Territorial Savings Bank has been my bank for as long as I can remember. There was no reason for me…read moreto change. They even have a convenient drive-thru teller service. They've gone through many different tellers but the service was always the same - friendly and efficient. Jennifer is the person who's helped me the most. She is highly efficient and such a patient person. I can always feel her concern for my needs. When I was hesitant to go in person due to the COVID surge, Jennifer got things done for me on the phone. She even helped me with my "rewards" program today. Thanks again for that Jennifer!! Marie and Anisha are others who's also been there for many years, both nice, helpful and make you feel comfortable. I hope the three of them don't plan to move anywhere else.

This location has been by far the worst location I've ever been to. By any bank - even BOA on the…read moremainland is better this here. I've been with territorial for 11 years now and this branch is the reason I'm closing out all our accounts here. The teller today Jennifer was rude and and unreasonable. She even told my husband she could not accept his DoD id!

I have multiple accounts which required multiple movement of funds to create funding for a…read morecaregiver to be paid timely. I was provided fantastic assistance and support by Ahziah (forgive my spelling, but her name sounds like Asia). I have seen her often helping other customers with a smile and with confidence. She is always bubbly, happy and kind. She has such a positive attitude. This is the reason I do most of my banking with this branch! Ahzia, Michelle and Jared are kind and compassionate with all who they come in contact with. Thank you CPB management for putting such a great team together! I really like coming to this branch and appreciate all the help that's provided with a "can do" attitude!

When they can't figure out the problem with your account they won't try to help you at all ! The…read morebranch manager , Ryan Nishimura is absolutely no help. His way of helping was telling us " go away". Since we've open our account we have NOT received a bank statement. We've been asking and get no response . We moved, but still getting issues for fraud charges which is strange cause we don't have an account there. Need to inform my friends to move .

Sometimes the cash atm deposit function malfunctions and does not show in your account and I don't…read morewant to think my deposited money is missing so I always deposit in person at the bank. Even the drive up atm lost power and did not give me back or deposit my money. I did not give 1 star because the employees there are wonderful. I got credit for the missing funds. Always get a deposit receipt.

Once a month I drive my handicap sister to this BOH branch. Although my sister is mentally and…read moresocially challenged, she desires to work and manage her own finances. She doesn't know how to use a smart phone or computer. She barely understands basic banking, so we do our best to help her where we can. She takes the handivan to and from work everyday and brings home little over $200 a month for the few hours that she works. One of us siblings will take her to the bank to cash her two checks for the month. When going to the bank she is a bit unorthodox in her requests, many times confusing the teller and not fully understanding what the teller is saying. But i gotta tell you, I tip my hat to the service folks at pearlridge branch. They are amazing. Sometimes they are taken aback at the things she makes them do, but their patience and professionalism is incredible. I'm glad that my sister can experience the privilege of working and earning a paycheck, and then being treated so well at the bank despite her challenges.

Can't believe I used this bank customer service suck they will say we will give you a call back ,…read morebut never do, just to get a response by mail a few days later , if you have a car loan same , if try to pay your car off, best to call for a pay off, the bank will try there best to confuse you. I've had statements for 1.50 for three months because they didn't what me to pay my car off they Suck

Banking on it…read more.. This First Hawaiian Bank is located just right on the edge of Pearlridge Center near Pali Momi and one reasons I do love this location is that they have parking that's dedicated to the bank regardless being part of the mall. This bank has been here for as far as I can remember and with that the layout is quite spacious with a massive outdoor area in comparison to many of the other locations but the was zero wait and with the help of a lovely teller the gentleman was a delight and was on my way in just minutes...it's just still frustrating that I'm unable to process my check any other way than directly walking in. Thank you!

Busy, busy, busy! They open at 9 AM and the lines start at…read more8:30 AM. Lines for bank tellers, business ops, and even the drive-thru ATMs. Always efficient and quick though. Lots of long time staff who know what to do. Parking is tight but never impossible. Might have to walk an extra minute or two. Otherwise this location services its purpose in the busy Pearl City, Aiea area.

Nora was so helpful to order my new checks and print me out some temporary ones. She also assisted…read moreme in applying for overdraft protection.

I appreciate the staff here. It's so much more than a bank.... Well it's a credit Union. They are…read morehelpful and personable. I don't fell rushed and are actually heard. Adria is amazing!!

The teller was absolutely the worst one that I have been serviced by. First she calls out for the…read morenext member then she completely ignored me while she worked on her computer. After a few minutes she tells me she'll be right with me. Then when I told her my account number, I told her old yeah? And she says yeah. All orher tellers from the other branches just laugh with me but not this one. Then I told her I wanted to withdraw $200 from my checking account, one big bill, 50 $1 bills and the rest in $5. When she counted the money in two batches, the bills were all over the counter, and she just left it there for me to pick up the mess. I will avoid this branch in the future unless I absolutely have to use it and hope I don't get this teller again. I know it's hard to find workers but this one leaves a bad taste in your mouth.

Lokahi FCU deserves a Zero star for their ridiculous card activation systems. I now have a credit…read morecard and a debit card for my wife that cannot be activated. My entries were correct, but it their genius system gets into a loop and then finally declares some minor piece of info incorrect (it wasn't) and says it cannot activate the card. Tells me to call customer service. What do I get from Customer Service? A lecture telling me to be more careful inputting my info and they tell me to go call the activation systems again. And it all happens again...over and over. Lokahi FCU absolutely has the worst card activation system I have ever seen anywhere.

Not gonna go with this bank ever! Wanted to sign up. Two tellers completely open doing nothing…read morewanted to sign up with this one nice looking lady then she passes it off to someone else, who didn't seem friendly or interested in helping me. She seemed like she was over her shift. She said it will take a while and maybe her manager can help but they seem so busy to even help so I ended up being irritated in the inside and just left. I thought joining would be easier for me and convinient since it's close by but judging by the service I go, my decision is no. I would look else where I don't recommended this business. That's probably why they are slow. Hard pass.

Best credit union i know of. I feel so comfortable with all the ladies that work there!! They got…read moreit all, even a coin machine. Free for members, and a low fee for non members.

Free calendar at Waimalu Shopping Plaza…read more.. Every year, I enjoy getting the annual wall calendar from Aloha Pacific Federal Credit Union. Members submit photos to the contest and the best photos are published in the calendar. It's really cool to see local talent from amateur photographers in our 50th State! Note: I'm a member here because I used to work for The City and County of Honolulu. My coworker said that it's better to have more Credit Union accounts and compare interest rates, benefits, etc. Since I was in the area, I went to this branch of Aloha Pacific FCU. It had free shared parking and great air conditioning! The interior was bright and clean with cute Christmas decorations. Unlike the main branch where members speak to tellers via phone - and place ID, checks, cash, and other documents into a tube to send upstairs, this Waimalu branch has face-to-face transactions. I like it better! When it was my turn, I stepped up and asked for a calendar. I was asked how many? Ooh! I got two - one for my kitchen and one for my bathroom... Haha! I never know what day it is! Anyway, I'm glad that I went to the Waimalu Branch of Aloha Pacific FCU. I had gone to the main branch a couple of weeks ago, but the calendars hadn't arrived yet. I wanted to go early before they ran out!