We are seasonal customers of Arvig. I called on 4-28-25 to request that our wifi and cable services…read morebe turned back on for the summer on 5-21-25. We ended up arriving on 5-25-25 which was Saturday of the Memorial Day weekend. No services were set up by Arvig on the date I had requested. Customer service said too bad, so sad; wait until Tuesday and call the business office. No ownership, no effort to help us get service for our phones, computer, cable for three days. Today I w as given a weak apology but no ownership on Arvig's part. Arvig, your customers deserve to be treated better. Be better.

This is a review of Arvig Multiwave fiber internet…read more TLDR: This is a primarily B2B Company. They are not equipped to handle business to consumer transactions as they cannot provide the industry standard level of service to their customers. They also labor under the delusion that their customers work for them and not the other way around. Arvig provides fiber internet to apartment complexes. I gave them a shot when the Comcast service was ridiculously bad. The internet service IS amazing. The trouble came in when it was time for me to move. I really wanted to stay with Arvig, but they only provide service to apartments. So, I was forced to switch providers when I purchased my home. When I cancelled my service, I saw that they do not refund for the time you didn't use. Since there was no reason for me to terminate service early, I just let it run while I moved. When I cancelled, I received an email with a return label. Which I left, unread, in my inbox for when I was done moving. Once I was settled, got my printer hooked up, and found the router I went to find the label in my email. Like so many other things in my Yahoo box these days, it was just GONE. It happened three times with my Costco rebate, which I was able to redownload from the Costco site. So I figured, no problem I will just download and print from their site. But it wasn't there so I contacted support and they tried to resend the email. But they couldn't find it either. So, they assured me that they would ask a supervisor to email it on Monday and that I wouldn't be charged. Because this company only gives you 15 days to return your router or they charge you a NON-REFUNDABLE $100 fee. I didn't receive any response on Monday and a $100 charge hit my card on Tuesday morning. When I reached out to the company, I was CHASTISIZED, like I was a child, for not returning the box sooner and told that they would not, in fact, be returning the money I was told I wouldn't be charged. Additionally, they needed a SUPERVISOR to re - email the return label. I requested another on Saturday and that label didn't come until Wednesday afternoon and nothing was said about the money I was charged. That label filled a letter sized page. I have never worked with a company that would ignore a customer's attempt to work with them before. Needless to say, I have no incentive to return their equipment and I'm definitely not going out of my way to return the router gathering dust in my home. I am a data analyst and have done a bit of web development in my day. It is NOT difficult to either link to the shipping companies platform or drop a PDF into a file shared on a website. It's also not hard to format that label so it doesn't take up an entire page. For a tech company, this is embarrassingly bad form. Please do not allow Arvig to install their systems into your new builds. They aren't customer centric, and they don't have the infrastructure to deal with your renters.

I have never written a Yelp review before. When I first talked with an agent on the phone to set…read moreup internet service, I was quoted a certain price for the 20 Mbps internet service. When the technician set up my service, it was only achieving ~9 Mbps. I contacted customer support and was told that if I wanted 20 Mbps, I would have to pay $20 more. I was not pleased, but agreed to pay the extra $20 per month. However, I still was not reaching speeds of more than 10-11 Mbps. I called customer support and they explained that sometimes in rural areas that is the best speed they can achieve. This was the second time I was promised something that wasn't true (#1 - bait and switch pricing scheme, #2 - promising a customer that you offer 20 Mbps in the area when you do not). I cancelled my service and returned my cable modem to Crosslake Communications within hours of installation. [Follow-up] Literally within 5 minutes of posting a negative Yelp review, I received a call from Pam at Crosslake Communications. She was gracious, conscientious and helpful. She was empathetic and apologetic. She has transformed my opinion of Crosslake Communications.

I want to shout out my gratitude to Crosslake Communications' competent and patient staff. The…read moreincreased demand caused by the Covid-19 inspired migration North that would test the resources of any organization. I appreciate the gracious and creative way my questions are answered. Everyone seems to keep their sense of humor while working hard. What a great team!

Get starlink. TDS is truly awful to work with as a company. I'm sure the local techs are decent…read morefolks but the company knows there aren't great internet options here so they don't bother providing a competitive service because there historically has been no competition. Get starlink, no needing to wait for a tech to come out, considerably more reliable.

This company is an absolute nightmare. Called to set up service. On the phone with them for 45min…read more Told them I just wanted internet. No phone. No cable and they kept pressuring me to get it. When we finally came to an agreement their computer froze and I had to call back. So I called back the next day. Another 50min phone call. Finally the said they would have someone out in a week. When the big day finally came they didn't show. Apparently the guy taking the order forgot to process it.. when They did finally show they ran the cable across the lawn for bird and dogs to pick at instead of putting it underground. We agreed that since I took work off for a no show on their end they would give me free installation and free first month. Well I just got billed for the first month and I've been on hold for over a half hour now trying to resolve this. Figured I would leave them a glowing review they deserve. F*ck TDS!

We've been an internet customer for many years with only a few issues. Now that we've moved we have…read morebeen unable to get anything. Been waiting almost 4 weeks & not even an offer of a temporary line. Maybe the service is better for new customers but absolutely NO loyalty for existing! Very little contact to try explain the problem or give a time estimate. Very poor customer service!

Have been their client with Cable TV and Internet for 5 years. I will admit, the internet speeds…read moreand mbps are quite low for being cable, but it is still better than what DSL would give. Some issues arose recently regarding my package bundle, the pricing and the commitments. I emailed Customer Service and the issues were professionally and promptly handled, very pleased to continue to give them my business.