We have been using Central Heating & Air Conditioning for many years and have an annual maintenance contract with them. Over that time, they have taken great care of us. We've had both A/C systems replaced over that time, and each replacement has significantly reduced our energy costs while increasing comfort and ease of control. Most recently, Ritchie Dyer has been our main Service Technician and has been courteous and effective. We trust him and trust CH&A to have our best interests at heart - that trust based upon years of experience with them. read more

I was a customer for years. Spent over 20k on new equipment. The last unit installed failed twice. When I called to have it repaired (under warranty) they said they couldn't come out to look at it for two days because we didn't have the maintenance plan. I told them I would pay for the emergency call. This is in the middle of summer. I called RS Andrews and they responded that same day. These people don't care about servicing their own customers for work they're done. Edit: My wife called and spoke with someone named Tara. She repeated that it was your policy not to make after hours calls for customers unless they had the maintenance plan. She did nothing to make it right. I have friends in this business in South Florida. They've done this for 30 years. I spoke to one of them this morning and he reiterated to me that if he had installed a machine under warranty and it failed, he would come at any hour to fix it. Clearly this is not what you do. read more

I recommend Central Heating and Air conditioning for your HVAC service and repairs. Chris provided a prompt response to my service request and exceeded my expectations on getting an appointment. Alvin, my technician, was professional, knowledgeable, and thorough as he repaired my drain line and replaced my thermostat. Thank you read more

Jesse from Central Heating and Air came out to our business (on time!) to check a pipe leak which I thought was the condensate line for the A/C. He said it was a plumbing pipe leak and that I would need to call a plumber. He did not charge me for the diagnosis and even changed our air filter!! Thanks so much!! read more

So Pung from Central heating and air just left my home. I am so very pleased with the professionalism and care he took to not only explain what he was doing and why but to do service that was never done before on my a/c. Nothing was wrong with my unit, it was my service agreement time to check the a/c. I was with Central heating and air for years and decided to switch to go to UNreliable heating and air and what a mistake that was. I just returned to them and could not be more happy. I am not anHVAC person, my profession is healthcare so I expected that the service I paid for is what I received. Never again will I leave Central heating and air. I have already recommended them. read more

I've been using Central for my home and rental properties for over 12 years. Recently a problem developed: a leaking ceiling bathroom vent caused conditioned and ambient air to spread soot on the ceiling. The Central tech came out, inspected, and told me what was causing the soot. When I asked why it wasn't fixed, both he and Central's home office said they didn't do that work. And could not refer me to anyone who did. See the pictures below to see how Central Heating and Air left the job site. The house is a modest 1100 sq ft ranch in an older starter home neighborhood. I'm quite sure that a 5000 sq ft. house in Buckhead would not have been left in this condition. These pictures and email were sent to Central 10 days ago - their only response was to dun me for an open invoice. I've contacted 3 other HVAC companies - ALL said they DEFINITELY do duct work and repair. As a bonus, one charges $39 per service call, instead of Central's $115. Don't say you're in a business if you really aren't. read more

Central Heating & Air Conditioning - Bathroom duct AFTER Central's tech service call - Heating & Air Conditioning/HVAC Near Me - Norcross, Georgia

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The blower motor that Central Heating installed stopped working after just a few years of moderate use, and they were unresponsive when I reached out to have them replace it. read more

Richard came out today to fix my leaking santa fe dehumidifier unit in my basement. I didn't know anything about it other than to change the filters because it was here when we moved in. I called the 800 number on the machine and they had two companies in the area that could service it. I decided to go with Central because they waive the $99 diagnosis fee if you use them for the repair. Richard arrived within the window provided and immediately diagnosed the problem which was a barely working pump (after seeing it I'm not sure how it was working) and a blocked hose. He laid out the costs and got my permission to fix and go right to it. He had the pump replaced relatively quickly and then he started working on the hose, which was really blocked. He tried to unclog it for some time before he suggested replacing it because that would have been an additional fee. He was very professional, he used shoe covers when he came in (pet peeve if not) and offered me annual servicing options where he would come out 2x per year to help us maintain it. While he was here we had him look at the furnace and he provided us an estimate for servicing this as well. We are using central to take a look at our entire unit, which they will do for a free estimate. I was very happy with Richard's help today and will post an update once we have them out to look at our furnace. read more

We have been with Central for about 7 years now. "Knock on wood"....we have not had one single problem since we decided to go with their scheduled 2 times a year maintenance program. My wife and I have recently discussed why we have been so lucky, and we both agree that having Robert M. as our tech has saved of a ton of repair money. He has superior knowledge of our air conditioning systems and applies his expertise to our units. He convinced us early on that making these maintenance calls and changing filters, etc can only be good in protecting us against major failures. He is amazing!!! I learned from my professional career of 40+ years that it "is people that make a successful business" and that is the case here with Robert. We have declared ourselves, Customers for Life with Central Heating and Air and Robert can take alot of credit for that. PS I cannot praise Central without praising Danielle who works in the office. She is amazing also and I have really enjoyed her support over the years! read more

Dakota showed up today on time as always. I have had him as my tech for many years, and he is always dependable, friendly and very honest and informative. While I've tried other service companies in the past, Central has been the best. So dependable. I take a yearly service contract. Air conditioning in the summer, and heat furnace in the winter. Dakota always available, and lets me know what needs to be done. I need a new air conditioner, but I made it through last summer, and he was not pressuring me into doing it now. We will talk in the spring. I highly recommend Central and would guarantee once you have tried them, you will never switch to any other company. read more

The worst. Rude technician and owner. $509 later - they replaced my old programmable thermostat with a non-programmable one and then stole my old thermostat. It wouldn't let me leave no stars, so they get one star, which is one star too many. read more

My problem is the heating furnace. It works when I turned it on and then stop producing heat after awhile. I've called many different companies to come out to figure out the problems.. All companies I've called except this company said that the furnace will need to be replace. which is $$$$$. This guy came and told me that the furnace doesn't need to be replace. He asked if he can have his technician to come out and figure out the real problem. The Technician couldn't identified the problem because my heating was working. So he couldn't diagnosed the problem. But from hearing me explained the problems he was able to guess the problems. The technician explained how much it would cost me to fix it which is something I want to hear! The technician told me that he would need to order parts (circuit board and high limit) and then come to fix it. They also offered warranty which is something I like to hear as well. The next day he came out and perfect timing because he needed to get the model and serial number from my furnace and it wasn't working so he discovered the problem. Once the parts arrived they came out and take a look at it again and explained that he decided to replaced high limit part first to see it that is the real problem. He stated that he doesn't want to charge for both if only one is the problem so even more money saving there! They are truly an honest small business company! read more

We have been customers of central heating and air for years. My parents were customers in there home. So also was my mother-in-law in her home. They due excellent work. There technicians, like our technician Richie, are so knowledgeable. There pricing is really reasonable and most importantly they are dependable. read more

Great service! Every interaction from first office call to actual service visit was first class. Professional and very friendly. Highly recommend this company. John K read more

CAN I GET SOME BULLETS? For the past few weeks, I have had air conditioning contractors come by to give me an estimate for replacement of a unit. The first two guys came "locked and loaded". They really knew their stuff and I found their estimates about the work that needed to be done, the appropriate sized unit required and other information to be consistent with one another and my research. They presented nearly identical estimates. They were very professional in their demeanor and arrived with company materials in hand. The Central Heating and Air representative who I shall now refer to as "Fred" was just so unprepared. Forget being "locked and loaded", this guy had absolutely no bullets. He arrives with absolutely no paperwork, folder or business card. When he comes in, the first thing he asks me is "What type of unit we are looking for?" Excuse me? The unit required, is not subject to my desires because it is determined by the size of the home and what it takes to cool a particular home. Of course I knew the answer but what if I had answered incorrectly? Would he still have just written it down and moved on with the conversation? After this exchange, I already know that I will not be using this company. As Fred continued with his assessment, we stepped out to examine the unit and as he was describing the work to be done, I realized that he was actually cutting corners and not changing out all of those dated/inefficient elements that had been addressed by the other service providers. These were things that actually needed to be changed to be more functional and not just for aesthetics. After his evaluation, he proceeded to talk to me further but I told him that I needed paperwork. So, he says "Oh, I will get that for you". He runs out to his truck and reappears with this carbon copy worksheet where you just check off items that need to be completed. It was barely readable due to font size and just not very professional at all. The previous service providers printed up their reports so that they were legible and understandable. Still, there is no folder and no business card provided. At this point, I don't even know if this guy actually works for the company or is a sub-contractor. Here's the deal, if you are a sub-contractor working for a company, the customer should never know this. The relationship should be seamless. If your presentation is sloppy and unprofessional, you will be fired before you are hired. A successful presentation at least gives you an opportunity for consideration otherwise, you have absolutely no chance, as in this case. Bottom line, this was a "hot mess" and just an embarrassment for the company. They really need to spend more time educating and grooming their technicians. Consumers, never get an estimate based on what you can afford. Always get a complete and thorough estimate based on what is needed. You can always adjust later. You don't want an incomplete estimate full of cost cutting measures that could compromise safety and cost you more money in the long run. read more

In response to Mr. Wooley's reply to my original review: I have to disagree with the CEO's assessment and general response on my complaint & concern. In 68 years of business it would be fair to assume they'd inquire to what the customer wants out of the investment, if they want to price out a 'whole home' approach or just want an A/C unit... These questions helped establish reasonable initial quotes from their competition but were not asked by Central. The thousand of reviews appear to have not made their way to Yelp yet. Which, in my experience, is a very accurate gauge and guide to a company's ability to execute and conduct a fair business. The companies I worked with to receive other quotes and the company that installed my new system all have superior reviews on Yelp, unlike Central. The 'concession and options' they offered didn't even compare to other companies' base offers nor did it cover the damages, which is approximately $600 in cost. Central explained that they should have done a better job in catching the faulty AC unit and could have prevented the damages, hence, not a concession. When you account for being responsible and then don't cover the cost of repair, it's poor business not a negotiation tactic. read more

The technician was at my house for no more than 10 minutes to change a fuse in the unit and the charge was $276.00. When I asked him to break it down he stated that that is not how they do it. It is just a flat rate but he did charge me for a minor repair. What a rip off. I have no problem with a trip charge of say $100 which is high by today's standards but no way should a 5 minute job cost $275.00. Then he asked me about the service contract and was I ready to get one. Then I remembered that this company had added one to my last bill as they thought I would want it since it made the cost of the service less. I do not like their methods and there are plenty of other companies out there to choose from. That being said he did a good job spending 5 minutes changing a fuse. read more

I am a super fan of this company, they came out on short notice gave me a quick assessment and was able to replace my unit the very next day. In addition their prices are some of the most competitive I have seen and I did quite a bit of shopping around. We will only use this company going forward. Thank you to Mike Pickard the representative who came out and ensured everything went smoothly. read more

The technician said that one of my units was completely out of refrigerant. He then came in a few minutes later and said that he'd been charging the wrong unit, but that the second unit (which was working fine) was also low on refrigerant and that he would "cut me a break" and not charge me for the refrigerant in that unit. He said that the refrigerant was low in the unit that I had originally called about. He then told me that my thermostat was broken and that he'd need to replace it. I asked him twice how much it was going to cost to replace it, and both times he replied that he'd "write something up in a minute." In the meantime, he installed the thermostat without telling me how much it was going to cost, which I found online for $63. He told my husband that both units were simply "low." He then gave us a bill for $561. $200 for refrigerant, and $300 to install a $63 thermostat. He didn't even leave us the box that the thermostat came in, or an owner's manual. I will definitely not call this company again. read more

Techs have been here for over 6 hours now and unit still not completely installed. Tech messed up something installing unit and had to wait for another employee to bring the part out. Going on 6 hours now without ac in the summer. read more

The furnace stopped working and a technician came out to troubleshoot the problem. The first thing he checked was the battery and within 15 minutes of his arrival, he replaced the battery and wrote a bill for $209. While the system kicked on before he left, the problem was not solved; he didn't stick around long enough to determine whether warm air was coming out. Although their work was supposedly guaranteed, the absurd charge deterred us from calling them back and we used a repair man to solve the problem in the end (he found a loose wire in the thermostat and charged $50 to replace it). The most frustrating part of this experience was the 3 days of phone calls and emails disputing charges for supposed "maintenance and diagnostic" when the technician clearly never made any of these efforts. read more

Our AC recently broke down just as the weather got super hot. We were referred to Central from a different company because they were booked solid. (I guess all AC units die as the weather breaks 90 degrees.) Central was able to get to us the day after I called. Matt was awesome! He came on time and figured out the problem pretty quickly despite a torrential downpour of rain outside. read more

I had the best experience of my life with a design engineer from Central Heating and Air who was giving me a second estimate on air conditioning units. His name is Mark Harmon, and he immediately found a recall issue that my standard company had not identified. He was positive, extremely polite, and gave me excellent advice on how to handle the situation.Extremely knowledgeable about the business and Carrier units in particular. read more

I have had Matt as my service technician for many years. He is the BEST. The office addresses my concerns pronto....provide excellent service and have the best prices in town. I'd recommend them in a heartbeat. 100% ! read more

We use Central for maintenance and service. When our A/C broke down this year, we decided to replace. Meet with Kenneth Johnson to find out what was available. He spent the time to inspect the HVAC system and our home. Afterward, he asked about our needs and wants (rare), and then educated us on the world of heating and air. Very informative. This helped us in understanding what to purchase for our home and family. Since the system has been installed, the house has a crisp/clean feel to it. Everything s read more

My fiancé and I bought our first house last year and needed to have our (2) units looked at. I was able to schedule to have a technician come out on a Saturday which was convenient for our busy work schedules. I was given a 2 hour window for my appointment and the technician called me when they were 15 minutes out - the communication and punctuality were fantastic. The technician was friendly, polite and listened to the information we gave him on the units/what we needed done. He promptly explained the best way to go for regular maintenance on the units, and then got right to work. He let us know exactly what he was going to do, and wore booties while he was inside the house as not to track dirt everywhere. He worked quickly for about 30-45 minutes, explained what all he had done and gave us the "bill of health" on our units so there were no surprises. Overall the total experience with Central Heating & Air was easy and efficient and we will definitely continue using them for all of our future HVAC needs! read more

Fan in the condenser unit of my air conditioner stopped working and i called Central Heating and Air conditioning and they had to replace capacitor which is under warranty. For just labor which took 20 minutes they charged me 330$ and i think that is excessive. People should think before calling them. Technician was professional and did the job he had to but the rates were excessive. read more

This is the WORST service company that we have ever had! Three different times we have had to call them back to fix problems that THEY caused after their twice yearly maintenance calls. Two of these times, we had water damage inside our house. The drywall and ceiling needed to be repaired and painted both times. After their last visit, the outside air conditioner unit froze twice. Now we have a leak in our furnace heat exchanger and we need a new furnace! DO NOT USE THIS COMPANY!! read more

Furnace acting strangely during recent cold snap in Atlanta. The tech from Central came out and did tried to fire up the furnace. He really checked nothing out such as the pressure switch, vent ducts, anything . . . simply declared the heat exchanger was bad and I needed a new furnace on the service call invoice, charged me the $89.00 service call and went on. Chris Andrews, the "design engineer" came out and examined nothing in any detail, but did come up with some estimates upwards of $3500.00 from Central H&A. A&K HVAC services of Alpharetta came out - guess what, the vent pipe from the furnace was clogged, resulting in the pressure switch not working right, and not getting proper venting - resulting in the so-called 'flame out' Scratch this one off the list, unless of course you just have money to waste. read more

Robert Martinez came out to check on the furnace, which is fairly new but stopped functioning during a recent cold front. Robert was kind and patient with all of the questions asked and did not seem to mind crawling around beneath the house to access the furnace. He was able to determine that a specific furnace part failed and the part was under warranty. He was very informative and helpful and did not seem to be bothered by all of the questions asked. This is the second time I've had Central Heating and Air Conditioning technicians provide service calls at the house. I've been quite pleased with their efforts each time. read more

Richie Dyer came out to do my semi-annual inspection and service. Very professional and efficient. Also knowledgeable. Great and timely service. read more

Have used this company many times with good expreience. Even had them install a system for me. However, this spring (2012), they sent out a technician that scared my wife. He tried to intemidate her into getting work that was not necessary (hight pressure upselling). I will not use them again. read more

Not only did my furnace completely break down, but I had a terrible CO leak. Within a few days, these guys had me up and running with a completely new duct system and furnace. By far the best deals I could find around. Be sure to ask about their rebates - I am extremely pleased! read more