I am leaving this review to warn others and document my experience with this company in detail, as…read moreI believe there are significant issues with their business practices that prospective renters should be aware of. **Communication & Responsiveness** Throughout the entire process, communication was virtually nonexistent. Neither Diego nor Brock responded consistently to phone calls, text messages, or emails. There was no proactive outreach, no status updates, and no acknowledgment that inquiries were even received. Clients are left entirely in the dark. **Application Process & Transparency** After submitting a completed application and paying all associated fees, the listing was quietly removed with no explanation or communication. We were told we were the only applicants. However, we were later informed that another applicant had "out-scored" us based on an internal scoring system that is never disclosed to applicants. I find it difficult to believe that a competing applicant was able to tour, apply, and be fully approved within a window of roughly 3.5 hours (between 6:00 PM and 9:30 AM). The fees collected are non-refundable regardless of outcome. **Management & Accountability** When we visited the office in person, Brock assured us we would receive an update by end of day. When we followed up the next morning, he stated it was "not his department" and transferred us to voicemail -- this from someone who is listed as an owner of the business. The lack of accountability and dismissive attitude toward paying clients is unacceptable. **Landlord Relations** Perhaps most concerning was a conversation we had directly with the property owners, who shared that they had been waiting months to fill their rental and were on the verge of listing the home for sale -- completely unaware that any interested applicants existed. This suggests a serious disconnect between this company and the landlords it claims to represent. A review of the property's Zillow rental history appears to support a pattern: the listing cycles on and off the market repeatedly, fees are collected, applicants are told another party was selected, and the property is relisted weeks later with claims that the prior placement fell through. **Final Note** I would strongly encourage anyone considering this company to first review their Better Business Bureau profile. Based on the pattern of responses to negative reviews -- typically directing complainants to contact a specific staff member or call the office, with no actual resolution -- I expect a similar response here. Based on our experience, I would not anticipate that contact to lead anywhere productive. This review is submitted in good faith to help others make an informed decision.

I hired Sun Pro Realty and Property Management to find renters for my 3 bedroom town house. After 7…read moremonths and no contract, I fired them. All I heard from them was excuses and numerous requests for me to lower the rent. I was asking the market rental rate. Their advertising was WEAK, I had to ask them to put up a sign and when they did, it was a cheap wire frame sign that the HOA had me remove. Their website presence was horrible and they are not responsive. They posted the wrong pictures, then took weeks to correct it. My sliding screen door was ripped sometime during the showings, I asked them to repair it and they blew me off. I hired a new property manager and had renters within 1 month.

I have to say that this company goes over and above to help you get the home/condo you want. I came…read morein with 30+ questions and Mark answered all of them. The questions he didn't know, he got right back to me with the answers. I bought a condo and will do business with them again. They are very helpful and will work to get you the best deal on you dream home

Mary Casel from Mary Lynn Realty helped me with renting of my Daytona condo. She is very efficient…read more- answered my emails and calls quickly. Made suggested changes to brochures and rental postings immediately. Worked with me to establish my renting license for Florida taxes. She assisted me by answering the numerous questions I had in regards to renting my condo. I highly recommend Mary Casel / Mary Lynn Realty if you need a Rental Management company .

It our absolute pleasure to recommend Brian Griffin . Our…read moreexperience couldn't have gone any smoother. He is extremely professional and detail oriented. We Listing our home with him on a Friday and we were in contract by Sunday. He keeps you Informed during the whole process. His great Up beat personality and undeniable talent for his job. We highly recommend Brian for all your Real estate needs!

EXTREMELY UNPROFESSIONAL!!!! & Rude they don't care about there clients we had the most horrible…read moreexperience never had open houses they don't do them & bottom line never sold our home & they had 6 months !!! Lazy & Rude

Mark Straka is literally amazing! I lived Ellijay, Georgia and trying to sell our family's house…read more"out of state" was not a problem while in the hands of Marks Straka! Mark always responded promptly to my phone calls, texts and emails, even when he was on vacation with his family. Did I mention he closed our house within 3 weeks, at full asking price?!! I can't say enough about Marks professionalism, punctuality, wealth of information and knowledge of the community. Mark went above and beyond in getting a list of contractors we needed to help sell the property. At the last minute, Mark got me a painter, an electrician, a plumber, a general contractor, and even the house cleaner. His contractors were also the best, who responded "that day" and were very reasonable with their fees. Did I mention, we closed within 3 weeks at FULL asking price!!! We were in contact with each other almost every day, and to this day, miss talking with him. Mark is a GREAT realtor, can't say enough about him and I fully recommend him with any type of property you are trying to sell.

I have worked with The Selby Group for over 10 years, and I personally rent from them, with…read moreProperty Manager, Melanie Provencher. I have found her to be very professional, caring of her clients, protecting their property investments, and the tenants that she carefully selects to live in them. She also provides Vacation Rental services that are extraordinary for both owner and vacationer, providing opportunities for valuable memories. Melanie is timely in her responses and is effective in solving any problems or providing information.

I loved working with the Selby Group for my property rental. Melanie was always on the job, quick…read moreto respond and prioritized any issue that arose. At first I attempted to find tenants on my own, but Melanie made this process so easy and took the worry out of renting our home. I loved the fact that I had control of any repairs that were needed and didn't have to use a company I didn't know or trust. If I had an issue with a company, Melanie was quick to make a reference and get the issues resolved. If our home is ever back in the rental market, Melanie will be my first phone call.

John Collinge is a teriffic agent. We have used him on several buy/sell transactions and he has…read moreproduced excellent results for us every time. His knowledge, expertise, and personalized service exceeded our expectations. I would recommend him to anyone that is looking for a top notch real estate agent in the Anchorage area.

I have worked with John on multiple real estate transactions. I cant say enough about John and how…read morehard he works for his buyers. I never felt pressured and feel like John was working hard throughout the process to make sure everything was in order. I recommend all of my friends and family to John as he is the best agent my wife and I have worked with!

I was looking for a Realtor to sell my house 3000 miles away from where I currently live. The…read morereviews were so good on Yelp that I took a serious leap of faith and called Don Bell. He answered and I trusted him with putting my house up for sale. He kept in touch with text, emails and phone calls . He has good contacts and held a successful open house which led to an offer. By the time I arrived the house was in contract. Don has many years of experience and lots of good contacts and knows how to get things done efficiently. I highly recommend him for you real estate needs.

Don was a referral from a trusted resource. His knowledge and keen real estate experience provided…read morean absolutely top notch service. As an out-of-state purchaser, I was slightly behind on the information curve despite being a seasoned investor. Don and his team expertly guided me through property search and purchase. My transaction was executed remotely without a hitch. I cannot recommend him highly enough. If you're surfing for a great realtor with excellent local knowledge, stop looking and give Don Bell a call!