Do not take your loved ones here. The lack of communication between medical staff and the rampant…read morelack of advocacy for patient needs almost caused one of my grandparents to go into renal failure after being transferred to Heartland for rehabilitation.

This place is a total disaster. My brother in law is in there for rehab purposes. So what do they…read moredo instead of helping him to the bath room they let him per himself and a day later he is in a diaper. First what??? He is able to walk by himself with assistance. So basically there lazy people. Dont ever put anyone here ever.

As someone who has worked here, I wouldn't recommend this facility as an option for my own loved…read moreones, let alone anyone else's. In addition, to the way the facility is ran the inside drama between staff is never ending. The environment will drain your own mental health and not to mention you will constantly have to pick up others slack in work. Furthermore, policies are not properly explained, or each staff member has their own interpretation of them. Lastly, there is no diversity amongst staff and hard to pinpoint good staff. The turn around rate is massive. To be blunt the environment is ghetto, dirty, and overall embarrassing.

I went there to interview and I was not impressed. I had to wait, then they were unprofessional, as…read morethe girl at the front desk called me Honey then it smelled inside of week ole urine and seemed dirty. Worst of all the only bathrooms were the public ones only two single ones up front used by the public and staff and to get into them you needed a key( a joke) so what if a person leaks and cant get to the bathroom on time. Then the person interviewing me did not know my name and kept calling me Ma"am and did not explain a thing. Wanted me to put my purse in an office drawer when he could not unlock a bathroom door for public and private use. It seemed like an unfriendly work environment and even though I believe in helping others this place looked so dirty, and I was told no bathrooms were at the nurses stations. What?? And this is a rehabilitation center??? It looked like it had been remodeled in 40 years and there was a miscommunication issue. I was told one thing then and another by this so called place, so I could not trust it. RUN don't walk from here... Walking in the door it felt wrong. Avoid this place!

My husband had several medical issues which caused him to spend time in all four currently open…read morerehabilitation facilities in C-U and i have to say this one is the worst of the four. The rooms are very small and need improvement as my husband's room had red stains on a wall, a hand-crank hospital bed with no side rail to help him get up, nothing on the walls, no chairs (we borrowed one from the dining room, but that's not good for someone with balance issues, and their brochure said you could bring one from home or rent one if you want one), a beat-up dresser and nightstand, a small TV, and a low toilet (which was replaced during his stay). The facility has one common room which is primarily a dining room. There was no comfortable place outside of patient rooms for patients to gather. They appeared to have very few rehab patients and most of the patients I saw were capable of limited communication and movement are were there for the long-term. It makes for a depressing atmosphere for those who are there for the short term. The only organized activity I saw in the month he was there was a Valentine's Day pizza party. I saw no posted activities or menus, things their literature said one should look for when evaluating a nursing home. While some of the staff were very nice and helpful, some of the CNA's were not. For example, my husband had arthritis in his hands and a CNA refused to open a milk carton for him because she declared he could do it himself and should do so since he was a rehab patient. He couldn't open it so he couldn't drink the milk. The staff never told him their daily expectations for him or told him he had to do anything, but instead just asked him if he wanted to. For example, when asked if he wanted to do his therapy now and he said he was tired and wanted to do it later he was written up for being non-compliant with his therapy. For the first two weeks he was there he was never told there were consequences of not doing what he was asked or that it was a problem for the therapists that he wanted a delay because they only got paid for the time they actually did therapy. He'd assumed, incorrectly, that they would just do therapy with another patient first. The end result was that they reported to Medicare that he was non-compliant with his therapy and wasn't making fast enough progress toward his goals so Medicare cut him off after two weeks. It didn't matter that he needed a knee replacement (I took him to a doctor to arrange the surgery after he left the facility) which made it difficult and painful for him to walk and make the progress they wanted. We decided to appeal Medicare's decision and they promised to back me on that now that he knew a request was an order, it was still unsafe for him to be at home, and he was finally more mobile (he was bedridden with a back injury from a fall when he arrived). They still claimed that can't tell anyone in long-term care that they have to do anything and wouldn't differentiate rules between short-term and long-term care in interpreting the rules. Medicare turned down our appeal, so I have to question how good their backing was. I requested a copy of his medical records for a final appeal on April 28 and have yet to receive them. By comparison, I requested his medical and ambulance records the same week and received them within a few days. Their delay meant I didn't have their records before the deadline for our final Medicare appeal. The bottom line--be forewarned about requests being requirements if you end up here, bring stuff to make the room less dreary, and don't expect them to back you if you need to make an appeal to Medicare. I know this is very long, but I wish we had been forewarned or want to pass it forward. This place is on the local approved rehab facilities list and the hospital staff aren't allowed to give opinions of any of the places on their list. We had only the positive review you can see on the page for reference. I wish we had known more before my husband came here.

My sister is residing at Hilltop only because it was the only place available when she needed a…read moreplace to go. The food is terrible. The rooms are not cleaned very often. Some of the aides are incompetent and should not be working with anyone that is depending on them for their everyday needs. The person in charge of making doctor appointments puts off making them forever. When she finally does make an appointment, she doesn't tell the resident when it is until it's time to leave. There have also been times when she's had an appointment but transportation wasn't arranged so it had to be cancelled. Residents are allowed to keep their TVs on very loud all night long so it's impossible to sleep! Residents are allowed to air their complaints, but nothing is ever done to make things better. I would rather die than live there.

This place should be called Hellhole. It is the worst nursing home that I have ever seen. The…read moreplace is run down. The staff is unfriendly and not very smart about dealing with insurance companies. My relative was ignored and allowed to not shower for days on end. And then there is the administrator, Jill. You will not deal with a more unpleasant individual. She is very arrogant and demeaning. She has also exploited the COVID nonsense to make our experience even more difficult and unpleasant. Believe me, as soon as we can get our relative out of there, we will have him moved in a heartbeat. Avoid this place at all costs unless you really hate your relative you are thinking about admitting here.

The staff is very attentive and caring. The food is great and the place is clean. I feel like my…read morehusband is in good hands and that's a relief for me.