Really great service and will definitely come back I was in and out in a jiffy thank you so much Yvonne manning

My favorite place for all my shipping needs. Wonderful service. Nice people. Notary too.

This place you can get all fax n copied n P.O. Box etc coming see all she can offer for you all you won't be disappointed thanks for your all help to make her business a good one n good customer services read more

My first time visiting this store and Yvonne, made me feel comfortable from the time I called the store. Didn't know the store has been there for 10+ years next to Jewels and behind the Chase bank all this time to send packages as well as several other things. Go check her out read more

I went to Parcels Express 12003 S. Pulaski Road, Alsip, Il 60803 the services there were excellent. Very pleasant attitude.. Great!!! read more

This was my first time visiting and I was not disappointed. The owner is super helpful and friendly. Her prices are cheaper than any other place I've found. There is also a bevy of products for sale like candles, jewelry, knickknacks, home goods and embellishments. I highly recommend you stop in if you're ever in the area. You can find gifts for every kind of personality. Wish I found out about it before Christmas because of the vast selection/fairly priced items. A true hidden gem of Alsip! read more

The owner is the sweetest human ever! So helpful! Thanks so much, will be only using this business as of now!

If you have a package to have delivered or need supplies this is the place! I drop packages off for greyhound and I'm always Greeted with a smile. Highly recommended great service very knowledgeable and helpful. Their website is also great for tracking your packages. read more

Ok I'm not going to waste no time posting this review. I have had the pleasure of meeting customers that love this place. You can find rear stamps, all kind of Post office needs and much more They even take Amazon So let's get this right you can Send mail/ receive mail with privitemail box Send ups, FedEx, DHL, post office, grayhound drop off, notary, and all you packing items can be tracked on there website. You can even come in and shop for gifts and cards,candy,candles and Guess what when you are all done you can just get your gifts wrapped up nice with the gift wrapping service and them ship them off right here. One more thing this place has shipping boxes of all sizes I have nothing but nice things to say about this place. I'm so happy that I found it. This place is really under rated. I hope that my review and other great yelpers get this place on the map. So come and check out this one stop shop Check out all this place have to offer and don't forget to buy a Yankee candle. Happy customer read more

See all

I love Parcels Express! The owner is soooo customer friendly and kind. I use her shipping services whenever possible. She completes the mailing label for you! She has a lot of other items in the store for purchase as well! I live in the community so will always support!!! read more

Why have business hours posted if you aren't going to honor them? Two stars only because the first time I was here the woman was very helpful. My time is valuable. Coming here only to have to go somewhere else because you're not open when you should be, means you must not need business! Emergencies happen, but a good business person will have a backup plan. (Sign posted says returning at 9:15 and it's 9:40) read more

i wish to give my thanks to yvonne took my packages for return for fed ex and she made sure they were taped correctly she is defenitley a a plus lady will go there for all my shipping,/respectfully chuck, read more

I don't know who you think I am but I am NOT a disgruntled ex-employee or a thief. That is a bald-faced lie. I have never met you, been there or worked there. Don't lie and make excuses for your poor customer service. I noted exactly what you said. I get that you're in business to make money but you were snotty. Period. You should take responsibility and apologize, not lie. That's just pathetic. read more

This company must be under new management!!!! I.love the new ower for this store. She was so respectful and very professional. This place is a good example on how business are suppose to treat their customers. Love this place because the staff was.so kind and focused on my needs. Please go to this place and check it out foe yourselves. Signed Good Experience read more

I was in a bind and Yvonne (owner) made sure that my package went out on time. Customer service was on point! First time in this store and enjoyed all the treasures she had for sale. Will definitely be back! read more

Yvonne is the BEST!! Honesty some of the best customer service I have ever received, which is hard to come by nowadays. I was in and out in 10 minutes and I know my package is in safe hands. Would definitely recommend going here. Way friendly than any USPS I've been to. read more

I came to this store to drop off packages for Greyhound shipping and had an unexpectedly great experience! The owner is enthusiastic and very helpful, and the store was so cute. There were a lot of great gift options! read more

Highly recommend, very friendly and helpful and helps you with any issues. I've dropped off many packages to her and never had an issue.

I have always gone here to get business cards to network with other professionals in the area and was ALWAYS acknowledged from the time I opened the door. Yesterday I met with the new owner Yvonne who was nothing less than warm and superb in greeting me and giving me a personal tour of this fine establishment. As having worked in shipping and receiving in my work career and as a former Manager I can honestly say they can handle all of your shipping and mail needs. You don't need the post office with this place around. Plus they support the community. Don't pass up this gem. read more

The woman who manages this shop is very professional. When I drop off my packages, she always calls me to let me know when they have been picked up by Greyhound. Very professional. read more

Went there to deliver a package. The service was excellent, kind and cheerful. Package was wrapped with care and concern for possible rough shipping. Store also has beautiful gifts to purchase. I not only recommend it but will be returning in the future to purchase gifts especially those beautiful scented warmers!!! read more

Went there this week to ship a package and since I had printed the label at home and wasn't buying anything there the owner/worker denied shipping my package. Said I would need to buy a box from them or come back repackaged! Needless to say I am never recommending this place or returning! read more

Great business! The owner is very helpful when I am packing obscure or fragile items. Always super friendly when I walk in the door and knows everything there is to know about shipping! Very much recommend read more

Wrote my review and it was removed ! So I will tell you about my experience about 6 months ago I went there with two packages to be mailed the owner was very rude. I couldn't believe she would talk to people like this. I swore I would never go back. I went back a couple months later because I didn't want to stand in line at post office. I told her I had a book of stamps I would never use so could she tell me the price of package I would use the stamps and pay the difference. Again she said rudely I have never heard of that we can't do that. I left went to post office were they did it no problem. Its very to hard to write how someone was rude or how they spoke to you. But being in customer service for 20+ years I know it's not the right way. read more

I closed my packing service store last year and had a truck full of inventory. I checked yelp for services similar to what I had to see if they would be interested in some of my inventory. I read all the reviews about this store and noticed that the company must have changed owners since 2016, as the earlier reviews were horror stories, but since then the reviews are terrific. I went there to see if they may be interested in the inventory I have. Yvonne is terrific with her attitude and service to her customers. She kept apologizing to me so she could attend to her customers as they entered her store. Her professionalism, honesty, and genuine concern for her clients was only outshined by her bubbly smile she could not prevent to each and every person that walked in. read more

we received a FULL refund because Parcels Express was unable to complete the contract they signed with us...... everyone at Chicago Lock Box and Mt Greenwood USPS warned us about her and now we know why..... kinda wondering why upon signing the contract she was boasting about how she knew how to fulfill our needs and now is saying we were doing something illegal? strange turn of events when she actually has to work for the contract and customers!! not a happy friendly place to do business with! read more

Suprised about some of the reviews they've gotten, I've been there twice and both times the ladys who worked their where very friendly. Great place to ship packages. read more

I was hesitant about going to this establishment due to the previous reviews but I went anyway. I was so pleased. There is obviously a new employee working there. Her name is Yvonne and she gave superior service. She was patient, attentive and kind. She had everything available from stamps, to boxes, to costume jewelry. This store felt like a blast from the past. Remember the days of walking into a store and actually being greeted, genuinely? That's how it felt going into Parcels Express. I enjoyed my time at the store and I will surely return.b read more

The service here is terrible !!!! The owner which happens to be the worst business person I've ever dealt with is the most rude, unfriendly and disgusting person ever !!!! I tried to overnight an letter and she said it would be $70.00!!! I told her I normally send this through ups store the same way and it never cost this much . She got mad when I told her to cancel it(probably because she wasn't going to make the extra money robbing me ) !! I promptly left after auguring with her which she initiated and went to the ups store in Palos where I was treated with great service and a system that already had my information in it.. And wouldn't you know it ...the same package overnight cost 33.00 bucks not the 70.00 that the rude unprofessional lady in the crapy store was trying to charge me ... STAY AWAY FROM THIS PLACE !!!!!!!!!! read more

This is one of the worst places to use for a P.O. Box. After promising that the mail would be put in on time every day by a certain time it is always a disappointment. Phyllis sits behind her desk and will blatantly tell you the USPS has delivered the mail but she "doesn't have time" to put it in your box. After having a P O Box in Alsip for almost 20 years we will transferred to Parcels Plus. As a business owner I can not believe she is still in business. We will be transferring to Blue Island with our business mail to avoid Phyllis. read more

horrible horrible experience!! First and last time I EVER go to this store. I would LOVE to get in contact with Phyllis M. The owner of this place and tell her exactly why I will never go here again. Her employees are so anxious to get out on time that they messed up completely my shipment to Mexico through DHL, by the way this shipment cost me almost 200 dollars, and because she wrote everything wrong on the shipment, costums kept it and I'm out ALL OF MY MONEY. Somehow, someway, I am fighting for this. I have spoken to just about any one I can! I have proof that DHL sent me that she wrote and added everything up wrong. DO NOT SHIP WITH THIS LADY IF SHE IS THERE!!!! I guess I rate the employees a one start instead of the store but please get back at me with information! read more

Where is a negative star when you need one because Parcels Express deserves it? First, let me say Phyllis likes to claim the police have been called and a report filed when she responds to negative reviews; that never happened in my encounter. Second, Phyllis tried to say I was belligerent and cursing at her when she initially responded to my BBB complaint but when that story didn't work she finally said I was in a scheme with a former employee because the employee asked me to give her free food for free services but I never received any free services. The only business transaction I did with Parcels Express and its employees was to buy a mailbox which was paid for with my credit card. The former employee never asked me for food for free services; I offered to give the former employee some food I took from my home that I wasn't planning on using. Anyone who knows me knows I give away food, clothes and other items regularly. Since Phyllis claims she has a video of me participating in a scheme with this former employee than it would seem she would have a video of me cursing at her or being belligerent. Unfortunately, Phyllis cannot provide any such videos because these claims are not true. I recommend everyone go to the BBB's website and write a customer review DO NOT file a complaint. A complaint is not seen by others and the BBB tries to work as a mediator between the two parties. This was futile in my case since Phyllis has not yet returned my money for renting a box. She also has not returned my mail as of 6-2-15 back to the companies that have sent them, specifically some checks that had to have a stop payment put on them. Please note, Parcels Express is NOT accredited by the BBB and the A+ rating you see is only based on the BBB's opinion of how the business is likely to interact with its customers. Below is my un-customer like service with the owner Phyllis of Parcels Express: I had purchased some items and used the companies tracking system to determine when the items were delivered to my private mailbox. I initially went to Parcels Express the weekend of March 7th to pick up my delivery but was informed by Phyllis that my item had not been delivered. I informed her that I had received tracking confirmation that it had been delivered earlier in the week. I left the business and waited a few days; on March 11th I called the business to see if my package had arrived. I was told that the owner of the private mailbox where I used to do business had dropped off a box (note they decided to close their business which is the only reason why I started doing business at Parcels Express). I stated to Phyllis I was sure that wasn't the delivery I was looking for. I knew it wasn't because I had updated my mailing address with the company I purchased the item from as well as PayPal in advance of placing an order. Phyllis' response was, "I don't have time to babysit you", and then she hung up the phone on me. On March 12th at 5:10 pm I went to pick up the box that was left for me by the owner I previously did business with. Phyllis told me I had two boxes, once I received my boxes I asked Phyllis about a text message I had received on February 21st from her business. The text stated I had been signed up for mail and package notification via text. Phyllis said, "I've been busy. I don't have time to send you text or babysit you. You rented a box and that's all you get. If you want my time, that will costs you and my time is worth $25/hour." I responded, "All I need you to do is what you told me you would do and that is to send me a text. I don't need you to babysit me; I'm a grown woman probably your age." She said as she walked away, "I'm busy I don't have time for you (something inaudible) if you give me shit I will (inaudible again)." I responded, "What did you say?" Phyllis responded, "I said, don't give me shit because I don't eat shit. If you give me shit I will give it back to you." I responded, "Is that how you talk to your customers?" She kept saying the phrase and told me told me I better apologize to her. I told her she should be apologizing to me after that cursing. She continued to repeat the phrase, "Don't give me shit because I don't eat shit. If you give me shit I will give it back to you. If you don't apologize to me, I'm going to cancel your box and write on all your mail 'return to sender'." I told her she could refund my money and she told me I wasn't going to get a refund to read my contract than she picked up her cell phone and said, "I need you to come over because that ass Judith is here." I was like OMG, walked out of the business and when I got in my car I called the BBB at 815-963-2222 around 5:21 pm. read more