creative Coatingz, James, were initiated November 1st 2023 in person and by phone. James refused to confirm the color requested after revealing screenshots of the Line-X in white which I showed him on October 12th in person when making my appointment to drop off October 16th to October 31st 2023 for completion of all work. Multiple phone calls recorded were made to address the issues and I had told something was installed and changed in my front end headlights which were disconnected and wires hanging from front which were only noticed upon arrival home along with leaking break fluid and electric sounds coming from audio system when using turn signal and no break lights working in rear. James instructed me that I would have to pay additional $1500 to paint white now and come back to repair roof and window area already painted over with Line-X in-person and over the phone I was told the first time of complications with front end lights and wires underneath which never were mentioned in any recorded conversations prior to completion of my vehicle's work at Creative Coatingz. Lastly, James, Owner of Creative Coatingz was unprofessional and aggressive over the phone prior to disconnecting the call to resolve issues and ignoring my appointment made November 7th 2023 to address the work never completed. (Service tag on key ring identifying items to be done; i.e. roof dent, body and underneath coating saved) An expert, Burt at Line X Of Macon, on November 1st, 2023 135pm, notified me that the product told to me by James at Creative Coatingz to be used on my truck called Line-X was not line-x but a knock off material and he has been warned by multiple cease and decease letters to stop advertising it. I spoke in length about all the damages, and improper painted areas which was confirmed by multiple expert to be done unprofessionally. As well as multiple automotive shops which refused to service the vehicle because liability issues of the damages caused by Creative Coatingz. I have a $6000 debt, major damages to my trucks electrical system, shocks, safety lights, breaks, and daughters jeep paint ranging over 3 times the amount spent to complete the professional paint job now that has caused serious problems with my ability to meet requirements to the Veteran Hospital in Dublin, living supplies for my family and complete inability to operate my vehicle safely since October 16th 2023. I am asking for a total refund of the $6000 paid for services not rendered professionally, correctly or completed per agreement at all. Additional $8999.00 for diminished value of my vehicle and cost to have it repaired. Photos & documents: https://1drv.ms/f/s!Aoux-yiaEhEsg4kKxJLwoJpqPHecxg Bibb County Magistrate Court 24000952S Contact me for class action.

I took my truck in to have my sunroof repaired. I paid them 1500 dollars . I went threw the car…read morewash and got soaked . They gave me a 5 year warranty when they supposedly repaired my sunroof. I took my truck back in and explained to them what had occurred. Now they are telling me it will take 900 more dollars to repair what they should have fixed the first time . I don't feel this was good business at all ! Evidently, my sunroof was not completely repaired the first time !!!!!!!!!!!!!!!!!!!!!

Alejandro (Alex) in the body shop is awesome. I dropped my truck off for some major dent repair and…read morewhen I looked this morning he is just about done in less than a weeks time and the dents or gone. He's got a great eye and does very good work for a fair price. Other body shops around town were quoting me over 1000 to fix. I am glad that Emmett head auto body was there to save the day for folks that are on a budget. Thanks guys this veteran really appreciates you!

My daughter and I were traveling from Florida to Tennessee and the check engine light came on. We…read morecalled the BMW dealer in Macon and they had a 4-5 day wait. Called several other shops until I found this one. They took my car in the same morning. They ran a quick test and found an oxygen sensor fault. Not an urgent fix so we continued on our adventure. Karen was delightful and chatted up my daughter while we waited. Thank you for giving me peace of mind!

The owners are friendly and quite knowledgeable. Very efficient service and dependable. I was…read moretreated respectfully and advised of any other service needed: tire tread, etc. Service cost was also reasonable.

Javoni was absolutely amazing. From start to finish, he kept me in the loop and moved things along…read moreway faster than I expected. I was on a tight travel schedule and honestly in a bit of a panic needing my truck fixed quickly--but they really came through when it mattered most. The biggest win? They FINALLY fixed my AC. This has been an ongoing headache that multiple other shops couldn't figure out, and I was starting to think it would never get resolved. Javoni and the team actually took the time to get to the root of the issue--and now it's running perfectly. Huge relief and seriously impressive work. Highly recommend!

The technician that performed the repair on my vehicle did a piss poor job. Probably put in a cheap…read morereplacement part, and did not reassemble my vehicle correctly. Noticed some issues right away, and still finding other issues. Had my son in law contact them earlier about an issue, and per usual they didn't want to own up to it.

My husband and I cannot say enough good things about Stephens Automotive. They are a highly…read moreprofessional group who helped us out immensely. We are from South Georgia. We broke down on our way to Arkansas. We were meeting up with family members also going camping in Arkansas. Our daughter and her family lives in Lizella right outside of Macon. Our truck pulling a 38' camper broke down. Engine lights flashing, gauges overheating. Well you get the picture. Our daughter-in-law recommended a place down the street from their house called Stephens Automotive. We came in limping late Thursday to Arrowhead campground. While we were parking our daughter-in-law went down the road to talk to Stephens. She explained our situation. We were to leave with the group at 5AM Friday. Surprisingly the owner/ manager said to come on over. They would look at our truck. You NEVER get a place to see you if 1- show up on short notice, 2- have deadline, 3- have never met or done business with, 4- around closing time and 5- present them with no chance of repeat business. These wonderful people took our truck, hunted down the parts we needed, and made repairs. In less than 24 hours we were back on the road to Arkansas. If you ever need mechanical assistance go to this local shop. The work is top notch. The staff from the front desk to the mechanics in the back are knowledgeable, friendly, and willing to go the extra mile on your behalf.

Fred and his staff are great to work with. They always had my repairs completed on time, were…read morefriendly, and communicated with me every step. Thank you so much!