The most unorganized bank iv ever been in... no signs anywhere. Everyone who walks in looks…read moreabsolutely confused.. people waiting on the side for a long time & waiting to get help. People waiting for tellers on the other side for other services and people standing IN LINE to get Help from front tellers. Absolutly a mess in here!! What the heck.

March 14,2022 9am--I do not work at a bank BUT don't you think the employees here would Know-how to…read moreread the amount on a personal checks or how to read numbers ?!?! Needed to deposit xxxxxx and Jonalyn process the check xxxx less than what's written on the check and gives me a receipt with the wrong amount on it!!!!! It really worries me if she has done this before and what happens to the extra money that wasn't deposited? What would happen if I didn't catch it ? We work hard for every cent and to have this happen is bothersome. And to add insult to injury she denied it and made me feel like I AM THE INCOMPETENT ONE !! So, I told her to check again !! And SURE ENOUGH I WAS TELLING THE TRUTH !!!She screwed up on a simple transaction !! IT makes me question her ability working with $$$... it's really scary !! Thank GOODNESS we don't bank here..........::/

Located off Ft. Weaver Road in Ewa Beach (same shopping center where Taste of Hong Kong, Foodland…read moreand Jamba Juice). Parking lot is always full and busy but if you park closer to Ft. Weaver Road you might get lucky and find a spot by Genki Sushi. I don't "bank" here but they are a "shared banking" branch with my credit union. They're never busy when I come here (maybe one or two people ahead of me in the teller line). Staff is really friendly and quick. They're running a "special" right now. If you open an account you get a free power storage/bank.

Service is great! Tellers are very nice and service is fast and straight forward. The line moves…read morequickly.

Always long lines . Slow service. They should have an actual bank in Ewa Beach, and not in a…read moregrocery store.

This is my first ever yelp review, so the fact I'm taking the time to write out this whole…read moresituation says a lot about how messed up it was. I didn't appreciate the way my family and I were treated. This branch is 5 minutes away from my house in Ewa, so we always come to do transactions here. We've never had issues until now. So the fact this situation happened is ridiculous. It all started when my sister was trying to deposit a check from GEICO Insurance to my father's bank of Hawaii account at this branch. It had my dad's first and last name and my other sister's first name (only because she is on the car insurance policy) to who it was payable to. He signed the back of the check and they wouldn't let her deposit to his account. The teller said she needed to get my other sister's signature and then she could deposit it. My sister comes back to the bank with the additional signature the teller requested. She proceeds to give the teller the check and the assistant manager on the floor then tells her that she's unable to deposit the check. The assistant manager proceeds to say that my other sister(whose first name is on the check) needs to deposit it. Keep in mind that her name is not on the bank account but they are still requesting her to be present (but not my father whose full name is on the check). Frustrated, my sister leaves the bank and my mother comes to the branch to figure out why a simple transaction is being denied. She proceeds to the next available teller and explains the situation, then the assistant manager (who denied the deposit with my sister) proceeds to rudely tell my mother that she can't deposit this check to my father's account because my sister (who's first name only is on the check) has to be present, even though she is not the account holder. My mother states that we always make deposits here to the Aloha Gas account and my father's account before and we never need a signature to deposit. My mother then requests to see the branch manager, and she says "I am the assistant manager, you can speak to me" my mother requests again to speak with the actual branch manager and gets denied. Frustrated and offended by the assistant manager, my mother leaves this branch and goes to the kapolei branch where she was able to deposit my father's check. The next day, I go to the bank of Hawaii branch in Ewa beach safeway to cash my bonus check from my employer. The bonus check has my full name and I endorsed the check on the back per banking protocol. I proceed to the available teller, showed my ID, he approves the transaction and is about to get my cash. Then the assistant manager (who was rude to my mother and sister), looks at my ID and then tells me I can't cash my bonus check. Proceeds to tell me that they need to verify that I work for the company and that I've cashed checks from my employer at that bank before. (Mind you, I do all the time because this branch is close by my house). This is a Saturday and my employer's office is closed so there's no way to contact my employer. The fact I was denied to cash a check in my name is ridiculous and petty. Frustrated with being denied to cash my check, I drove all the way to the Pearlridge bank of Hawaii where I was able to cash my bonus check, no issues. I am sharing this story because my mother, my sister and I were treated poorly by the assistant manager at this branch (who never had a name tag on both occasions she was rude to us). I spoke with the actual branch manager to tell her the situation and she was just defending the assistant manager, who she said she is actually just a supervisor. The branch manager told me that their specific branch is just thorough. Like, I get that people are just doing their job but the fact this lady was petty enough to not let me cash my check is terrible. Depositing and cashing checks are simple transactions but we went through all these issues because of one individual.

This branch always had a solution for my problems. Done with efficiency and care for me, my…read moreaccounts everything in general. Just love the whole staff!

I recently needed to close my account and move my funds to a bank closer to home. I live in Bend,…read moreOregon, so I contacted FEDCU by phone to find out how to do that in the easiest way. I spoke to Michelle Rabago, and she was so kind and patient to help me through all of the steps. I am 77 years old, and not as adept at doing things on the computer. Michelle walked me through the process step by step never getting impatient with me and I was able to complete the process successfully. I could not have done this without Michelle's assistance. Mahalo Michelle, You are the greatest! Tom Marple, Bend Oregon

I have been a customer of Hawaii State Federal Credit Union for almost 20 years. It's not more. On…read moreme first 2026 I'm about 9:45 AM. I went in and did a $2600 transaction. There was nearly no one in the bank. I went and sat on the couches provided by the bank because I need to go to T-Mobile which was next-door but they opened in 15 minutes. So I thought sitting on the couch for 15 minutes would be a good idea and just wait. I was asked by the tell her if I needed additional help and I said no, I'm just waiting for Tmobile to over next-door, she kinda went on the offense and said "what time is that??" I said like 15 minutes is that OK? She said as long as it's 15 minutes like she was gonna kick me out or something as a member to the bank and then the other girl said you can't stay here. I was just looking for a comfortable place after doing a transaction with my bank. Two 815 minutes to Tmobile to open up quietly, sat on the corner on my phone with nearly no customers in the store. You can see in the picture. I posted the two girls. The guy in the picture is probably one of the best customer service service representative there! My transaction was awesome. It's when I sat down on the couch after the transaction, thenall hell broke loose. Well, just wanted to sit down and wait for 15 minutes. I am taking my business to Navy federal full-time, at least I'm welcome to sit on the couch for 10 minutes or 15 minutes.

I've been an HSFCU member for ages, but only 3 years ago Ewa Beach became my local branch, and I'm…read moreso glad! It is clean, very modern, and while other branches have long lines, I've never encountered that in Ewa Beach. The branch doesn't even look like your typical credit union--there's no long bank of teller's windows. Tellers approach you with laptop in hand, and if you need, you work with them at a station. If not, they teach you how to use the computerized machines (think ATM on steroids) to complete your transaction. I don't deposit checks in person much anymore since remote deposits are so easy, but when I do, the computer thingy will make it easier. Also, Ewa Beach and I think Aiea are the only locations that are open on Saturday. Thanks for that!!

Minimalist... Love…read morethe modern decor it does give a nice and clean vibe though the minimalist was interesting with just two lines going for regular and business I can understand it's not town location though it's not exactly a practical location I'd like to do business with as the wait was a bit much for me and ended up leaving. Located in Ewa in a small shopping center with Foodland, Longs and Aloha Gas there's lots of free parking but I don't think this would be the choice spot for me personally but lovely place. Thank you!

This has to be the worst bank on the island. There is TWO tellers and they are terrible with…read morecustomer service. If you don't have a cash transaction the tellers on the side can help you. I sat with someone in their loan department about a HELOC. She said she was the best person to assist me but please tell me why we spent the whole 45 minutes on the phone with the loan department her asking how she needs to handle my transactions. Terrible terrible terrible!!

Banking in Waipahu, Oahu, Hawaii…read more.. My aunty has her checking and savings accounts at American Savings Bank. We have been calling every month to transfer money from her savings to her checking. I thought that it was strange that her accounts were only in her name. I asked if she wanted one or both of her sons on her accounts... to be safe... in case she goes into the hospital again... She agreed. I parked in the shared parking lot at Waipahu Town Center. Located right next to Longs Drugs Store, American Savings Bank has two Automated Teller Machines outside for after hour transactions. They close at 5pm on Mondays through Thursdays; 6pm on Fridays; and 1pm on Saturdays and Sundays. Inside the spacious, clean environment, there were two visible tellers. Another customer was waiting for the 3rd teller who was in the back. I grabbed an office chair from the office on the end so aunty could sit down while she waited for her turn. A teller finally was free to help us, but she couldn't do everything that we requested. The Assistant Vice President, Jill, came to our aid. We followed her to her office and laid out some documents. Jill did as much as she could. We will keep in touch and finish this transaction tomorrow. Thank you! Note: checks are $28.50 per box - hopefully, this fee can be waived!

I HAD SUCH AN AMAZING EXPERIENCE AT THIS PLACE! Miss Louella Villanueva is the most amazing and…read moreefficient personal banker I've ever met! If you want a fast and easy service, I HIGHLY recommend that you go see her at the Waipahu branch. Thank you again Miss Louella!