José provided exceptional Customer Service. He explained how he was able to replace my card with…read moresame #'s (Thank You!). Then proceeded to help follow through with another transaction. At the end of my visit he asked if there was anything else he can help me with. I was very happy with my bank visit. Transaction went smooth & was in & out in 15 mins! So if you ever walk into this bank ask for Jose. Although the other tellers are just as kind & respectful :)

The staff at the Clovis Branch is World Class. However the customer experience issues with this CU…read moreis their reliance on 3rd party outside contractors for nearly all financial functions. Their website display and "general" function is one of the best in the industry. They enjoy a 4.0 5 Star customer rating compared to other local CU that are at 2.0 to 3.8. If this CU would hold their outside contractors to a higher standard of competence and service, they would be the Little leader in the industry.

3/25/2025. I tried depositing a check through the drive through ATM. And it read as 0$. So I went…read moreinside and there was only one person in line and only one teller. That one person was talking and talking and talking to where the manager noticed me standing there for a few minutes and came over to help me out. This guy was dressed NOICE, very professional and helped me out, told me and showed me why the ATM wasn't reading my check. Thank you sir and Ty citi bank for a great visit to this branch.

Of all the local branches, this location has been my favorite over the years. Located in a nicer…read morearea of town, I feel safe there, even when using the ATMs before or after hours. There are two ATMs, one on the east side (drive thru) and one on the west side (walk up). The ATMs are kept fully operational (cash available for dispensing and the cash and check depositories in operating order) almost 100% of the time when I've needed them. More so than a couple other locations in town, so that keeps me happy. Lol. The staff has changed over time, but I am always greeted with a smile and my banking needs taken care of in a timely manner when I stop in. My one stop shop for financial needs!

Great staff. Very friendly, helpful & professional. Great experience from a small town big business…read morebank.

From the owner: Community West Bank has full-service Banking Centers across Greater Sacramento in the north,…read morethroughout the San Joaquin Valley and extending west along the Central Coast.

They had 30 minutes wait time on the phone and 30 minutes of wait time in their office to open a…read morenew account. They had a customer line that snaked around in the office and only one person at the customer station. This is not the kind of business that I want to develop a relationship with. Their idea of customer service needs a lot of attention. I will open an account elsewhere.

I'm Really happy with the experience I had opening a new account her recently. The staff was very…read morefriendly. I believe the name of gal helping me was Stephanie and she was really nice. Also I believe she mentioned that she normally didn't do new accounts but I couldn't tell. I'm looking forward to banking her for quite some time. Also all of my accounts were free and I got a really cool free gift!

Great bank. Great service. But be prepared TO WAIT. Not as long as you would on Shaw but still…read more Always only 2 tellers open but 5 people sitting in offices that cant help. Happens quite often.

The level of service I received from Jose Archan on my visit yesterday deserves high praise. I went…read morein to open an account, not a big deal but what was a big deal was how welcoming Jose was. The whole time he was conducting his business, he made great conversation that made the opening of the account seamless. Five Starz well deserved!

I started using FFB Bank when I started my own firm after being with my prior law firm for 31…read moreyears. They have been excellent. Incredibly professional, understanding of the needs of start-up businesses and have a wonderful personal touch. They quickly worked with me to iron out all of the "wrinkles" that coming with establishing business checking and savings accounts as well as a professional credit line. It is a great bank for my legal practice and for local businesses.

Terrible bank. They used to be self-aware, offering very convenient and innovative solutions that…read moreweren't found at the nationwide banks to make up for the fact that they only have one branch. However, for some strange reason, they have decided to roll these back and now their services, offers, and processes to get the most simply things done or reported take exponentially longer than any of their competition. Now, there is quite literally nothing they do or offer that the large corporate banks and more established local banks don't do better. Since their rebrand to FFB, they claim to cater to both business banking and personal banking rather than just business. This is not the case for either. Having a personal account does nothing for you other than make it convenient if you have business accounts there. There are no credit cards, offers, or rewards. An FFB personal account is the equivalent of having money under your mattress. The business banking side is also a complete joke now. Unless you are sitting on millions of dollars, don't expect this bank to do ANYTHING for you. They used to tout a $100k credit line, but it is nearly impossible to obtain. You can have the most excellent credit and steady deposits, but they will still deny you. If one of your businesses is lucky, if they see you using the credit line for what it's intended for, they will cut you off until whatever balance you have is paid in full. An absolute joke. Also, all their processes are very old school. Every little thing you want done, you have to call in, wait to get an email sent to you, fill out paperwork, scan it and email it back, and pray they process it fast enough for you to meet your business deadlines and needs. Totally INEFFICIENT. They also are only open from 9am- 5pm Monday through Friday, so if you're in need of emergency assistance or have transactions bright and early at 8am or an important transaction after 5pm, or even conducting important business on the weekend (note to FFB: businesses operate during the weekends!) , consider you and your business COOKED. Card limits are dirt low for both business and personal cards; you need to call to have them raised during business hours (again, if you need to do a transaction on the weekend, early morning, or after 5pm, you're DOOMED). If you want the limit raised at the other banks, you can call any time, and they will raise it for however many days you need, not a temporary raise until the end of day in which you have to call again tomorrow or fill out paperwork, scan it, and email it back for a "review" that has a high chance of getting denied. Their claims process is also a joke. More forms, weak with other banks, weak on false charges despite the charge reading "PENDING". Don't expect them to credit you a red cent for something that was still considered in your account. I've been a customer for over three years and will be moving my nine business accounts and multiple personal accounts elsewhere, and my family will be doing the same. Great people work there, i.e. tellers, bankers, etc. Management and their leadership team are a bunch of out of touch dopes who think they are Goldman-Sachs. Needs new blood and local people at the top. Processes and policies are outdated, slow, inefficient, and extremely anti-business. Personal banking still remains nonexistent.

We have had the best experience with the Bank of the Sierra located at 636 E. Shaw Avenue in…read moreFresno, CA. The Operations Manager, Lisa Yang has gone above and beyond with her support of us during a bank card fraud case with our account. This bank is very customer oriented and the staff are extremely professional and friendly. We want to send out a personal thank you to Lisa for all her hard work and support. Kathryn & Jim Hitchen

Friendly and amazing staff!! Everyone is very helpful. The manager Lisa is such an amazing person…read moreand always has a smile on her face when we go into the branch.

I want to thank Davis, the AVP of consumer loans for actually taking the time to read my email…read more See, I was getting denial letters from different banks. I was frustrated and decided to email one of them and tell them how I felt, compared statistics, and gave them suggestions. So I picked up the first declined letter in front of me. At that letter happened to be Beneficial State Bank. I wrote it over the weekend, and I thought nothing of it. I thought my email would pretty much make it right into the trash. But I was wrong. I was on the phone and I saw a random number calling me. I don't ever answer unknown numbers with the epidemic of robo callers. But I answered. This really nice man asked if I was there, and I said, kind of irritated thinking it was a telemarketer, "who's calling!" He says, "Hi, my name is Davis calling from Beneficial State Bank in regards to your email." I thought, "uh oh, what did I say this time." He said he read my email and wanted to speak with me and how my email got to him. In my email I wrote a phrase that stuck with him and he wanted to make sure I was heard. I was amazed. He went on to tell me how Beneficial State bank is for the community and the different programs they had which really impressed me. With that, he managed to help me refinance my car loan I was trying to get. I was completely floored on how great Beneficial State Bank and Davis was to me. Thank your so much for believing in me and helping me during these hard times. And thank you for hearing me.

I fell behind on my payments due to being a sole provider for my family and I'm behind on my SECOND…read morePAYMENT. They repoed my car this morning at 6:00am. They told me that the reason they repoed my vehicle was because I didn't talk to them on the phone. I am on the phone at work most of the day and I thought all I had to do was make my payments which I was already going to do. Now I have to pay $1273 plus additional fees from the tow yard to get my car back. FOR TWO MISSED PAYMENTS! This is the first time a loan company does this to me. Do not trust this company to finance your vehicle. They do not care about anything. As soon as you're a second payment behind THEY WILL TOW YOUR VEHICLE. There are many other loan companies that do not do this. Look into other ones because companies like this will make sure to know you are in trouble financially (since they ask why you're behind over the phone) and will make sure you get into a bigger hole. They made sure to tow it on a week day early in the morning and I couldn't even take my kids to school. This loan company is a nightmare and does not give you peace of mind especially in hard economic times like now in California.

Don't let the location of this credit union stray you away. You're greeted by friendly and…read morepersonable representatives as soon as you walk in. They genuinely care about you and your financial needs and they have the lowest auto/RV/ATV/boat loan rates in the central valley!

From the little interaction I have with this bank, it's good. The staff especially are really nice!…read moreLove seeing Rigo's smiley face when you walk in. But they are a traditional bank. Monday- Friday 8-5 type traditional. So getting money from my savings is tricky during the week since I work the same hours.

Better customer service skills. Provide your member a few minutes of your time to ensure you…read moreunderstand exactly what the issue is that brings them in. Felt like we were a bother for him to deal with. The teller was courteous this is directed to the guy behind the cubicle.

Terrible bank to go to, atms never work. ATMs give out 20's as the highest bill when it does decide…read moreto work. And the parking/entrance is designed terribly. I'd give 0 stars if it was possible