I have multiple accounts which required multiple movement of funds to create funding for a caregiver to be paid timely. I was provided fantastic assistance and support by Ahziah (forgive my spelling, but her name sounds like Asia). I have seen her often helping other customers with a smile and with confidence. She is always bubbly, happy and kind. She has such a positive attitude. This is the reason I do most of my banking with this branch! Ahzia, Michelle and Jared are kind and compassionate with all who they come in contact with. Thank you CPB management for putting such a great team together! I really like coming to this branch and appreciate all the help that's provided with a "can do" attitude! read more

When they can't figure out the problem with your account they won't try to help you at all ! The branch manager , Ryan Nishimura is absolutely no help. His way of helping was telling us " go away". Since we've open our account we have NOT received a bank statement. We've been asking and get no response . We moved, but still getting issues for fraud charges which is strange cause we don't have an account there. Need to inform my friends to move . read more

I called the CPB yesterday afternoon, discussing with Jam, the representative that came on the phone to listen to why I called in verifying How is it that after just checking my account the night before as I normally do, as I keep track of debited/ Check purchases to be cleared that it was Correct, then, matching with my register book ( and what my true balance is VS. Their available amount under the valuable checking section) I went on to explain why was it that after I made 3 debited purchases ( as I minus off the transactions, the amount was suddenly $49.19 less from what it should actually be) after getting gas, zippy's and a car wash. Everything had already been posted to my account, minused off from my register book but now suddenly after subtracting the last current 3 debits, which I used my debit card on, its not adding up, & she couldn't understand, figure out or Supposedly "If" had she been really "listening" to me, as I went on to explain their app can say I have da da, da amount its not the "actual" TRUE BALANCE, ( which I don't go off of) until their able to catch up & update, but she sounded distracted, told me to re- check my register book, ( being that I personally would go in the bank to ask for register books) , and shred, as I go along the way starting a new book, just to keep track, she (Jam) started laughing, like someone else is listening in on my call, telling me to double check. I explained The register books are used just to balance and once its posted or cleared/ and on the CPB app I don't necessarily need it. Everything was OK, successfully matching & adding up, as far as my balance then suddenly it appears less ( er) after my last 3 debited transactions from earlier that day ( 5/30/25) puzzled as I was, she assumed I don't know what I'm talking about, making me feel like its my error and she seemed distracted by someone else, who's apparently making her laugh, cause sure as he'll it wasn't me. She later on went on to say that she'll have her supervisor call me, whom I'm already under the impression is not going to know what is going on as well, dis- appointing as it is, I'm going to close this account and select another bank to open a checking with. This was my first experience of seeing something like this, in the almost 6- 7 months of having this brand new checking with them. I found her ( Jamm) very unprofessional and clueless even as I explained their was NO other pending transactions waiting to be cleared up until that last three (3) of that day, yesterday. Subtracted it off my register book and the balance read on my value checking was just that PLUS an additional $49.19 difference something very fishy to me and I can't wait for KARMA to handle her, whoever she was laughing with or to, and see how much of an idiot she'll feel like. I will be Closing this account soon and will bank elsewhere!!!! P s. Yes, I've made mistakes before where it was caught, explained or refreshed but NEVER have i magically seen a difference of money deducted from my actual balance!!! $49.19 may sound small but that's a huge amount to me ( big discrepancy ) of what "shouldn't" be missing! read more

I went into the branch to do a bill consolidation loan and I was told to 1- apply on line then 2 to bring in the documents the next day because I had to go home to print everything out and they'd close for the day. My application was automatically denied because they didn't have my documents so I called and was told that they just need them and it'll be approved because I have excellent credit my score is 828 but I would have to open an account with them and have my checks direct deposit because of the amount so I agreed to that. Then I got a call and said again my loan was being denied because my DTI is at 55% per the loan officer but the person helping me calculating my DTI said it's at 28% and didn't understand how he got his calculations. Anyway I just took the denial and went across to another bank and was approved within 15 mins with no hassle. So I would not recommend this bank based on how they lie to customers and the other bank even said that several people have been denied from CPB no reasons. read more

We called customer service with CPB after on hold for an hour a lady got on the phone we stated what we needed try to be verified then we got cut off then another call is made another 30 mins wait another cut off I gave up so ridiculous what a shitty customer service If I can rate negative 10 star I would love too no Aloha at all read more

This AIEA location is located right across of Anna Millers off of Kaonohi Street. Below Ichiriki and right next to Dung Orthodontics. Depending on the time you go, for the most part there is ample parking. read more

Central Pacific Bank - Indoor - Banks & Credit Unions Near Me - Aiea, Hawaii

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This bank will go the way of the dodo bird. First, I tried to open an account, in the branch. This is archaic, given the internet, but I wanted to make sure it was done "fast." I called ahead, and the customer service guy told me that all I needed was my driver's license and SSN. I even asked if I need the card, and the guy said "No, that's it." The lady who tried to "help" me insisted that they needed the card to start an account. I asked "what about online?" She said that it was needed for that also. I knew better, because I set up an account with a credit union a few years ago. I setup the account, online, without my SS card. My account was all setup, and now I encountered my second problem. They wanted to hold any check deposits for 30 days for all new accounts. It was suggested that I cash the check at another bank, and come back to make a cash deposit. I told them to forget it, and I will be back later to close out the account. I setup the account, because of an expected wire transfer that credit unions can't receive. I chose CPB, because they had no minimum deposit, and it's pretty much free if you do things electronically. The app for the bank is horrible. You can't deposit a check with your phone, which is pretty much standard now. Save your time and go to a better bank! read more

The TELLER, Cheyenne, not friendly at all. No greeting just straight up blah like she was having a bad day. Oh well, when u deal with people, that's not the kind of attitude you should have. Don't take it out on customers! Very unprofessional SMH! read more

This is my go to CPB. Recently due to the pandemic, they placed plexiglass at each teller, markers on the floor, and there is a greeter at the front door to let each customer in. I feel safe knowing that they are taking all precautious to protect their customers! read more

Worst customer service i have received. I been here for 55 minutes and still have not been helped. 2 employees left and went to lunch rather then helping clear customers waiting. Checked in at 11:05 and now its 12:00. July 26, 2019. I can't believe there's only 1 person helping out to try and get a new ATM CARD. management problem. Don't go to this branch go to Kapole or pearlridge. Don't waste your time like I did.... read more

Horrible customer service, I will never use this bank and will never recommend this bank to anyone. My business partner signed us up for our business account here. I was helped by Deborah who never smiled once and looked at me like I kicked her dog during the entire time she helped me. Customer service here is nonexistent, Deborah felt like she was doing me a favor; really you work for a bank that my company keeps our money in, at least give me some respect. Over all when I have time I will move banks. FYI Deborah you just work for the bank it's not like you own it or my money. read more

I went in to move some money around in my accounts and I was helped by Marna. She was AMAZING! I was freaking out over some things going on with my accounts and she was so cool calm and collected! She calmed me down right away and helped me fix everything. This is now my all time favorite branch to go to. All the other employees were also very nice. Thank you so much Marna for the amazing service. If I could tip you I would! read more

ATM machine outside of bank is always out of service for some reason. Please fix it. There has been at least three occasions I have had to drive to another central pacific bank location because of this. I had to pay another banks ATM fee. So inconvenient. read more

Just a wonderful Bank with wonderful staff. Katherine, the VP of the bank has been very helpful with helping my mom get her financials and will in order. I recommend this branch for its awesome service! read more

Always greeted with a smile, very accommodating, always helped when needed. Faith has gone out of her way multiple times when I was in need, thanks! read more