I have never written a Yelp review before. When I first talked with an agent on the phone to set…read moreup internet service, I was quoted a certain price for the 20 Mbps internet service. When the technician set up my service, it was only achieving ~9 Mbps. I contacted customer support and was told that if I wanted 20 Mbps, I would have to pay $20 more. I was not pleased, but agreed to pay the extra $20 per month. However, I still was not reaching speeds of more than 10-11 Mbps. I called customer support and they explained that sometimes in rural areas that is the best speed they can achieve. This was the second time I was promised something that wasn't true (#1 - bait and switch pricing scheme, #2 - promising a customer that you offer 20 Mbps in the area when you do not). I cancelled my service and returned my cable modem to Crosslake Communications within hours of installation. [Follow-up] Literally within 5 minutes of posting a negative Yelp review, I received a call from Pam at Crosslake Communications. She was gracious, conscientious and helpful. She was empathetic and apologetic. She has transformed my opinion of Crosslake Communications.

I want to shout out my gratitude to Crosslake Communications' competent and patient staff. The…read moreincreased demand caused by the Covid-19 inspired migration North that would test the resources of any organization. I appreciate the gracious and creative way my questions are answered. Everyone seems to keep their sense of humor while working hard. What a great team!

Internet down since April 30. Appointment with technician scheduled for May 2nd 8am-5pm. Nobody…read moreshowed up to repair. Talked with support, scheduled again for May 5th 8am-5pm. No show again! Now we are 6 days with no internet! Called support. Talked with Simone oversees with no English skills. She stated that repair man was existed and couldn't come to repair our connection. Scheduled us for tomorrow, 7 days with no Internet already. Zero stars for this joke of a company and cancelling my service after five years of shitty service

Charge a lot for services that go in and out daily,and of course for your inconvenience they never…read morededuct anything from your bill.So you are paying for service even when you don't have any.

Unresponsive. 10+ days, and still awaiting a promised call from the Baxter manager, to discuss…read morepre-wiring a new subdivision we've built in the area. Spectrum doesn't appear to be interested in servicing new residential customers, as our area grows. Disappointing behavior, given Spectrum's mandate is to serve our residents.

I stopped in because the charging port on my iPhone had a bunch of lint in it, and wouldn't take a…read morecharge. Ryan helped me out, completely free of charge and cleaned my iPhone charging port which fixed my issue. No strings attached. I inquired about when my account would be eligible for an upgrade, and to my surprise I was due! I came back later, and got a great new phone at an amazing price, and the staff made my visit here today a really enjoyable one.

Fantastic service second to none!!! Luke was so easy going and helped us thru buying my new phone…read morewith no stress! I don't look forward to replacing my cell phone and he guided me right thru the process easily.