Located in Mililani Town Center by the movie theatres…read more ATM outside of branch and also two inside the foyer. Besides withdrawals, these accept cash and check deposits so you don't have to wait in line. Thursday morning at 9:30 there was a short line which went quickly since four tellers and also manager. Was lucky to have Summer assist me and she was quick, efficient, explained process and what she was doing each time she needed to step away. Loved her way of communicating and also making sure I was aware of other products and specials. The branch is and smells clean, nice things to look at while in line, and although small, the layout appears spacious.

I'm not sure why they only have 2.5 Stars, been with them for 60years and no problems. I wanted to…read morerecognize NUI teller for Mililani branch. Outstanding Customer Service...He help me solve a problem with my maintenance fee, My checking account was blocking my Management company from collecting my maintenance fee for three months, Had to pay $35- per month late fee. Nobody could answer my question at the bank, except Nui....thank you an Aloha, Derek

I made an appointment for today, 10/9/2025 at 10:30 a.m…read more I had the pleasure of meeting with a very competent young man who found out in less than 10 minutes why only two of three automatic deposits from one company showed up on my bank statement. So impressive. After the fast reconciliation of two of my several accounts we had a chance to chat for a moment. I asked for his business card and he shared he was a recent hire, his background and education. So very relieved and appreciative of his rapid skills. I wished him much success in his future advancement.

I recently had to go back to this branch and it continued to look completely out of sorts. Several…read morepeople left after long wait times, which was funny because it seemed they had more employees than customers. I thought it was funny because the manager responded to my initial bad yelp review wanting more feedback when all you have to do is take a look around at the operation there. Avoid this branch if possible, the Aiea branch is amazing.

Lori was super patient helping my son open his first savings and checking account for his new…read morebusiness. The rates for an auto loan is so much better than with his current auto loan is with a big local bank, so he refinanced got approved immediately and is literally paying half of what he used to and for a short period of time! Great thing is this bank is close to home. No trouble finding parking, but able to do all his transactions on line or at the auto teller machine.

I getting tired of their ATM not working maybe go back to the old one…read more Did it ever work every time I go to use it it s under maintenance

The tellers are great. Hence the 2 stars. However,…read moremanagement and customer service over the phone are awful. The condescending tone when you call with an issue has made me withdrawal funds as often as I can just to go and deposit my money to my other bank. The worst of it all... their ATM machines are SO unreliable!!!! They are "temporarily out of service" so often, I'm in shock when it is actually in use. I've made so many service fees to the bank across the parking lot just to take out my own money! I'm on my way out of there!

Always attentive and patient. I recommend them for regular bank services and as a notary.read more

I couldn't be more happy with NFCU been here with this institution for most of my Navy employment…read moreconstantly thriving for better service Marie

Rashida was so helpful! She went above and beyond to help me out and I can't thank her enough! I'd…read moredefinitely recommend assistance from her if you plan to stop by!

First time here, I don't bank with First Hawaiian Bank. I came here for my mom, changing home…read moreaddress, property being sold. She has a pension from my father work place...Love's Bakery which was Closed on 2016. Had First Hawaiian on her statement. Justine helped me to resolve this problem... took 45 minutes to research. Since I'm not on the account, I brought a POA show them. Cierra helped to record everything in her notary book. Again, Excellent customer service at Mililani. Aloha, Derek

Transaction... The…read moreneed to enter the bank as my checks has been having issues to deposit so I trust no other way than to do it the old school way though I do like it saves me some dough from not getting it in directly but since I'm in the area thought to get it done as I arrive in five minutes to closing it was still very busy at every department but knowing I got here on time is one less adulting I must do. Thank you!

Always and will be my forever bank love love the staff tellers a fast and accurate…read more Marie

After decades I finally requested a debit card. Why? We attended a pre-tour luncheon and the boss…read moreof the travel company answered a lady's question. He told her you can get yen out of an ATM at 7 Eleven. Cool! My card finally arrived today in the 7-10 day window - hooray!!! Okay but it's been decades- how do I use it? I saw a smiling employee who saw me approach her. I shared my quandary. Nali Nakata, Assistant Vice President Petsonal Banker put me at ease and stood by my side showing me the ropes. Sigh of relief. After the transaction at the indoor machine she took me to her desk, gave me a booklet and highlighted the foreign fees I'd be subject to. So thorough and patient, appreciate her. Okay ready to holoholo

Its a Saturday and there are about 7 people in line for a teller. But.....the female with the…read moreblond streaked hair supervisor who walks around the tellers had to make a conversation about Toyota tacomas with a male bank customer - taking up the tellers line. Too long conversation about parts and gave him a contact card to him to talk about it later. She finally figured out people waiting in line were getting mad. Flirt on your off time. The teller I got was courteous.

I've been banking with PHFCU for 35+ years. They have Nice branches with bathrooms - critical for…read moreseniors, good location, nice people and participates in convenient inter FCU banking. Won't go anywhere else.

I visit this bank quite often since I work in the Town Center and it's easily accessible to me. I…read moreonly bank here for my 3 children's accounts. I find it much easier to do banking seperate to my accounts since the kids accounts are meant to be for SAVING lol. Territorial appealed to me because of the fact they still have passbook accounts. It's been quite useful for my children to visually track their savings individually. At any point in time I can physically show them first hand their money is all being deposited to their own accounts in their names! With most banks still printing and sending out statements I feel it's a huge waste. Whenever I visit, I'm always greeted and for the most part seeing the same tellers. On occasion there will be temp or new tellers but they are all very nice and knowledgeable. The bank is very clean and organized. Since its a smaller bank it makes me feel a little safer especially since it's right in front of the parking lot. I haven't expanded to any other banking services but I'm sure anything other banks offer, you can expect those services here as well.

From the owner: Proudly serving the Mililani community, we at Territorial Savings Bank are here to help you meet…read moreyour financial goals. From personal and business banking to mortgages, savings, and more, our Mililani branch team is ready to assist with friendly, knowledgeable service. Stop by and experience banking with aloha.