Sometimes the cash atm deposit function malfunctions and does not show in your account and I don't…read morewant to think my deposited money is missing so I always deposit in person at the bank. Even the drive up atm lost power and did not give me back or deposit my money. I did not give 1 star because the employees there are wonderful. I got credit for the missing funds. Always get a deposit receipt.

Once a month I drive my handicap sister to this BOH branch. Although my sister is mentally and…read moresocially challenged, she desires to work and manage her own finances. She doesn't know how to use a smart phone or computer. She barely understands basic banking, so we do our best to help her where we can. She takes the handivan to and from work everyday and brings home little over $200 a month for the few hours that she works. One of us siblings will take her to the bank to cash her two checks for the month. When going to the bank she is a bit unorthodox in her requests, many times confusing the teller and not fully understanding what the teller is saying. But i gotta tell you, I tip my hat to the service folks at pearlridge branch. They are amazing. Sometimes they are taken aback at the things she makes them do, but their patience and professionalism is incredible. I'm glad that my sister can experience the privilege of working and earning a paycheck, and then being treated so well at the bank despite her challenges.

Can't believe I used this bank customer service suck they will say we will give you a call back ,…read morebut never do, just to get a response by mail a few days later , if you have a car loan same , if try to pay your car off, best to call for a pay off, the bank will try there best to confuse you. I've had statements for 1.50 for three months because they didn't what me to pay my car off they Suck

Banking on it…read more.. This First Hawaiian Bank is located just right on the edge of Pearlridge Center near Pali Momi and one reasons I do love this location is that they have parking that's dedicated to the bank regardless being part of the mall. This bank has been here for as far as I can remember and with that the layout is quite spacious with a massive outdoor area in comparison to many of the other locations but the was zero wait and with the help of a lovely teller the gentleman was a delight and was on my way in just minutes...it's just still frustrating that I'm unable to process my check any other way than directly walking in. Thank you!

I was sad to see chairs being removed for their employees. I saw a pregnant woman and an elderly…read morestaff member standing and asked "where are the chairs"? They replied that they're now required to stand all day. I didn't inquire any further and assume that "leadership" feels it "looks" more professional. My thoughts are, if they don't care about their employee, it makes me wonder how much they care about their customers. I think you can improve by reinstalling chairs to those employees who could surely rest their feet when time allows. I could not stand on my feet all day and I'm not pregnant or old, so hats of to the staff who love what they do and willing to go through things due to leaderships thoughts on "appearance".

Excellent staffing. Professional service. Got my ATM card when requested a new one. Open and…read morespacious feel. Staff is always helping someone in line. Waiting chairs are clean, comfortable and easy for kupuna to get up and down. My service pet was treated respectfully and I was never questioned of my disability. Awesome service.

Busy, busy, busy! They open at 9 AM and the lines start at…read more8:30 AM. Lines for bank tellers, business ops, and even the drive-thru ATMs. Always efficient and quick though. Lots of long time staff who know what to do. Parking is tight but never impossible. Might have to walk an extra minute or two. Otherwise this location services its purpose in the busy Pearl City, Aiea area.

Nora was so helpful to order my new checks and print me out some temporary ones. She also assisted…read moreme in applying for overdraft protection.

I have multiple accounts which required multiple movement of funds to create funding for a…read morecaregiver to be paid timely. I was provided fantastic assistance and support by Ahziah (forgive my spelling, but her name sounds like Asia). I have seen her often helping other customers with a smile and with confidence. She is always bubbly, happy and kind. She has such a positive attitude. This is the reason I do most of my banking with this branch! Ahzia, Michelle and Jared are kind and compassionate with all who they come in contact with. Thank you CPB management for putting such a great team together! I really like coming to this branch and appreciate all the help that's provided with a "can do" attitude!

When they can't figure out the problem with your account they won't try to help you at all ! The…read morebranch manager , Ryan Nishimura is absolutely no help. His way of helping was telling us " go away". Since we've open our account we have NOT received a bank statement. We've been asking and get no response . We moved, but still getting issues for fraud charges which is strange cause we don't have an account there. Need to inform my friends to move .

Lokahi FCU deserves a Zero star for their ridiculous card activation systems. I now have a credit…read morecard and a debit card for my wife that cannot be activated. My entries were correct, but it their genius system gets into a loop and then finally declares some minor piece of info incorrect (it wasn't) and says it cannot activate the card. Tells me to call customer service. What do I get from Customer Service? A lecture telling me to be more careful inputting my info and they tell me to go call the activation systems again. And it all happens again...over and over. Lokahi FCU absolutely has the worst card activation system I have ever seen anywhere.

Not gonna go with this bank ever! Wanted to sign up. Two tellers completely open doing nothing…read morewanted to sign up with this one nice looking lady then she passes it off to someone else, who didn't seem friendly or interested in helping me. She seemed like she was over her shift. She said it will take a while and maybe her manager can help but they seem so busy to even help so I ended up being irritated in the inside and just left. I thought joining would be easier for me and convinient since it's close by but judging by the service I go, my decision is no. I would look else where I don't recommended this business. That's probably why they are slow. Hard pass.

Nice people, good service; however, they want your money but don't allow its customers to use the…read morerest room. Suggest people bank elsewhere where they value customers and allow them to use their bathroom facilities.

I've drove by Central Pacific Bank's Pearl City Branch hundreds of times but never made a stop…read moreuntil today when I needed to use the ATM. I don't know of any other CPB that has a drive-thru ATM/Night Depository. Long and short. Have had my accounts at CPB from when it was originally City Bank. Small local Hawaii bank that merged over 15 years ago, that's how long I've stayed loyal to my bank! I've memorized my checking, routing, customer service line, and seen changes throughout the years. Those days when I need to walk into a branch, I always get great customer service from the tellers, call center reps, and other departments bank-wide. Downtown Honolulu is home to the Corporate HQ's and Main Branch. Like any business or industry, when one area isn't profitable as another area, you'd either downsize, consolidate, or expand where there are new opportunities. Unfortunately, few branches were closed permanently, for example in-store branches at Times Supermarket and Don Quijote. If I was a brand new customer shopping around for a bank, this new Shaka account would be a perfect introductory! They give you $100, you get your direct deposit/paycheck 2 days in advance, and you get refunded $20/month on ATM fees!