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    Central Transport

    1.0 (12 reviews)

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    Home Direct USA

    Home Direct USA

    1.2
    (227 reviews)

    I just want to start off by saying, the guy below me is dumb as hell…read more This company is the worst I have seen to date. They don't answer the phone, they don't return emails. I don't get how the are in business or how any company with a good name would use there horrible services. My next move is the better business bureau .

    Why can't I give ZERO stars? Though, I'm glad it's not just me. I can't say I was surprised to see…read morea 1-star ranking for these clowns. My story is oh so similar to everyone else's. But, here you go anyway. I ordered an outdoor patio set on 6/15/14 (table, 4 chairs) with the promised delivery date of 6/25/14. I get a call from Home Direct today (6/25) saying the furniture won't be delivered until 7/2 now. Why? No idea. I had to call Target to find out that HomeDirect only delivers to my area once a week. Stupid, considering I live in one of the biggest cities in the country, but whatever. I can call them and see if I can just come pick it up myself (we're having a cookout Friday and expected to have a place for people to sit). I call the number. Twice. The first time, I wait THIRTY MINUTES and no one picks up. That's when I hang up and call Target. After they give me the bad news, I call HomeDirect back again. I've now been on hold for another 25 minutes. I emailed them during my wait, but I seriously doubt they will respond. There is a bright-side, though. During the 55 minutes I've been waiting for someone to answer my call, I've heard "Thank you for calling home direct. all representatives are currently assisting other callers. Please hold for the next available representative. Thank you" literally 132 times. This business should be shut down.

    National Van Lines

    National Van Lines

    3.0
    (348 reviews)

    Very helpful, very efficient, Stephanie Garcia went above and beyond any expectations I had in…read moregetting me timely quotes for 2 destinations. The crew arrived on time and moved us out smoothly; all the movers were courteous and communicated with me in a timely manner! I would recommend!

    My wife reached out to National Van Lines as we prepared for a move from South Carolina to…read moreMichigan. We had a very bad experience with another moving company for the move to SC, which my wife explained to the scheduling consultant. My wife was assured things would be very different with National Van Lines and that it would be a much better experience than our previous multi-state move. Things went sideways as we got close to the moving date. First, the subcontracted driver called on Monday to inform us he would be there on Tuesday, even though National Van Lines had scheduled his arrival for Wednesday. (We had made arrangements to have our pets transported on Tuesday so they would be out of the way when the movers arrived.) The additional loading help was a no-show, so another crew had to be found in the spur of the moment. They rushed and rushed to help my wife finish packing, since I was already in Michigan to close on our new home. At the end of the day, a good chunk of our possessions were not loaded into the truck, and the driver claimed a personal situation would delay the delivery of our possessions for two weeks. My wife was extremely stressed and upset over the experience. My wife delayed her departure to Michigan until Wednesday. She spent most of the day sorting through what had been left at the house, taking a bunch of things to the dump and some to be donated. She loaded her vehicle to the max and began the two-day drive to Michigan Wednesday night, leaving more stuff in the house. She arrived in Michigan late Thursday night, still stressed and upset. She had been in touch with our consultant at National Van Lines, who was totally in the dark about what the driver had communicated to us. I made travel arrangements to fly out of Michigan early Friday morning, landing in South Carolina late in the morning. I rented a van and drove to our house. I finished loading the rest of our possessions into the rental and cleaned up the mess left behind by the movers. Then I made the two-day drive to Michigan, arriving late Saturday night. We unloaded the moving van Sunday morning before I returned the van and hit the road to travel to a client site. Between the flight, van rental, hotel, and travel expenses, that was more than $1,000 of additional expenses (on top of a bill of more than $13,000) out of pocket. We were out running an errand about an hour from the house on a Sunday when my wife got a call from National Van Lines asking where we were, because the delivery driver (a different person than the one who picked up our stuff) was at the house ready to unload. We rushed back to the house and worked with a great driver and crew to get things unloaded. I reached out to National Van Lines afterward about filing a claim for the additional expenses of my trip to South Carolina to finish the job that we paid them to do. They denied our claim because we had already received a meager stipend for the delay in delivering our stuff (a couple of hundred dollars). The fact that the extra expense was a direct result of their contractor not completing the job was completely ignored. When I contacted them to ask for a reconsideration, they stopped replying to us. The consulting team is great. They hyped up the quality and standards of National Van Lines, and how their contractors follow the same high level of professionalism. Unfortunately, that isn't the case. Thankfully, we do not plan to move again. But if we had to, we would not call on National Van Lines again.

    Safeguard Self Storage

    Safeguard Self Storage

    4.4
    (7 reviews)

    IF you're looking for a storage place to store stuff. DO YOUR RESEARCH and know what you're going…read moreto get. I have been a customer at Safeguard Self Storage in Lyons, IL for around 7 years so I have seen it all. I've seen managers come and go. I've seen doors get hit and take a month to get repaired. I've seen doors just break and take months to get repaired. I've seen managers park their car in the drive in bay. I've also heard from an old manager that the employees at the locations have no control over temperatures in the facility as a company in Florida took it over. I've pretty much seen it all, but there is more to it. When covid, rents were frozen in residential places since working was hard for most people. At Safeguard they continued to increase rent throughout covid. My units alone saw 2 increases during it of at least 10%. This past year they renovated some areas of their building including the main office and changing out the fire extinguisher. When it came to installing the new fire extinguisher boxes there was no notification from them about cutting into customers units. In one go, I had two units cut into with boxes and paper on the other side of the metal. Sparks from the grinder could've started my stuff on fire. For a month after, I could not close one of my units properly. It took them multiple complaints to fix the issue. Shortly after this happened I got a letter of increase on two of my units. I spoke to the manager, at the time, about this and due to my units getting cut. Over the phone, she told me one of my units would see the increase and the other would not. This was back in June and we are now almost in October. Even after multiple inquiries about this they have not corrected the issue nor have they acknowledged this. One of the biggest issues I've had besides this was the temperatures. Their units are supposed to be climate controlled and is publicly stated on their website to be "Heated and air conditioned units." The temperatures this past summer have been the absolute worst they have ever been in 7 years. Even on days that it was 64 degrees out, in the morning, the units were 75 degrees with a humidity of 50%. This means that they have their units programmed to stay around 75 degree and it rarely goes below that, especially during the day. I have even spoke to the Regional Vice President about this. In one email (attached as photo), He claims that this has how it's always been throughout my stay at their facility, but in prior years the temperature next went above 70-72 degrees during the summer and in the winter never went below 58 (which in reality is super cold). In his email he also states "These spaces do not provide consistent internal temperature or humidity control." If they do not provide consistent temperatures then how come they are moreso consistently at 75 degrees with the off chance that it changes +/- 2 degrees? This is caused by the temperature being set at a certain temperature. With the temperatures being set to not really go below 75 degrees shows that they are not really climate controlled or even heated/cooled. I have even been told via a phone call with Kevin that their units are "heated/cooled" for the items being stored and not for the people coming into their facility whether it's a potentially new client or one thats been here for years. While also being told "Also, we have had no other customers that have complained about the temperature settings." How are customers supposed to know the exact temperature of the units since the company doesn't publicly display it on each floor? They won't unless they buy a device like I did. Being in there for 2 minutes would cause you to sweat instantly. They literally do not care about their customers or the items you have stored in your units. All they care about is increasing your rent and earning more money, even during the covid pandemic. Even their employees hate going up to units as they know how humid it is in there and they stay in the offices 99% of the time where it's actually air conditioned. They even agree that it's ridiculous how the temps are up there, but they aren't able to do anything about it. So they just sit there without saying anything and taking home checks.

    was a great experience & very smooth, Kelly at safeguard was super helpful & made the whole…read moresituation a smooth one, highly recommended if you need storage in the area

    Central Transport - shipping_centers - Updated August 2026

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