We are seasonal customers of Arvig. I called on 4-28-25 to request that our wifi and cable services…read morebe turned back on for the summer on 5-21-25. We ended up arriving on 5-25-25 which was Saturday of the Memorial Day weekend. No services were set up by Arvig on the date I had requested. Customer service said too bad, so sad; wait until Tuesday and call the business office. No ownership, no effort to help us get service for our phones, computer, cable for three days. Today I w as given a weak apology but no ownership on Arvig's part. Arvig, your customers deserve to be treated better. Be better.

This is a review of Arvig Multiwave fiber internet…read more TLDR: This is a primarily B2B Company. They are not equipped to handle business to consumer transactions as they cannot provide the industry standard level of service to their customers. They also labor under the delusion that their customers work for them and not the other way around. Arvig provides fiber internet to apartment complexes. I gave them a shot when the Comcast service was ridiculously bad. The internet service IS amazing. The trouble came in when it was time for me to move. I really wanted to stay with Arvig, but they only provide service to apartments. So, I was forced to switch providers when I purchased my home. When I cancelled my service, I saw that they do not refund for the time you didn't use. Since there was no reason for me to terminate service early, I just let it run while I moved. When I cancelled, I received an email with a return label. Which I left, unread, in my inbox for when I was done moving. Once I was settled, got my printer hooked up, and found the router I went to find the label in my email. Like so many other things in my Yahoo box these days, it was just GONE. It happened three times with my Costco rebate, which I was able to redownload from the Costco site. So I figured, no problem I will just download and print from their site. But it wasn't there so I contacted support and they tried to resend the email. But they couldn't find it either. So, they assured me that they would ask a supervisor to email it on Monday and that I wouldn't be charged. Because this company only gives you 15 days to return your router or they charge you a NON-REFUNDABLE $100 fee. I didn't receive any response on Monday and a $100 charge hit my card on Tuesday morning. When I reached out to the company, I was CHASTISIZED, like I was a child, for not returning the box sooner and told that they would not, in fact, be returning the money I was told I wouldn't be charged. Additionally, they needed a SUPERVISOR to re - email the return label. I requested another on Saturday and that label didn't come until Wednesday afternoon and nothing was said about the money I was charged. That label filled a letter sized page. I have never worked with a company that would ignore a customer's attempt to work with them before. Needless to say, I have no incentive to return their equipment and I'm definitely not going out of my way to return the router gathering dust in my home. I am a data analyst and have done a bit of web development in my day. It is NOT difficult to either link to the shipping companies platform or drop a PDF into a file shared on a website. It's also not hard to format that label so it doesn't take up an entire page. For a tech company, this is embarrassingly bad form. Please do not allow Arvig to install their systems into your new builds. They aren't customer centric, and they don't have the infrastructure to deal with your renters.

Reliance Telephone System is NOT the same one as Ryan F. is complaining about. This is a business…read moretelephone and surveillance camera business. They have always done what is expected of them, quickly and efficiently. Trenton is especially helpful and informative. You can tell the character of someone by their actions, or in this case inactions. Ryan F. should be ashamed of himself - he's been told several times that this isn't the company he had a problem with, but Ryan's never fixed his mistake.

Have been their client with Cable TV and Internet for 5 years. I will admit, the internet speeds…read moreand mbps are quite low for being cable, but it is still better than what DSL would give. Some issues arose recently regarding my package bundle, the pricing and the commitments. I emailed Customer Service and the issues were professionally and promptly handled, very pleased to continue to give them my business.

Customer service is poor. We went in to buy an Iphone 16Pro. We had to upgrade our account -…read morewhich we did. We got home. Ordered all the accessories for the Pro. When delivered we discovered we had the Iphone 16. I called to tell them we wanted the Iphone 16 Pro. We were told they had no IPhone Pro. She called later and told us they found 2 phones. We went in to get the right phones they wanted to charge a $50.00 restocking fee for each phone we were returning. I objected since it was not our fault. The Manager was very disrespectful and insisted we were told they were out of the Pro when we bought. That was an outright lie. I told her so and we were told to get out of her store and never come back. Very rude and dishonest. We called Verizon customer service and Jazmine handled our problems beautifully. We have 2 Iphone 16 Pro coming and a free IPad and sent shipping labels to return Iphone 16.

I don't even know where to start.... aerial westad and this store have been nothing short of hell…read morefor me and my family. Ariel Westad stayed late one night for my husband and I to come in and get plans for us and our kids. She told me that my plan would be $25 a month and my kids his plans would be $20 a month with a nurse discount. The next day I found out that they had signed me up for insurance without even asking. That was $50 a month. A few days after that I found out that they signed me up for the complete wrong plans! A few more days after that I found out they charged me for activation fees that I didn't even realize and were never informed of and they even ordered the wrong phone for one of my sons. When I went to go and review all of the receipts and everything that had happened we realized that aerial had FORGED my signature on the contract pages. This is completely not OK so I'm going to be looking at some kind of arbitration if it's not resolved very quickly. We have spent hours in the store. Such horrible communication...This is honestly the most ridiculous thing I've ever seen in my entire life. If I was you I would absolutely stay clear of Verizon wireless in Perham and stay clear of Ariel. She clearly has no idea what she's doing and it seems to me that the company also has no regard for customer service because the manager above her was supposed to call and he clearly hasn't either....the regional manager who works directly for Verizon has been trying to work through this with me thank goodness bc the store is no help!

They raised the rates and minimum speed to 250M and it is way worse than when I had 50M. Pathetic…read morecustomer service and provider!!!

An abhorrent customer service experience. Called looking for some flexibility to get internet…read moreinstalled ASAP (next 1-2 days) and explained my unique, critical situation. Despite having had the service at my location prior, they blew me off. Thank goodness Charter knows how to help people out, because Charter stepped up in my hour of need and provided caring assistance. Shame on CTC and their uncaring attitude. Shame.

The 4th time my family has gone back to fix a problem they said to have resolved already. Went in…read morefirst to get a cracked screen fixed, have gone back multiple times only for them to say a updated software needed to be done. Problem still happening and rude service every time we have gone in to try and get this "ghosting" problem fixed. Not happy with service.

Had them replaced cracked screen on iPhone 6 for $145. Had to drive back the next day because…read morecorner kept popping off. Started having battery issues and took to another store to be told that whoever replaced screen, with a "refurbished, cover up the camera, screen, punctured battery and was lucky to not have it explode. Call Lakes Tech Team to complain, was told"so sorry, nothing we can do, but I do remember when you can in, I will look into it and call you back. Still waiting.....

I have been with Cable One now Sparklight for 24 years and always had great service I had cable TV…read morebut had dropped it about 4 years ago and and stayed with with their internet which is great I plan on getting their cable TV again or what they recommend

Dear General Manager;…read more This letter is written to highlight the excellent help I received from SHAWNA DAVIS the morning of April 1, 2021. Last night (March 31, 2021) two of our Motorola signal receiving devices failed and listed that the cards were not activated. They have been working like "champs' for years so this was surprising. Last night I contacted technical support and received a recorded message that a signal would be sent to these devices and within thirty minutes they would work - but they did not. I had meetings last night so I decided to wait until this morning only to be frustrated with the technical support that informed me the two boxes were not registered with Sparklight...this was after a prolong wait. I have had these boxes working for years and had received them from, then, Cableone. Why did they suddenly quit working? Frustrated and I asked if the Fargo office was re-opened for the public and when the tech person said the office was now open so I took off for Page Drive. At this point the story gets much better. SHAWNA DAVIS was exceptional. She was patient with me and listened to me repeat my story. Patient and listened - key attitudes for customer service. From that point she worked to solve the problem. I felt that she was working to help me. She was not a "talking head" spouting a company line but was listening and worked to solve the problem. I left feeling better about Sparkwire than when I entered the building and it was because of Shawna! Again, the operative words are listened, was patient and worked to solve the customer's problem. She could run a course to train new staff in customer service! Shawna worked to have me leave a satisfied customer and I am very grateful for her efforts! She represents the best of Sparklight. Thank you, SHAWNA DAVIS! Sincerely, Chuck