Called century link and asked why my speed was so slow. I am the only one using the internet right now for work. I pay $110 a month for fast service. When I called I asked the lady why she said I have too many devices. Now keep in mind it is just me home using the internet right now. I said that was BS and wanted to know if I was still under contract I didn't think I was as I have had them for 2 years. She said another year and I was shocked. Said it was cause they had to upgrade my modem cause the last modem was too slow. I said I never agreed to that and asked to talk to a supervisor. She Informed me her supervisor was on the phone and could not talk to me. What a BS way to run the Company!!! read more

There was a phone jack installation charge on my first bill by mistake. The chat representative was extremely slow in their response and made me verify my account multiple times. They were not able to correct the issue and stated I needed to re-contact your company again tomorrow. Extremely annoyed and unsatisfied. read more

Absolute Garbage! It is IMPOSSIBLE to speak to a live person in customer service. My email has been nothing but crap! I will switch as soon as possible. read more

if there were a lesser score than one i would choose it! i just spent over an hour on the telephone to get new service and was informed the next install date was in october LOL i asked what year !! this is crazy. they lead you to believe that if you place your order you will get a better install date NOT TRUE. the person who just rented the condo had the same service, so don't believe you can just transfer service because this is NOT TURE. after over an hour on the phone my phone lost battery. WHAT A SAD COMPANY. KAROL HENSEL read more

Two days after making a partial payment and without warning, my service was suspended. Upon paying the rest of the balance and reaching out to customer service chat, I was told "I hope it's on soon for you". I have three children at home that are remote schooling, as this is how our district is conducting school right now, that are unable to participate in school. I have informed Century Link of this, but with no concern. I then took to Twitter, as suggested by the website, and I received one response within two and a half hours and then no response after my next verification. After 24 hours of full payment, I am sitting here on hold, at work for 37 minutes now and my kids have been out of school for their second day. I am also conducting my masters degree program online and was unable to meet a deadline last night. Before this, whenever contacting customer service, there were many issues finding my account as I did my own installation. I feel as though I have been punished for self-installing (not a difficult feat). There is no customer service with CenturyLink. I am beyond disappointed (as I sit here at work, watching notifications that my daughters are unexcused from school). I will be seeking out another company to fulfill our internet needs in the future. (BTW, 46 minutes on hold now - at work). So, my call was finally answered just before the hour mark. However, the number that I was given was service retention rather than reconnection. I have been put on hold once again. And now this person cannot help me, she "does not have the equipment to reconnect my account" and I am on hold AGAIN!!!!! Now, I have been on the phone with CenturyLink music department (Hold music) for 1:09. At Work. Just actually spoke with a representative: Could possibly take another 24 hours. Without school. I am so angry right now, I am shaking. Now, my daughter's University audition is on the line if our internet is not up in time. This is her future. Thank you so much, CenturyLink. read more

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I lost Internet access for 7 hours on 9/27/22. Tried calling their support dept. and all I got was a crummy recording that there was a issue with my service area and they expect it to be repaired by 11:30AM, then it was changed to 12:00 noon, then the recording stopped giving estimations. On 9/28/22 it went down again for almost 5 hours. I tried calling support but once again, the same crummy recording. I called their customer retention dept. and the rude employee stated that equipment breaks, that's the way it goes and offered me a 2 day credit. WOW, a hold 2 day credit on my account for loosing 2 days of work. I have been a customer of theirs for many years but it appears when their crappy equipment breaks and untrained repair techs attempt to fix it, we are all out of luck. They seem to only care about one thing, you paying the bill. From reading the other reviews, it appears CenturyLink is a JOKE! read more

Unbelievably dysfunctional customer service. An hour on phone with 3 different agents then sent to text chat with another 20 min wait in line finally gave up. Just for a single service call to move line location read more

CenturyLink is a joke. I called them worrying that I would miss my appointment. When I called their support line a representative assured me that the tech would give me a notice before he got there. I then asked him again if the tech would give me a call and alert me, he said yes. I go and check my emails 30 minutes later and get alerted that the tech has already been to my house and no one was there. The women I talked to when this happened was very helpful and rescheduled my appointment for the next day. Unfortunately CenturyLink tells you a time frame that the tech will be there and that timeframe is between 8-5 and that's all the information that you get. The ONLY reason that CenturyLink even gets one star is for the representatives are polite. Probably misinformed but still they want to help you. The company is a sham, the situation that is only having one possible internet provider in my area is a sham. If I could go somewhere else I would happily. No place should be able to corner a specific area like this. The people are not to blame the cooperation is to blame. read more

It's bad when you have to constantly disconnect your cell phone from your wifi to finish loading an image.. centurylink is cheap and absolutely terrible. You'll get a better value and faster speeds to just pay for unlimited phone data and use the phone as a hot spot. read more

Not happy with century link at all. The internet speed is super slow and glitchy. The customer services is horrible when you can get in contact with someone past the automated system! read more

So we live in a rural area in Pa meaning there aren't many option at first there service was ok but overtime it became complete crap we are luck if we get the 10mbps we pay for and half the time if theres a issue the do absolutely nothing. There service also has a bad habit of dropping and the only thing the will do is send someone out for a expesive check up who does nothing. read more

This is my 5th attempt to get caller ID back on my phone after your upgrade... this is my 2nd attempt and hour after being on Chat to get this resolved today the last repair chat disconnected me after being prompted to put in the same information for an hour and to be transferred from person to person. I opened another chat that read more

Internet was down for 3 months. There were 6 technicians sent to repair the line and none followed through. the Public Regulation Commission had to get involved for any action. CenturyLink refuses to refund the money for the months the internet was down and all along promised that we'd be refunded once the internet was restored. This is very disappointing. I will have to report them to BBB. read more

If I could give them negative stars I would. I have been trying to cancel my mother's account for more than a week. Been on hold for a total of more than 4 hours. Been transferred by techs to non-working lines twice, been hung up by a tech once. You cannot cancel service online. How can a company get away treating customers this? You have to be able to cancel a service! read more

If I could give them a lower rating than 1 I would. If they weren't the only provider in Leadville CO would have canceled months ago! Service is so slow - 4 mbps- which is ridiculous. We get 1000 from Comcast in our permanent home. Half the time it's down and when it is "working " if you can call it that it's so slow!!! The real kicker, if you want tech support they charge you $5. Really jerks, $5 to tell me why you have such shitty service??? read more

We have no dial tone. Stayed home all day waiting for our repair technician. No show. No call. Now waiting hours to find out how to actually get service. Is there any question why everyone is dumping their land lines ? read more

Called and asked if they provided service in our area. Provided an address and they verified that they could. They set an installation date a month out. They rescheduled to repair the line needed. Date arrives and no one arrived despite repeated attempts to contact. Day after alleged install date after an hour on the phone they said the address wasn't viable. Extremely disappointed as I took part of the day off from work for a phony installation. Company has mediocre customer service and terrible sale policies, they obviously never bothered to check if location could actually be reached. read more

I'm trying to cancel my service right now been on the phone with them for about 43 mins trying to cancel it, been through 3 people and about 4 different holds times finally just cancelled. read more

The absolute worst customer experience of my life. I have no idea why anyone would choose to use your service unless it is the only offering with a community. Actually impressed with how consistently awful the experience is from one rep to another. read more

Customer service is horrible seems like no one can help u .... ever ... been calling for weeks finally a live rep answered said my internet is fixed should be active the next morning and still no internet now it friday and no help until monday so over this company century link read more

Appalling! Invoiced me for a Landline that was never installed. Cut off my Internet because they accused me of being delinquent. Customer service are impossible and frustrating. Cancelled after 4 Months! read more

This is the worst company I have ever encountered. Conversations with CenturyLink are a complete waste of time. Nothing they say to you can be relied upon. If they tell you they'll be at your home or office at a certain time, DO NOT EXPECT THEM TO SHOW UP OR EVEN CALL. When you call them after the window has expired, expect to learn that they've now changed the date. When they say they will send you a modem, DO NOT BELIEVE IT. When they give you a tracking number, do not expect the number to be valid. If this company were not a monopoly, they wouldn't last a single day. This is literally the worst operated company in America. Probably the entire planet. It there is ANY other choice, choose the other company. Talking to CenturyLink is as useful as talking to a piece of fruit. Terrible. read more

Their service was not stable enough to support my needs - I work from home. Their response to their service going down takes days. I had to cancel this service, and Webpass connected me the same day. The service tech from Century Link still showed up a few days later. I thanked him but told him I had cancelled my service. He gave me an angry look and I asked if he could take the equipment. He said we don't want it back. He left and a few minutes later my Web pass service went down. Web pass came out and someone had unplugged my apartment in the main room. This happened a few times. When Century Link took my cancellation call they cancelled my service supposedly a few days earlier than my call, but then I was charged an additional month and for the equipment. I moved in with my boyfriend who had CenturyLink in the same building and now we live in the same building keeping the Webpass service. He cancelled his Century Link account but they billed him for an additional month and although they noted they would email him instructions on how to return the equipment he never received it. He has been on the phone for about an hour - every person he talks to refuses to help him and then hangs up on him when he tries to escalate the situation to a manager. Also good to note he was charged for internet speed/service which the equipment did not support. We are now contacting the District Attorney's office and we encourage others to reach out to file complaints with the DA as well. read more

I think now that they have new owners I see change for the better. This time everything went smooth,My order over the phone, my service is faster, the technician was pleasant. Im thankful. Now a couple years ago was a different story! Good job this time. read more

My internet has been down twice in a month's time. First time, it took 5 days for a tech to come out. This time, I was scheduled for next day, but that didn't happen, and no explanation why. Then the 2nd day, tech didn't come out again, and this time the tech said he came but no one was home. Not just that, but he came, and tried the back gate, and it was locked. BS! The 'appointment' was for between 8am-4pm. At 2:30 I left for appointment, I left a note on the front door saying: "dogs inside, side gate open, modem is powered up". Tech said he didn't come to the door so he didn't see the note, but went straight to the gate, and it was locked. BS! He said he didn't read the note, so you're going to try to get into the backyard without knowing if there are dogs? BS! Hate hate hate Centurylink! Getting quote from Xfinity read more

I want to disclose that this is my personal experience and opinion with the company. I am leaving out some minor details for the sake of time. I was moving into an apartment and needed internet fast but Comcast was months out on scheduling. As a last resort, I thought I would try out CenturyLink despite hearing the negative reviews. Initially, they took good care of me and gave me a great deal. The first technician was courteous and did everything right. My neighbor saw that I had CenturyLink and wanted it installed after I gave him my first few weeks review. When the technician arrived to install my neighbor's, he said that he needed to go through my house in order to setup my neighbor's. The technician then blamed the prior technician that helped me saying that he had installed my internet incorrectly. I did not let them in because I had to leave soon. A few weeks later my neighbor told me that he thinks the technician was just trying to get 2 work orders so that he could make more money. I thought this was strange but did nothing about it. Fast forward a few months and my internet goes down out of the blue and I called on Monday to schedule a maintenance for Wednesday but only from 6-8PM. The girl on the phone said she would make a note of that and I received both an email and text message. Wednesday then comes and I get a call around 1-2PM from the technician asking "are you home?" I was at work and told him that I specifically asked for 6-8PM. He said "ok" and hung up. I went home that day and waited for the technician. 8 o'clock rolls around and he didn't show up. I went on the online chat and told them about the situation. A guy by the name of John S. told me that unfortunately all he can do is reschedule me and provided a 2 week compensation. I told him to send me a verification email and ended the chat. The next day (Thursday) I never received an email and so I call again. I told them about the situation and they assured me that my technician will be there next Monday. I also asked them about why my phone number attached to the account could not be found. They didn't give me a clear answer. Monday finally comes and my technician, Trevor, comes and fixes my internet in a matter of seconds. He told me to come down stairs outside so that he can show me what was wrong. He walked me to a gray box and opened it up. Inside revealed two ethernet looking cords connected to each other and a solo ethernet cord hanging outside the box. He takes out a pair of scissors and snips the hanging one. He said that this is the way it should look and that my neighbor needs to get his own line. I wasn't sure of the jargon but this was REALLY alarming now. I thanked him and he leaves me by saying "some of our technicians don't know what they are doing." That same day I called the maintenance number and told them about what was going on. The first girl said she would transfer me to another department and it would take 2-3 minutes. She transfers me and then the call drops. I didn't even receive a call back. I called again and talked to another lady. I caught her up to speed and she was very nice and understanding of my situation. She said she would transfer me to customer care and I waited. And waited. Mind you, I told her to not hang up on me several times before the transfer. She get's back on the phone and I asked her "is the customer care line closed?" She assured me that they are still open. I waited. And waited. Then the call finally drops. Now here I am, typing this review because I am fed up with my experience. Being a loyal Comcast customer for over 10 years, I have NEVER in my life experience such poor customer service and negligent business practices from an internet provider. In my opinion, I would not recommend this company because I truly believe that I was an expandable customer. read more

Customer service is great. Average 35mbps when I'm payning for 60mbps. Garbage internet provider

They don't even deserve a 1. The absolute worst company I have ever had services from, horrible customer service and impossible to get in contact with the right person without being tugged around. They don't give a shit about your time. I thought Comcast/Xfinity was bad, a Century Link is AWFUL!! read more

This is the worst company. I pay for the highest quality internet they offer, but it hardly ever works. The internet is always down. I'm always having to restart it or try and call centurylink to get the problem fixed. There is one individual in particular who works at the Golden location, his name is Ryan, it was 7 minutes before their end of shift and I was trying to get my internet issue resolved and he hung up on me mid conversation. Very disappointed in the service I have receive so far. read more

Century link is the devil! They have lied to me numerous times where to call them on a monthly basis. It took them over two years to change my ex spouses name off the account. Then they charge me an arm and a leg for doing it. By far the worst service! They treat you worse than they did to the united person on the plane. You constantly have to call them and when you get your bill it's not like they had discussed and there's always an excuse. They don't train employees upon bringing them on as hires. Their supervisors don't understand anything and rather just hang up on someone as they are mad or disgruntle because that's the way they handle things. Worst customer service by far out of any company I've ever experienced. read more

If I could give Century Link a zero star rating I would. I have never had such terrible customer service. I am moving and want to cancel my service, however they are saying I am in a "contract". I NEVER agreed to a 12-month contract. My fiancé cancelled his service with CL (I guess he didn't have a "contract"). However, a month later my fiancé received a bill from Century Link. It turns out the customer service rep never cancelled his service. When he called to find out what was going on the customer service rep tried to convince him to KEEP his service. I could go on and on with more difficulties. Do not waste your time or money with this company. read more

The internet service is decent. I'll start with that. Here are accounts of my recent experience with them. I talked to the guy on the phone. (They take your social security number for later) I set up $45/month service and explained that I didnt need a new modem. I own a centurylink modem from a previous service a few years ago and the rep on the phone confirmed that my old model modem would in fact still be compatible. He mentioned that 'A new modem may come in the mail anyway' toward the end of our call. A modem showed up promptly in the mail. My service wasnt working right away when they said it would so I did open the modem to see if the problem was with my old modem. It wasnt so I boxed it back up. I called them and set up an appointment with a tech and they sent him out to do some technical work on the line. He was sucessful and a nice guy. He refused to take the new modem with him. I contacted CL today and spent the better part of the morning figuring out how to print out a return shipping ticket for the modem and preform a change order so that the $10/month modem charge was no longer on my account. The manager that I finally spoke with told me that it is physically impossible for them to begin a new service without also sending out a new modem. He said that I could have a tech come get it for $99. Which was strange seeing as the tech that was actually standing in my house told me he wouldnt take the modem off of my hands. That is part of their business model. They send you an item you dont want, tell you you owe them $100 unless you print out a mailing stamp, drive your own car to a UPS store, and mail the modem back to them. You then need to get a change order and give them the shipping confirmation number at UPS. easy enough right?? no that was sarcasm. They are NOT a smooth company to work with. A part of their planned revenue relies on tricking you into paying extras and late fees. Still, to their credit, they are the best provider in my area that I am aware of. Just wanted to share my very recent experience. read more

We use CenturyLink for internet. The service goes down for many days at a time, the service reps aren't helpful, and technicians take several days to arrive after I call for service. I need another provider. read more

THE ABSOLUTE WORST SERVICE I'VE EVER EXPERIENCED! The internet worked just fine. It's the customer service and account management that's a DISASTER! Day 1, January/February, setting up my account. They didn't bundle, they didn't set me up with the correct account. Didn't even get my name or address correct. Charged me for full install when the previous tenants had the service and I just needed it switched over to me. Didn't set up autopay as I requested. Multiple times on the first call. Charged me for a modem I already had. Every single month. EVERY month my service was shut off. Said I wasn't paying my bill. How's that possible when I enrolled in autopay and direct TV was getting paid??? 'Fixed' it in March. Had to pay late fees. Shut off again. Had the account transferred to direct TV to manage. They told me CL had to give them permission. Called and had that done. Nope! They took back the account. Bundled this time. BUT NOT ON AUTOPAY. Did I ever receive any phone calls? No. Any emails? Nope! Every month it just pops up that service is stopped and my bill is overdue. So I call and 'fixed' it again on July 9th. IT IS AUGUST 1st and its shut off again! I paid the balance in July and now I owe $300+ in ADJUSTMENTS?!? What. A. Joke!!!! read more

Jared (I think from Utah) in tech-support was super helpful!!! He Stayed on the line w/ me just to make sure i didn't have any issues. Very nice and informative when it came to different amenities that come along w century link. Thank you! read more