My mother is a patient here currently. Her CNAs are wonderful (especially "T") very caring and…read moreconcerned. However, I am very concerned with the lack of communication from the upper levels. Nursing staff does not seem to be managing her pain (she is undergoing radiation for Non-Hodgkin's Lymphoma) even when I have notified them in person that she is experiencing severe pain. My mother has also developed a pressure sore and had a temperature of 100 but this was not addressed. My sisters and I feel as if we have to be constant "watchdogs" to ensure our mom gets adequate care. Very disappointing.

Heartland Healthcare Center has an outstanding rehab program. My 90 year old mother has been there…read moretwice since November of 2015 for weakness due to strokes. The skill and integrated approach of the speech, occupational, and physical therapists are second to none. In addition, they have machines used for therapy, such as the Syncrony machine for speech therapy, that no other nursing facility has in the Bloomington/Normal area. The nurses and CNAs are friendly, caring, conscientious, and approachable. However, this facility rotates their CNAs and nurses frequently which affects consistency and communication among staff throughout the three shifts. Consequently, if a patient is unable to communicate for him/herself, then he/she needs an advocate to be proactive on the patient's behalf. The staff in dietary and food service work hard to accommodate special dietary needs, and the menu has a lot of variety. The facility is clean and well maintained, and the custodial staff work hard. If my mother would need to return to a skilled nursing facility, I would choose Heartland Healthcare again.

The staff --especially the nurses-- were extremely helpful…read more24/7. Aides were prompt and attentive. All made what could have been an unpleasant situation comfortable. I believe I healed more quickly because of the staff. And. The food was good!!!

Horrible place - CNAs asleep during shifts, call buttons ignored, patients belittled and ignored,…read moremeds incorrectly given - I could go on and on. Avoid this place like the plague!

2 The place always smells like shit the don't keep eye o. Their patience they let them wonder fro…read moreroom to room front staff a horrible job with communication, they staff who takes care of people do ok job but you can imagine they do t make enough to really love their job ! Food is awful! They cans dust or move furniture around in the rooms I would not recommend this place

I am a retired senior healthcare administrator with 35 years of experience. When I could no longer…read morecare for my wife at home I evaluated every healthcare home in Springfield/Sangamon County. I found Mill Creek to be the highest quality home in the area. The staff that cares for my wife are great. The food is very good. She is eating more and better than she was at home. The home is nicely decorated and clean. No odor. They have more activities than any home I have ever seen. Doubly important when treating dementia residents. This is not a skilled nursing home, but a home designed for treating dementia. The staff are specifically trained on how to care for dementia residents. Based on my extensive healthcare experience and my undying love for my girl I can highly recommend Mill Creek.

Care is now mediocre at best. Ever since Hickory point sold to a for profit corp. the care went…read moredown considerably. The company that owns them now is near impossible to deal with. There is no way to contact the parent company. I feel that they are just about the profit they can make and they care less for the residents. Some of the staff trys some do not. And they are very short staffed

I would not put my dog in the rehab section. A close relative had to go there because it was the…read moreonly Medicare accepting place that could be found for rehab. He had little to no rehab, left in a chair all day. He left the hospital with a small bedsore and was there because of a broken neck. This facility allowed the sore to penetrate his body until organs could be seen and he died from the sepsis after being able to feed himself in the hospital. This dump has now filed for bankruptcy and I can see why. We moved him to a different facility where he died a week later in hospice care. This place is HORRIBLE.

We visited Randall Residence looking for memory care for my Father-In-Law at the suggestion of his…read moreneurologist who had been treating him for Alzheimer's for two years and was in the process of revoking his driving privileges. My FIL was willing to move in. We agreed to go on the waiting list that was at least a month long. Within a couple of days word came that there was an opening that we decided to take. This required an evaluation and we were pressured to do it right away so that there was time for an in person evaluation and to retrieve his medical records! If he was in before next Friday he could even avoid the price increase! My wife had to take off work with an hour's notice - it couldn't be scheduled for tomorrow. If you have ever been in the finance office of a car dealership you will have a pretty good picture of what it was like. Anyway the "evaluation" proceeded. Over the course of about 30 minutes the nurses asked him if he needed help doing a bunch of things like bathing and taking his own medicine. He gave an unwavering no to all of these. He didn't need help doing anything. Of course my wife expressed her concern at these answers after the evaluation. The Randall nurses wanted to get records from the GP and neurologist and they would make their evaluation. My wife called the doctors' offices and prepped them to provide the records - there wasn't time to waste. The evaluation came back in a couple days. Good news! He qualified for Independent Living! It's way cheaper! Of course this was still a concern to my wife but she was reassured by the marketing director that it would be easy to transfer to more care if it proved necessary. And again there was that price increase coming and the $1000 initiation fee doesn't need to be paid again to move to the higher levels of care. So we moved him in. A couple days worth of confusion but he was someplace where he didn't need to drive and he liked the food and activities. My wife continued to take him to doctor appointments visiting both the GP and neurologist in the first week he lived at Randall. When asked about providing the records to Randall neither office had records or recollections of any inquiry besides the heads up they got her. Fast forward a couple weeks and my wife got a call on Monday morning from Randall saying that he needed to go to the hospital. To the psych ward. For memory care we asked? No the psychiatric floor. They were looking into finding him a bed anywhere within an hours drive. He was going to need to be evaluated for at least a couple of weeks. So my wife meets with the marketing director to find out what is going on. Apparently he had taken food off of someone else's plate! And then he tried to open the door to the wrong apartment! He NEEDS memory care and they just couldn't accommodate him. They wanted him in a different facility and the sooner the better. It was that or they were going to send him to the psych ward. We moved him on Thursday. So in less than 30 days he was in and out of Randall. He was out the $1000 initiation fee. We were out the effort to move him twice and he was confused about what he had done wrong. "But I like it here?!" A place that was supposed to help and support us and make dealing with Alzheimer's easier had made it worse. I don't know if it was fraud or incompetence that led him to be evaluated as "independent" but neither is a good look. We did have friends mention to us that the seemingly incongruous psych ward recommendation is a tool used to evict patients. Google "patient dumping psych ward". Another reviewer had the same issue. Finally, you should be cautious of putting much weight on the reviews available here or on Randall's web site. While getting ready to write this review I noticed at least 5 (of about twenty) that were posted by employees from cooks to the executive director. There was even one on Randall's own web site from the marketing director's ex-husband. If they are willing to compromise their integrity for a review how can they be trusted to care for your loved one?

I can't say enough about how Beth and the crew at Randall Residence continues to put their…read moreresidence first! The love and compassion that is shown is awesome to see! I would trust my loved ones to their care without concern.

This place is so dirty and disgusting. My Mother doesn't get her mea a lot and when she does it's…read morecold. The facility is always short staffed and a lot of the CNA'S are rude and don't listen to the residents needs. This place has an odor and whomever thinks they take really good care of the residents is fooling themselves. This place is a disgrace to Nursing Homes.*

I would give a lower rating if it were possible. Family member was in the Skilled Nursing side and…read morea month after leaving their checking account was charged over **,*** and then a month later they filled chapter 11!!!! NOBODY HAS RETURNED OUR CALLS???? KNEW WHAT THEY WERE DOING #beware

I have nothing but great things to say about Concordia Village in Springfield. My grandparents…read morehave been through all levels of care from a 2-bedroom, independent apartment through the acute care center. The facilities are immaculate and the staff caring, friendly, and extremely competent. When my grandparents first moved in, my grandfather was just beginning to have his health failing, so they moved into a two bedroom apartment. They were extremely hesitant about moving into a senior care center such as this, having had very bad experiences in the past with you typical stereotype "Nursing Homes" in the 70s and 80s. However, we had really high hopes that conditions have improved. BOY HAVE THEY! Both of my grandparents really enjoyed the social activities, scheduled outings, movies and cultural programs, and even athletic programs such as aerobics and WII bowling. They also rave about the food. The chef and all of the dining staff, as well as the building staff in general are great. They really take an interest in the residents and treat them like family. They also have shuttle services to take the residents to doctors appointments, grocery shopping, and even occasional shows and outings. If I need a live in care center at that age, I will be happy if it is close to as great as Concordia.

My parents moved to an independent apartment in 2010. They made wonderful friends, became active…read morein card groups, study groups, and a variety of friend communities. For the first 10 years, they could not have been more satisfied. In 2019 a consistent number of personal and physical setbacks altered their situation and their needs. While upholding the policies of Concordia as far as moving from one level of care to another, they moved into assisted living for a short time. Just a few months into their move to assisted living, Dad's decline accelerated to the point of needing long term care. The staff were compassionate, attentive and supportive. Both Mom and Dad felt loved. is Concordia perfect? No. Where is?