The Teller Normie has excellent customer service. I go there to get my Yen for Japan. They have the best rates vs. other banks. Aloha, Derek read more

Central Pacific Bank - Teller Normie...Excellent Customer Service! - Banks & Credit Unions Near Me - Mililani, Hawaii

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This is the best branch on the entire island. All the workers there care about there customers. I go there weekly and I always enjoy it. So welcoming and always smiling. read more

Online banking is so convenient! Business bank manager JF is so knowledgeable, helpful, and kind!

I came here because according to their website today they are selling yen at 140.5 yen - $1. I went to the window and spoke with Abcide. She answered all my questions and was so nice and patient. She informed me that I have to open an account to get the yen at that price and I have to pay for them yen in cash. Okay, no problem. Went to my CU get the cash and back to CPB to open my account. Helen helped me as soon as I walked in. We opened my account, ordered my yen and she even had me download the CPB app to make sure I was able to set up and log in. Everyone here is so nice and pleasant.. it really makes me want to do more banking here. I also told Helen... every time I say or think Central Pacific Bank I hear their jingle in my head! Talk about good and effective advertising!! :) read more

Central Pacific Bank - Banks & Credit Unions Near Me - Mililani, Hawaii

Kerri always makes my day better awesome customer service every time I go in she always has a pleasant smile, very professional and efficient read more

I have unfortunately had several horrible experiences at the CPB Mililani branch. The "teller manager" there is very unprofessional. She communicates with a very abrasive tone! If you are not considered "A Regular" be prepared to be treated as less than important! She could really use a seminar on common courtesy to "all" that enters the bank. No consistency! One bad apple doesn't represent the character of the entire bank, but having her as "teller manager" is a very poor choice considering her character and the fact that she unfortunately interacts with the public daily! People in her position should be treating everyone equally and with respect. read more

I deposited a check from another finacial institution and have to wait 12 days because of the amount. A check is like money, however they are making my wait 12 days because I dont have the amount of cash that the check is in my account. Its from another finacial institution and should only take 2 daus. read more

You have a policy that requires customers to remove their Mask for 2 Seconds. This policy exposes your customer to Covid-19. A better way is to use thumb/finger print scanner. Wipe the scanner after every use. This way your bank will not expose customers to Covid-19. Be the leader of good banking practices and I'm sure more and more customers will feel safe coming to your bank. read more

On March 14,2024 my husband and I went to Central Pacific Bank/ Mililani branch to cash a cashiers check we received from Hickam Federal Credit Union. It was money we had taken out of our savings account. We were told there were insufficient funds and Central Pacific Bank refused to cash the check. Cashiers checks are bank guaranteed securities. With proper ID, and as long as the check isn't fraudulent, it can be cashed at any financial institution in the United States. Including places like Walmart money centers. If you don't have an account, they normally charge a small fee. Something similar happened to us at Central Pacific Bank years ago when we tried to cash US savings bonds.They asked all kinds of questions, like where we got the bonds, things that were none of their business. We picked the bonds up off the counter and took them to another bank in Mililani where they had never even seen me before. The cashier cashed the bonds, never asked one question. That's the reason we left Central Pacific Bank. We have filed a complaint with the FDIC, maybe they can make this Bank understand how cashiers checks work. read more

2 dollar bills in stock, they had enough for me and knew exactly why people would need them. Thank you for understanding!

This place is so slow I was waiting in line for a good 15 minutes they only had to cashier's. Come on people have stuff to do.

LOCATION: Town Center of Mililani, in the two story building adjacent to Assagios. Located on the bottom floor, corner. SERVICE: I bank here because I have a checking account here and a bank loan here. I come here only once a month to pay my bill. Most of my banking is done at another bank where most of our money is. I love their customer service. They are very friendly and down to earth. They always make me feel like a valued customer. Love that. Lol. Oh and yes, I really love coming here because they have a large flat screen television in the middle with a couch and lounging space. I love it how you can be entertained by the television while you're waiting in line for a teller. They must love watching the Food Network (LIKE I DO!) so it's always on that channel. So, seriously, I could stay in that line for hours because I'll be entertained with one of my favorite television shows! No joke. I can watch that channel all day. Hehe. read more

"That's my bank!" (Bank of Hawaii) has nothing on Central Pacific Bank (CPB). This branch has such a nice layout. When you enter, the waiting area is comfortable, there is a TV, and great chairs. The teller line is almost always empty to three people waiting. You have ample bank tellers so that you don't have to stand in line for 20 minutes (like other places). And the Customer Service lady (Lynda) is SUPER! She is accurate, informative, knowledgeable of their bank offerings, and friendly. Does it get any better? We have compared FIVE (5) other banks and credit unions on Island. This has the best offerings: Great APR's, Annual Fee FREE Signature Visa credit card with a rewards program, wire transfers with the lowest fees (or it's FREE if you maintain a minimum $7,000 balance). Hey, that's rainy day fun money or emergency money my friends... you don't need it right now, so bank it here and reap the benefits! THIS BRANCH located at the Mililani Town Center (across the street from American Savings... a little hard to find so keep looking. It's a 2 story white office building with a dentist on the 2F and Physical Therapy Center of Mililani next to it)). It's worth the change to this bank. Take the time, change, and relax knowing you have done very well for yourself. Trust me... I've tried FIVE others and THIS is it. Please check the "Useful" button below if I've helped you make your decision. Thank you for reading my review :-) read more

Located in Mililani near Assagio's. I needed cash and luckily this bank is open on Saturdays! When I arrived (1030 AM) there was only one person in line ahead of me. I was greeted by a middle aged Asian teller who was extremely friendly and patient. She asked me if I have a debit card and if I had signed up for the U Choose Rewards; I told her I had already signed up. She also asked me if I had overdraft protection and I also told her that I did. She was great! She made sure I had all the free perks for my checking account and she completed my transaction promptly. Very nice staff! read more

This bank is simply the best! From their foyer with a tv and nice chairs; to little or no lines; great staff in every department. I couldn't ask for anything more! read more

I would not recommend this bank. They take every opportunity to charge fees. The hours are are typical for a bank. Customer service is mediocre at best. It takes forever to get a replacement debit card (7 to 10 business days). Try a credit union instead. They seems to value your business. read more