Located off Ft. Weaver Road in Ewa Beach (same shopping center where Taste of Hong Kong, Foodland…read moreand Jamba Juice). Parking lot is always full and busy but if you park closer to Ft. Weaver Road you might get lucky and find a spot by Genki Sushi. I don't "bank" here but they are a "shared banking" branch with my credit union. They're never busy when I come here (maybe one or two people ahead of me in the teller line). Staff is really friendly and quick. They're running a "special" right now. If you open an account you get a free power storage/bank.

Service is great! Tellers are very nice and service is fast and straight forward. The line moves…read morequickly.

Best credit union i know of. I feel so comfortable with all the ladies that work there!! They got…read moreit all, even a coin machine. Free for members, and a low fee for non members.

Free calendar at Waimalu Shopping Plaza…read more.. Every year, I enjoy getting the annual wall calendar from Aloha Pacific Federal Credit Union. Members submit photos to the contest and the best photos are published in the calendar. It's really cool to see local talent from amateur photographers in our 50th State! Note: I'm a member here because I used to work for The City and County of Honolulu. My coworker said that it's better to have more Credit Union accounts and compare interest rates, benefits, etc. Since I was in the area, I went to this branch of Aloha Pacific FCU. It had free shared parking and great air conditioning! The interior was bright and clean with cute Christmas decorations. Unlike the main branch where members speak to tellers via phone - and place ID, checks, cash, and other documents into a tube to send upstairs, this Waimalu branch has face-to-face transactions. I like it better! When it was my turn, I stepped up and asked for a calendar. I was asked how many? Ooh! I got two - one for my kitchen and one for my bathroom... Haha! I never know what day it is! Anyway, I'm glad that I went to the Waimalu Branch of Aloha Pacific FCU. I had gone to the main branch a couple of weeks ago, but the calendars hadn't arrived yet. I wanted to go early before they ran out!

Banking in Waipahu, Oahu, Hawaii…read more.. My aunty has her checking and savings accounts at American Savings Bank. We have been calling every month to transfer money from her savings to her checking. I thought that it was strange that her accounts were only in her name. I asked if she wanted one or both of her sons on her accounts... to be safe... in case she goes into the hospital again... She agreed. I parked in the shared parking lot at Waipahu Town Center. Located right next to Longs Drugs Store, American Savings Bank has two Automated Teller Machines outside for after hour transactions. They close at 5pm on Mondays through Thursdays; 6pm on Fridays; and 1pm on Saturdays and Sundays. Inside the spacious, clean environment, there were two visible tellers. Another customer was waiting for the 3rd teller who was in the back. I grabbed an office chair from the office on the end so aunty could sit down while she waited for her turn. A teller finally was free to help us, but she couldn't do everything that we requested. The Assistant Vice President, Jill, came to our aid. We followed her to her office and laid out some documents. Jill did as much as she could. We will keep in touch and finish this transaction tomorrow. Thank you! Note: checks are $28.50 per box - hopefully, this fee can be waived!

The line was outstandingly LONG. I pretty much waited…read moreoutside with a bunch of people for over 20 minutes and looking in from the glass... was a bunch of people in line inside as well. I left after the 25 min mark of just being outside. I already knew once I get in it will be another 20 minutes or so ? I left and decided to go to ASB in Ewa Beach and no one was there. I got helped right away. Anyway, I was just there to deposit money into my dad bank acc. So it was no big deal. I had ASB for 7 yrs until my recent close.. I no longer Bank with ASB Anymore due to the long waits and unusual service when being helped. Hopefully one day I will resurface to ASB Loyalty and reopen a acc.

We've been going there ever since their bank was situated on the base Hickam Air-force Base. Aread more

Took a visit to complete a withdrawal transaction just to find the amount we can withdraw was…read morelimited due to shortage of funds. The fact they were not proactive in understanding people were here to withdraw money for the Holidays. Poor planning especially at the main branch.

I've been banking with Misty in Kapolei for years and her team at the Kapolei Branch always take…read morecare of me! I love how they know me and always make me feel welcome. Some time I have to force myself to leave because it's like talking to family!

We do a lot of banking with HLEFCU and come to this branch quite often…read more I walked in with my boyfriend and was greeting by the first teller. She was very friendly and helped him with his transaction so I waited in line for my turn. There was another teller there but appeared to be busy. She did not look up once and just continued on her business. I waited for about 3 minutes until she finally looked at me asked if I needed any help. I was a little shocked as all the tellers that have helped me in the past have been very nice and friendly and greet you as soon as you walk in. Maybe she was busy or was having a bad day. She ended up helping me with my transaction, but seemed a bit preoccupied. It could have been as they were closing in 20 min, but the teller who was helping my boyfriend was chatting with him and was very welcoming. This was the first time I had experienced this type of customer service there and was a bit disappointed. Usually when I come here or the other branches, the tellers are very welcoming and give you that feel of family.

This branch always had a solution for my problems. Done with efficiency and care for me, my…read moreaccounts everything in general. Just love the whole staff!

I recently needed to close my account and move my funds to a bank closer to home. I live in Bend,…read moreOregon, so I contacted FEDCU by phone to find out how to do that in the easiest way. I spoke to Michelle Rabago, and she was so kind and patient to help me through all of the steps. I am 77 years old, and not as adept at doing things on the computer. Michelle walked me through the process step by step never getting impatient with me and I was able to complete the process successfully. I could not have done this without Michelle's assistance. Mahalo Michelle, You are the greatest! Tom Marple, Bend Oregon

Recently visited the Hawaii National Bank at 98-1268 Kaahumanu St, Ste. 101 in Pearl City. Was…read moreassisted by Ao Malufau, a banking specialist. She was very friendly, personable, and helpful. Made my brief visit extra special and exceptional!

This is the worst bank with the worst customer service!…read more Today I wanted to sign up a checking account and this lady name TIFFANY was not friendly at all!!! It seems as if she doesn't want to do business with you! I don't know what her problem was but it seems as if she hates her job. Usually when a customer comes in, it's suppose to be a smiling, engaging and a personal experience. My experience is a boring, strict, resting bitch face Asian lady who doesn't give a f*ck why you are here. So filling out forms she asks questions, i can't even barely hear what she is asking!! She needs to speak up! Then next thing you know she says I can't open due to ASB which I wasn't aware so I guess that's the only plus of info she gave me. After telling me she decides to just say that. No "SORRY" we can't open. It's more like "yeah we can't open it" with her boring monotone voice!! With that being said before I left I asked her name "name is Tiffany" which she didn't even say any ending greeting. As a business student major she needs to work on her customer service the most. How do you expect to do business with a customer if your not building a raport with the customer. The number one and most important is SMILING!! For some reason she looks as if she hates her job and feels like she is forced upon working there! This is what sets her verbal communication!!! If I was ever HR for this company I would never hire her or I would re-evaluate her employment!! Overall i will fix what I need to do but NEVER will i do any services with this bank! You can thank TIFFANY for the experience and I will tell friends family and mostly all others that I know due to me know a lot of people. Tiffany may karma get you. Have a good day TIFFANY!

Tellers are always friendly and helpful! Manager on duty…read morealways very helpful and very knowledgeable.

The branch manager was very helpful when I opened a new account. The interest rate is definitely…read morebetter than the regular bank.